2026-04-28 — Refreshed Event Detail Preview We've refreshed the event detail preview with several improvements: Redesigned event details view – replaced the popup with an inline view on the list. Multiple events can now be opened simultaneously and their parameters compared directly in the event list. New icons and descriptions on the ev…
2026-04-28 — UI for Promotion Settings Promotion Settings configurations previously managed via the API have been migrated to Settings > Loyalty in the platform interface, reducing the need for manual API calls. You can now configure the following directly in the UI: Loyalty Balance — Select the expression used for point calculations…
2026-04-27 — Importing cURL request in Custom Webhook Configuring outgoing webhooks just got significantly faster. The Outgoing Integration node (Custom Webhook mode) now supports working with cURL commands in both directions. Import from cURL — Paste any cURL command directly into the node and have the URL, method, headers, query parameters, and body…
2026-04-27 — [Castorama H] permissiony a klucz dynamiczny na dashboardzie What’s changing? Currently, users with READ access can view a Dashboard only with its saved dynamic key. New behaviour Starting May 11 , users with READ access will be able to override the dynamic key locally (for their own view only). Impact This change affects how all Dashboards are viewed, regar…
2026-04-27 — Handling inventory in feed imports and recommendations Manage prices and availability per store or sales channel without duplicating your main item feed. Supplemental catalogs are a new type of item feed that holds channel-specific price and availability data, while your main item feed keeps the shared product information. Link one or more supplemental…
2026-04-27 — Dynamic Synonyms (Synonym Agent) You can now expand your search synonyms automatically based on how shoppers actually search, instead of building synonym dictionaries by hand. Synonym Agent analyzes real user search behavior for a given index and generates synonym pair suggestions — each with a confidence score and a reason explai…
2026-04-23 — Dynamic email account allocation Power brand- and region-aware communication with dynamic email sender in Synerise. This feature enables flexible assignment of email accounts, allowing each profile to use a different sender based on location, predefined conditions, or specific business needs. Send a single campaign from multiple s…
2026-04-23 — Rule z produktami spoza feedu - weryfikacja dzialania Fix related to not showing items by query rules, while include out of stock items option is enabled.
2026-04-23 — UX improvements - quick wins parrt 1 placeholder Improvements to Preview Ability to preview records without user context when it’s not required Ability to preview records on unversioned schemas and singletons before publishing, with no need to publish and fix issues afterward Autosaving context values in preview mode, so there is no need to re-en…
2026-04-22 — Brickworks, depricated endpoint - add note about removing in feature These endpoints are deprecated and will be disabled on May 7, 2026: /v1/schemas/{SchemaIdentifier}/records/{RecordIdentifier}/preview/by/{IdentifierType} superseded by: /v1/schemas/records/preview/by/{IdentifierType} /v1/schemas/{SchemaIdentifier}/records/{RecordIdentifier}/preview superseded by: /…
2026-04-21 — Whats App channel integration MVP We’re introducing WhatsApp communication capabilities in Synerise, enabling businesses to send personalized messages directly to customers via WhatsApp. What’s new WhatsApp message sending integrated into Synerise workflows Personalized communication with AI recommendations and predictions Real-tim…
2026-04-21 — Training attributes moved to recommendation model types You can now configure training attributes separately for each recommendation model type, giving you finer control over how each model learns from your data. Previously, training attributes were managed in one shared location across the AI Engine. They now live directly under the specific model type…
2026-04-21 — Default filters - missing proper messages for filter rules Fix for showing proper messages in default filters.
2026-04-21 — Ability to use DISTINCT_COUNT in Reports The introduction of DISTINCT_COUNT in Reports enables more accurate and flexible analysis directly within the platform. Users can now calculate key metrics, such as CTR for lost carts, that were previously not possible. This enhancement removes a major limitation in reporting, supports more advance…
2026-04-20 — [Billings] API Gateway calls in Organizations The API usage insights chart is now available in organizations, providing more precise visibility into API activity and complementing the existing events view. What’s new Dedicated API usage chart for tracking API calls within the organization, advanced filtering options (e.g. workspace, API key, e…
2026-04-16 — Delete PUT Update Profile form public documentation The PUT ‘/crm/v1/contacts/{clientId}’ endpoint is deprecated and will be disabled entirely on August 14, 2026. You can use these endpoints instead: * /v4/clients/{clientId} * /v4/clients/by-email/{clientEmail} * /v4/clients/by-customid/{customId}
2026-04-15 — Automation Control Center We're introducing the Automation Control Center — a centralized dashboard that gives you a bird's-eye view of everything happening across Automation Hub. Instead of drilling into individual workflows, Control Center surfaces the metrics that matter most in one place. Here's what you can…
2026-04-09 — Brickworks placeholder Brickworks introduces a new way to build and deliver personalized content across all channels. Instead of duplicating logic for web, mobile, POS, and messaging, you define content and business rules once and reuse them everywhere. This ensures consistent customer experiences while significantly red…
2026-04-08 — Notes Notes is a new feature in Automation that keeps all your workflow documentation in one place. Pin a note to any node to explain its logic, or add one directly on the canvas to give teammates a high-level overview of how everything works. Whether you're onboarding new team members, clarifying a…
2026-04-01 — One-to-many filtered placeholder Introduced a new field type that enables automatic linking of related records based on defined filter conditions. Instead of manually assigning each nested record to a parent (e.g. banners to a carousel), records are now automatically connected when they meet specified criteria. Any new records mat…
2026-04-01 — Conditionals placeholder Added support for dynamically defining field requirements based on values of other fields within a Record. This allows the system to adapt validation rules to specific contexts. For example, requiring different inputs for credit card payments versus BLIK payments, improving flexibility and user exp…
2026-03-31 — Switch to use Terrarium logic for Formula Metric calculations Formula Metrics are now fully enabled in the Reports module. You can confidently build advanced analyses using complex formulas, custom equations, and metrics based on multiple events or different event parameters directly in Reports.
2026-03-31 — Add option to group attributes to Recommendations GUI Keep your recommendation slots clean — product variants no longer take up separate positions. When importing an XML feed, you can now enable attribute grouping to merge variants (such as different sizes or colors) of the same product into a single item based on itemGroupId . You control how each at…
2026-03-30 — Feed - Distinct filters - Empty field causes text misalign Fix related to empty field causes text misalign in the distinct filters.
2026-03-30 — [pigeon] Add used account ID to events We’ve introduced a new parameter, “sender”, to “send” and “notSend” communication events for both email and SMS messages. This parameter specifies the sending account responsible for each message. By capturing the originating account, this enhancement enables more precise analysis and tracking of m…
2026-03-23 — Split audience mapping The Split Audience path mapping has been enhanced to give users more control over workflow routing. Now, instead of relying on segment order, you can explicitly assign each segment to a specific output path. Mappings are stored at the node level and can be updated independently of segmentation stru…
2026-03-20 — remove some activities-api URLs from public docs Some “/events” endpoints were incorrectly documented as pointing to “activities-api”. These endpoints should instead use the “/v4” path. The affected endpoints are: * /v4/events/custom * /v4/events/registered * /v4/events/logged-in * /v4/events/logged-out * /v4/events/added-to-cart * /v4/events/rem…
2026-03-17 — Singleton placeholder Introduced a new schema type that eliminates the need for record management by treating the schema itself as the single record. All field values are defined directly at the schema level as defaults, and content is generated without creating or maintaining separate records. This reduces complexity f…
2026-03-16 — [PII management] predefined roles You can now preview the permissions assigned to basic and predefined roles. This improvement provides better transparency by allowing you to quickly see which permissions are included in each role before assigning it, making role management easier and more predictable. For example, you can view the…
2026-03-16 — Export from Catalog We have introduced several improvements to one-time data exports from catalogs to provide a more consistent and transparent experience across the platform. Unified user experience – Catalog exports now follow the same flow as all other data exports in the platform, ensuring a consistent and predict…
2026-03-16 — Ability to generate screen.content events on API calls to Screen Views We’ve introduced the ability to generate {{screen.content}} events when Screen Views are requested via the API improving observability of API-based Screen View executions. These events use the same payload and structure as those generated by the SDK, ensuring consistent tracking across both integra…
2026-03-16 — Logs for event enrichment operations You can now track all event enrichment operations directly in the audit log. This gives you full visibility into changes that may impact your integrations and helps you quickly identify what was modified and when. With better transparency, managing and troubleshooting enrichment becomes safer and m…
2026-03-11 — [Magento] predefined AI search improvements The latest update to the Synerise Magento plugin introduces several enhancements that significantly improve the AI-powered search experience . With new capabilities and usability improvements, search can now act as a product discovery engine rather than a simple lookup tool, while remaining easy to…
2026-03-06 — Default distinct filter in the product feed You can now set Distinct Filters at the global level in Recommendations, in addition to the existing campaign/model level. Distinct Filters increase item variety in your recommendation results by preventing items from with same attribute values like for instance brand or category appearing repeated…
2026-03-05 — Public statistics endpoints for Workflows Two new endpoints have been added to the Synerise API for Automation to provide access to workflow execution statistics. Get workflow statistics with node details - retrieve workflow execution statistics, including node statistics and metadata. Get node statistics - retrieve detailed statistics for…
2026-03-03 — Test request in outgoing integrations We’re excited to introduce Testing Integrations in Automation — making it easier and safer to validate your workflows before they go live. You can now send test requests directly from outgoing integrations, allowing you to verify your connection, configuration, and dynamic variables without running…
2026-03-02 — Dynamic values in events additional params To unlock richer personalization, improve analytics accuracy, and reduce manual configuration, we now allow dynamic, per-customer values to be stored in selected communication events . This capability is available in both the Communication and Automation modules. It enables event payloads to captur…
2026-02-25 — Redesigned statistics in Automation We've overhauled the statistics experience in Automation to give you better visibility into workflow performance. You can now: adjust time ranges directly on the canvas check node health at a glance with inline heartbeat charts explore dedicated statistics sections in node details and sending n…
2026-02-24 — [Android] caching space We’ve introduced an in-App storage to enhance in-app communication capabilities. It provides a dedicated space on the user’s device to store and retrieve campaign-related data directly within in-app campaigns. The data is assigned to a specific user profile, ensuring that multiple users on the same…
2026-02-23 — [Shopify][Maintainance] migrate from legacy API We’ve upgraded the Shopify plugin to use the latest API version (2026-01). This update ensures ongoing compatibility with Shopify’s platform, along with improved stability, performance, and security. No action is required from users. The upgrade is fully backward-compatible and has been applied aut…
2026-02-19 — Send excluded phrases, categories and actions setup to predictive filtering preview Now, also excluded phrases, ctagories or actions are immediately reflected in the predictive filtering preview. This helps user understand an impact of this settings on the functionality outcome.
2026-02-18 — Postgres reverse ETL Reverse ETL from PostgreSQL is now available in the Automation Hub. This integration allows you to pull any data from your PostgreSQL database directly into Synerise, extending Synerise with additional data contexts usable across analytics, automation, and personalization. Built-in SSH tunneling ma…
2026-02-18 — Redshift reverse ETL This integration enables you to load any data from your Amazon Redshift warehouse into Synerise, adding new data contexts that can be leveraged across analytics, workflow, and personalization scenarios. Thanks to built-in SSH tunneling, you can establish secure connections without setting up additi…
2026-02-16 — Export objects from brickworks We’re excited to introduce the ability to export schema records from Brickworks directly within Automation Hub, perfectly complementing Brickworks’ capabilities. This enables users to set up automated data exchange processes between Synerise and other services. The entire export workflow can be mon…
2026-02-11 — Issue with saving the configuration of an active workflow Some users may have experienced an issue with saving changes in the configuration of nodes in an active workflow. This issue has now been resolved.
2026-02-10 — Platform Menu Structure changes We've redesigned how the platform is organized - not by feature names, but by real outcomes. To make your work easier and more intuitive, we've grouped all features into 6 Core Components . 1. Behavioral Data Hub Profiles, Aggregates, Expressions, Tags, Attributes and Batch Operations → Abs…
2026-02-06 — Generate workflow from description We’re excited to introduce the AI Automation Assistant — a powerful tool that turns ideas into structured workflows using simple, natural language. Users can describe what they want to automate or outline a specific use case, and the assistant will generate a clear, organized automation diagram in…
2026-02-06 — AI Shopping Assistant We’re excited to introduce the AI Shopping Assistant — a conversational tool that makes product discovery more intuitive and personalized. Customers can chat with the assistant in natural language, describing exactly what they’re looking for and refining their preferences in real time — whether it’…
2026-01-29 — Add additional metrics to Recommendation metrics API We have extended the Recommendation Metrics both in Platform and API to calculate and return various product metrics. Now you can also preview top product statistics like CTR, CR, View counts per product, Click counts per product, Total recommendations generated.
2026-01-21 — app started not generated on samsung phones We have resolved a Samsung-specific issue affecting the client.applicationStarted event. On Samsung devices only, the event might not be sent under certain conditions. With this fix in place, users may now experience the expected increase in the indicated event volume. Additionally, if an in-app ca…
2026-01-21 — message.send / sms.send enrichment We’ve added new parameters to message sent events to improve visibility and analysis of outgoing communications : messageOrigin : identifies whether a message was sent from Automation or the Communication module. isAlert : when the message originates from Automation, indicates whether it was sent v…
2026-01-19 — Issue with automatically pre-filling the existing workflow name Some users may have experienced an issue with automatically pre-filling the existing workflow name in the save modal. This issue has now been resolved.
2026-01-07 — Easy access to snippet editor We’re introducing Snippet Playground : a dedicated workspace for testing and previewing content elements without opening a communication editor, modifying templates, or running workflows. It acts as an always-available draft space you can access from anywhere in the platform. Powered by the Snippet…
2026-01-07 — minor improvements You can now edit all custom snippets directly in the Snippet Widget , without opening the Snippets module. Updates are faster, and your workflow stays uninterrupted.
2026-01-06 — Fixed number of items returned by Search Elastic Filters Adding capability to return a consistent number of items per filter group (e.g., top 5 items per category), improving consistency and clarity in search results.
2025-12-31 — Visual Recommendation model refinement The Visual Recommendations model has been improved to deliver higher relevance, greater control, and more brand-consistent results. These enhancements refine how visual similarity is interpreted and reduce irrelevant recommendations, leading to a more accurate customer experience. Internal testing…
2025-12-23 — Automation snippets We extended the Snippet widget with Automation-related tags, including access to event context and workflow metadata. We also added a dedicated category for tags related to encryption and building Connections.
2025-12-22 — Popconfirms in Automation We’ve improved the Automation module to make workflow management safer and more intuitive. A new modal is now displayed on the first workflow save, allowing users to name the workflow, assign it to a folder, and add relevant tags in a single step. We’ve added confirmation pop-ups to protect users f…
2025-12-19 — Implement “Events” view We’ve introduced a refreshed view of consumption report in Organizations to improve usability and clarity, while keeping all existing features unchanged. The updated UI is more intuitive, making it easier to understand and analyze consumption data. This release includes a single unified chart for v…
2025-12-18 — Segment-based branching in Audience & Profile Filter nodes We’ve introduced a new Split audience mode for the Audience and Profile Filter nodes. This enhancement lets you route connections from a single node separately for each segment within a segmentation, instead of handling segments one by one. Thanks to this solution, users can build advanced communic…
2025-12-18 — Enhanced scheduler in the Audience and Scheduled Run nodes We have enhanced the Scheduled Run node and the Audience node by unifying them in the context of trigger rule creation. Both nodes now offer a consistent user experience and provide the same full-featured scheduler component. This enhancement enables users to build scheduling rules ranging from sim…
2025-12-15 — Add Statistics Sorting and New metrics to the Recommendation Listings Recommendation Listings now support statistics-based sorting , improving performance analysis and comparison. Newly available metrics include: CTR (Click-Through Rate) CR (Conversion Rate) Recommendation Generations These additions provide clearer insight into recommendation effectiveness.
2025-12-15 — Issue with downloading JSONL files from exports list view Some users may have experienced an issue with downloading the exported file in JSONL format from the exports list view. This issue has now been resolved.
2025-12-15 — TrustMate integration - Create invitation We’ve added a new advanced version of the TrustMate integration. It allows you to generate product review links for multiple products within a single transaction and gives you more flexibility in selecting and managing product parameters passed from the transaction when creating review invitations.…
2025-12-11 — Issue with email account display in Send Email node Some users may have experienced an issue with displaying the email account in the Send Email node, where despite changing the sending account, the previous configuration was still shown. This issue has now been resolved.
2025-12-10 — Issue with changing goal in transformation rules Some users may have experienced an issue with changing the goal in transformation rules. This issue has now been resolved.
2025-12-08 — workflow status on communication list We’ve added a new improvement to the communication list view: campaigns created by Automation now display key workflow details directly in the list. This includes workflow status, creation/update info, author and more, all shown in a quick-view panel. Additionally, there is now a direct link to ope…
2025-12-05 — Improvements to ABX Tests in Reco and Search ABX tests in Reco and Search have been improved to simplify end-of-test decisions and improve clarity when selecting and promoting winning variants. Introduced a new modal after Stop Test with two clear options: stop and keep the current baseline, or stop and export the winning variant to the basel…
2025-12-02 — Salesforce integration. Lead management We have introduced Salesforce integration now available in the Automation module. This integration makes it easier to manage your Salesforce leads directly within automation workflows. With the new Salesforce integrations, users can: Create a Lead – Add new leads to Salesforce based on any workflow…
2025-11-17 — Issue with analyzing Jinjava dependencies when cloning the workflow Some users may have experienced an issue with cloning workflows containing Jinjava dependencies, which caused incorrect processing of certain characters. The issue has now been resolved.
2025-11-17 — Issue with cloning workflows containing communication nodes Some users may have experienced an issue with cloning workflows containing communication nodes. The issue has now been resolved.
2025-11-17 — Filter workflow by tag We’ve added a new way to stay organized — you can now filter workflows by tags . Tags are created in the automation directory and can be assigned to any workflow, helping you quickly find what you need and maintain a clear structure as your processes grow. Build your own system of categories and ke…
2025-11-12 — Workflow status in workflow detail We’ve added the current workflow status to the workflow detail view in Automation . With this update, users can now easily see the current status of a workflow directly in its detail view, making it even simpler to understand the workflow’s progress at a glance.
2025-11-07 — Eagle Eye integration We have introduced a new integration with Eagle Eye , now available in the Automation module . This integration allows you to create coupon accounts in Eagle Eye and add them directly to the corresponding customer wallet. It helps you manage coupons more efficiently by connecting your existing work…
2025-11-06 — Custom connection We’ve added a new Connection type called Custom Connection , which allows users to build their own integrations with almost any service. With Custom Connection , you can define the authorization endpoint yourself and specify how the obtained token should be included in the target request. Key benef…
2025-11-06 — Change Token Connection to API Key We’ve renamed Token Connections to API Keys . In addition to the name change, you can now customize where the secret value is passed — either in a header or as a URL parameter. This update is fully backward compatible and requires no action from users. All previously created Token Connections will…
2025-11-05 — [ATC] Communication limits per campaign tag Move beyond channel-based restrictions and start defining communication limits based on purpose. With tag-based Communication limits in Synerise , you can now manage message frequency across all channels using tags, ensuring every customer receives the right message at the right time. What’s new Pu…
2025-11-04 — Link Mobility - SMS/mail sender integration We’re pleased to announce our new integration with LINK Mobility , allowing you to send SMS communications directly through this provider. This integration ensures reliable message delivery and gives you access to real-time tracking and performance insights, helping you manage and measure your SMS…
2025-10-28 — [security audit] rank password strength We’ve enhanced account security on the Synerise Platform by introducing a password strength ranking feature. When creating or updating your password, you’ll now see a real-time strength indicator that evaluates how secure your password is based on length, complexity, and character variety. The indi…
2025-10-23 — Suggestion Analytics Make every search smarter. Synerise now introduces Query Suggestions Statistics , giving you full visibility into how users interact with query suggestions in AI Search. From autocomplete to real-time completions, every suggestion your customers see—and click—is tracked, analyzed, and actionable. W…
2025-10-22 — [Rossmann PROD] Feedback do snippetów We’ve introduced a new set of snippets designed to insert recommendations directly into Documents and Screen Views . These snippets come with dedicated syntax support, making it easy to place recommended items within your content. You can find them in the “Recommendations for documents” folder insi…
2025-10-22 — External Recommendation AB tests You can now include external recommendation models in your A/B/X tests! This means you can easily compare your own model’s results with Synerise recommendations in one test, keeping the results consistent and easily verifiable. What’s new: You can add an External model as a variant in your A/B/X te…
2025-10-20 — [universal list] implementation We’re excited to introduce tags for Communication : a simple yet powerful way to organize and manage your communication across all channels. With this new feature, you can: create custom tags that match your communication themes, assign tags to campaigns for unified tracking and categorization acro…
2025-10-17 — priority fixes Elevate your Sylius store with Synerise AI. Bring real-time intelligence and personalization to every customer interaction. With the new Synerise integration plugin , you can: Build personalized experience for your customers with AI-powered predictions, recommendations, and search, sync customers,…
2025-10-17 — [mobile] info about click in app in the background We’ve introduced a new Mobile SDK method that allows to close in‑app communication directly from the mobile app . Use cases include: closing a top bar or bottom bar when the user taps outside the in-app area, automatically dismissing messages when navigating away from a screen, controlling in-app v…
2025-10-17 — Issue with changing the template in the Send Email node In specific cases, some users may have experienced an issue with changing the template used in the Send Email node. The issue has now been resolved.
2025-10-17 — Issue with downloading the example file in the Get Profiles node Some users may have experienced an issue with downloading the example file in the Get Profiles node. The issue has now been resolved.
2025-10-16 — [workspace statistics] endpoints possible to call in Automation We’ve introduced the possibility to retrieve detailed consumption metrics for your organization with new API endpoints: "daily new data points stats" and "daily retention data points stats” . Thanks to this feature, you can now: monitor events trends across different modules and data…
2025-10-11 — Sylius plugin A new plugin that simplifies the process of connecting Sylius-based platforms with Synerise
2025-10-07 — Workspace picker improvements We’ve updated the workspace picker with a refreshed look and powerful new ways to find and access your workspaces and organizations faster. What’s new: unified search : quickly find any workspace or organization from one place, favorites on top : your favorite workspaces now appear at the top of th…
2025-10-02 — NEW CRM - improvements We’ve rebuilt the Profiles module on TerrariumDB , delivering faster access, smarter filtering, and stronger automation. The redesigned interface introduces powerful tools for exports, batch updates, and compliant data management. With the TerrariumDB engine embedded directly in CRM, users can run…
2025-10-01 — Campaign tags in Automation Starting from this release, you can now add tags at the configuration level of the Send SMS , Send Email , Send Mobile Push , and Send Web Push nodes. These are the same familiar tags that are already available in the Communication module. This enhancement lays the groundwork for upcoming releases,…
2025-10-01 — Add last usage information to listings We added a new column to the analytics module listing that shows when each analytic was last used. You can now easily sort the results by the last usage date, or preview the list to check which analytics were used most recently. Please note that this is different from the _last modification date_,…
2025-09-25 — [in app] Interactive in-app type transition We’re introducing a new capability that makes your in-app campaigns more dynamic and adaptable - message resizing . With the new method, you can instantly adjust the placement and visibility of in-app messages based on the user behavior and device screen size. You can now resize in-app messages to:…
2025-09-25 — inApp resize documentation We’ve introduced an improvement to In-app Communication - a method that allows to retrieve key details about a user’s device , such as operating system, app version, dark mode settings, language, and screen dimensions. How can you use it in practise : adjust In-app message styling automatically whe…
2025-09-25 — Enhancements to workflow building In this release, we’ve introduced several improvements to make building and managing workflows faster and more intuitive: Enhanced multi-node selection – more precise controls with the option to select a range of nodes or individual ones on the canvas Batch operations – duplicate or delete multiple…
2025-09-23 — Reverse ETL integration with Databricks We’re introducing a new Databricks Reverse ETL integration in Automation. This feature enables you to: Fetch data directly from Databricks Transform it within your workflows Import it into Synerise as any object such as profiles, events or catalog items With this integration, you can easily activat…
2025-09-18 — Handling SUM function in the IQL Introduced the SUM function in IQL for recommendation filters. This allows you to aggregate numeric values (e.g. SUM(purchase.amount) or SUM(volume.value)) directly in filters, making it easier to define rules such as recommending products only to customers with a total spend above a certain thresh…
2025-09-18 — Show facets used in the Ranking Explain From now on also facets are displayed in the Ranking Explain for better and easier search results debug.
2025-09-18 — AB Test results are not readable The change that aligns curve colours with A/B Test variant.
2025-09-18 — [AB Tests] Pagination doesn't work Fix related to problems with pagination in Search A/B Tests.
2025-09-18 — [workspace picker] main view We’ve introduced a new view for navigating between your workspaces and organizations , designed to make finding and managing them easier and more inuitive. What’s new: favorites : mark workspaces as favorites to keep them pinned at the top of your list, sorting options : quickly organize your works…
2025-09-18 — [reference to Monaco var in code editor] reference We’ve enhanced the Communication templates editor with a new addition to configuration forms. Each field (variable) in the form now comes with an info card displaying key details , such as: field name, description, default value, reference to the variable definition in template code. This makes it…
2025-09-18 — Update Profile / Batch update The Update Profile node has been redesigned with a new, more user-friendly interface that simplifies configuration. Actions available for each attribute or tag type are now served dynamically, reducing guesswork and making it easier to choose the right option.
2025-09-18 — Save File node (release note purpose epic) A new Save File node is now available in Automation. It’s designed for scenarios where you need recurring reports directly from the Synerise platform or a one-time data export. With a dedicated permission for this operation, workspace admins can precisely manage which roles are allowed to trigger e…
2025-09-15 — Obsługa środowiska Azure w integracji z Redlink (MessageFlow) We’ve made some important updates to our SMS integration with Redlink in this release. Provider branding update Our SMS provider has rebranded. All references to Redlink are now updated to MessageFlow. The existing connections continue to work, only the name has changed. New feature: host selection…
2025-09-11 — available sellers in catalog mapping Users can now include seller availability for products and their variants in the product catalog. This data can be leveraged in the recommendation and search engines to boost specific sellers or to display seller information within recommendation frames.
2025-09-08 — [monaco] infocards for variables Personalization in communication templates is powered by Synerise objects such as recommendations, aggregates, expressions, voucher pools, and more. To make working with templates smoother, we’ve introduced a quick view panel in the Template Editor. It lets you quickly access key details about the…
2025-09-08 — [inapp] communication with sdk methods Users can now manage and trigger loyalty program actions directly in In-app communication - without requiring extra development effort. What this means for you You can activate or deactivate promotions directly in an in-app message, fetch promotions and display tailored details to each user, assign…
2025-09-03 — New recommendation model type for similar item use cases This recommendation model lets you improve performance on product pages and provide your customers with a behavior-driven recommendation option. Unlike Similar Items, which is based on product attribute similarity, or visual recommendations relying on image features, the Next Interaction model pred…
2025-09-02 — Enrichment with data from the catalog in DT We’ve introduced a new transformation in Automation that allows you to enrich your data with information from your selected catalog. Key Benefits Enrich data with catalog attributes before importing it into Synerise Enrich data before sending data to an external service Define which catalog item pa…
2025-08-28 — Predictions Cloning We are adding the ability to clone predictions configurations across different workspaces. This feature closes a functionality gap, as we currently allow cloning in other areas (e.g., Recommendations) but not for predictions. It will enable users to replicate successful prediction-based campaigns s…
2025-08-27 — snippet widget implementation in Documents & screen views Snippet widget is now available in Documents & Screen Views ! You can now keep your content consistent and up to date - when a snippet changes, it updates everywhere it was used automatically. Use snippets in Documents & Screen Views to: Add dynamic values like profile’s attributes, recomme…
2025-08-26 — Inserting handbills into communication content Within this latest release, we are excited to announce the ability to insert AI-powered Personalized Promotions into Communication & Automation. Thanks to the new Jinjava tag, you will enhance personalization and engage customers by giving them promotions tailored to their needs and interests.…
2025-08-26 — [Global] Operator IN w filtrze reguły zezwala na wybór tylko jednego rekordu (09.06.2025) - Add ability to select more than 1 category in Filter Query Results Now it is possible to select more than 1 category in filter Query Rule results.
2025-08-22 — Show score as default sorting method Now search results are sorted by score as default method.
2025-08-21 — Delete profile A new Delete Profile node has been added to the Automation module. While profile deletion workflows were already supported, this enhancement provides a dedicated solution that makes the configuration and execution of such workflows more straightforward and controlled . It is particularly relevant f…
2025-08-19 — [workspace picker] skeleton & left panel We’ve released a refreshed workspace picker to make navigating between your workspaces faster and more intuitive. What’s new: quick actions & workspace selection in one view : everything you need, now in a single place timezone visibility : see the workspace’s timezone directly in the main bar…
2025-08-19 — Separate search statistics by search type We break down search statistics by search type such as autocomplete and full-text rather than reporting them all together. This provides more granular insights into how each search method is performing.
2025-08-18 — Issue with creating a new event in the Outgoing Integration builder Some users may have experienced an issue with creating a new event in which the request response was to be saved. The issue occurred in the Outgoing Integration builder view. The issue has now been resolved.
2025-08-18 — Zmiana searcha w katalogach na case-insensitive Searching within catalog listings is now case-insensitive. This means queries will return results regardless of whether letters are typed in upper or lowercase, making it easier and more consistent to find items.
2025-08-13 — Improved data import to the catalog A new option is now available when importing items into catalogs, allowing you to define the import mode: Create or overwrite Crete or partial update This enhancement provides greater control over how existing catalog data is handled during imports. Catalog imports are now processed asynchronously,…
2025-08-13 — [HM UY] Order of attributes in suggestions Now, it is possible to manipulate the order of grouped attribute suggestions in AI Search. The use case for that is to explictly decide whether you want to show for instance suggestions made up with colour and brand as “red apple” or “apple red”.
2025-08-12 — Do not colour phrases without single match Previously, due to QR settings (e.g., promote items or index setup), phrases were highlighted even without a single exact match in the index. Now, only phrases with at least one exact match are colorized, improving explain clarity.
2025-08-11 — [dynamic content] variant optimizer improvements We’ve introduced AI-driven, autonomous optimization for Dynamic Content campaigns. The Variant Optimizer automatically tests and adapts multiple content variants in real time, ensuring the best-performing version is delivered to each customer. Goal-driven optimization lets you: Maximize outcomes (e…
2025-08-08 — Snippets clonning (MOWE of snippets) We’re excited to roll out a new time-saving feature: you can now clone your Snippets across workspaces in just a few clicks, making your workflow smoother and more efficient.
2025-08-07 — wrong info box styling in template builder We’ve added a devices UI when previewing Communication templates , so you can now see exactly how your design will look across different devices – whether it’s an iPhone, tablet, or more. The preview automatically reflects the layout and dimensions of each device, giving you a realistic view of the…
2025-08-04 — [Global/Empik] nie działa wyszukiwanie reko ABX w naszym searchu Since now our global search also handles Recommendation and Search AB tests. This means that every user can easily look for them using this feature.
2025-08-04 — Add autocomplete to search preview / Add addtional settings button The option will direct to modal that allow to select context and also suggestion index. Having chosen suggesting index it will allow autocomplete, top searches, suggested phrases and product in the search preview.
2025-08-04 — Highlight matched searchable attributes In the search explain feature all matched attribute values are now highlighted for easier look up.
2025-07-31 — Issue with updating the message template preview Some users may have experienced an issue with updating changes visible in the message template preview. The issue has now been resolved.
2025-07-31 — Issue with the search in the Get Profiles node Some users may have experienced an issue with the attribute search in the Get Profiles node, where the list of selected attributes was being reset. The issue has now been resolved.
2025-07-31 — Issue with voucher import Some users may have experienced an issue with importing new vouchers into the voucher pool, caused by excessive validation. The issue has now been resolved.
2025-07-29 — Data exchange encryption We're introducing data encryption to Synerise Automation—putting data security and control directly in your hands. With this feature, you can: Bring Your Own Key (BYOK): Use your own AES-256 encryption keys to encrypt data leaving Synerise or decrypt it before it enters your workspace. Encrypt…
2025-07-28 — add snippets support in global search You can now search for Snippets directly by name or ID using global search — no need to navigate into the Snippet module first. This update streamlines your workflow, making it faster to locate and access the snippets you need.
2025-07-23 — access expiry date based on relative range We’ve made it easier and faster to define user access durations when managing workspace or organization permissions. You can now choose from convenient *quick picks* such as *In 1 day*, *In 3 days*, *In 7 days*, *In 14 days*, *In 30 days*, and *In 90 days* - no need to manually scroll through the c…
2025-07-18 — PII implementation in Communication preview We’re excited to announce a major update to the Synerise platform: the redesigned profile picker . Here is what changes: Refreshed interface : The updated profile picker allows you to easily preview your content for any profile, helping streamline day-to-day operations. Enjoy a modern, user-friendl…
2025-07-18 — PII implementation in Communication "Test" section You can now mark selected profiles as test profiles in workspace settings. These test profiles will appear in a dedicated section of the profile picker, so you can: Quickly access them without searching, easily run tests or preview setups, streamline your testing process across modules. This improv…
2025-07-18 — Snippets in Automation The familiar Snippets widget from the Communication module is now also available in Automation! You can now easily insert dynamic values directly into your nodes. All fields that support dynamic values are now clearly marked with the Snippets icon, making it easier than ever to work with personaliz…
2025-07-16 — UTM section implementation The newest version of Automation lets users define UTM parameters for Mobile Push and Web Push communications directly within their Automation diagrams. This enhancement supports the unification of campaign configuration between the Communication and Automation modules.
2025-07-02 — builder bee free ingeruje w jinje Feedback Widget Introduction The Feedback Widget is a new feature available on [http://hub.synerise.com|http://hub.synerise.com|smart-link] that allows users to share their feedback directly from the website. This tool enables users to provide input on specific documentation articles or comment on…
2025-06-30 — add UTM section in SMS & Mobile Push You can now define UTM and URL parameters in a dedicated section when setting up SMS and Mobile Push campaigns. These parameters will be automatically added to all links in the campaign, eliminating the need to manually append them to each URL. To enable this feature, make sure each link in your me…
2025-06-30 — send without marketing agreement in mobile push & web push & sms You can now send SMS, Mobile Push, and Web Push campaigns without checking for the marketing agreement , when the nature of the message is non-promotional. This enhancement allows you to go beyond traditional marketing messages. You can now use these channels for informational or transactional comm…
2025-06-27 — [vtex live product synchro] add objects as columns values You can now map catalog column values as either simple strings or JSON objects during synchronization of product data to Synerise. This improvement significantly increases the flexibility of catalog structure creation, making it easier to adapt to various business needs.
2025-06-26 — Update uauth auditlog The Audit Log has been enhanced to provide greater visibility into user and role management activities. The following actions are now logged: adding or removing users or roles changing permissions, scopes, or other user or role settings user logins to a workspace These additions improve traceabilit…
2025-06-25 — implement array factory component into analytics filter We introduced an improved analytics filter for segmentations and aggregates that allows you to manage and preview raw values for string-type attributes or parameters. It is available as string operators (*In array*, *Not in array*) in the analytics filters. With these operators, you can check a str…
2025-06-24 — Print campaign metadata using jinjava We're excited to announce a new enhancement that simplifies communication management and reduces manual effort. You can now dynamically print key campaign metadata - such as Id, variantId, and others - directly within your templates using dedicated Jinjava syntax. Key benefits : saves time duri…
2025-06-24 — implement snippet & snippetvar tags Dynamic snippet references, previously available in other modules, are now supported in Documents and Screen Views . This enhancement allows users to build content with reusable snippets, streamlining content creation and improving maintainability. By referencing snippets dynamically, any updates m…
2025-06-23 — details of ready to use snippet We're excited to introduce an update that enriches predefined snippets with expanded object details. Depending on the object type, snippets may now display: created date & updated date author information recommendation status and type number of vouchers assigned or pool size) and more, base…
2025-06-18 — [stop campaign] add option on UI You can now stop the communication even after it has already started sending - giving you more control to quickly react to mistakes or last-minute changes. This option is available for Email, SMS, Mobile Push, and Web Push communications. Whether it's incorrect content, targeting issues, or an…
2025-06-16 — remove blocks from the menu The Blocks module has been officially replaced by the new Snippets module. All existing Blocks have been moved and are now available in the Default folder within the Snippets interface. You can continue editing and managing your content using the Snippets widget, which provides a more flexible and…
2025-06-13 — [rossmann prod] a few problem on search preview Fix related to wrong number of the results presented in the search preview.
2025-06-13 — Add minimum number of items limit to suggestions We have added a new option for engine-generated suggestions created from user searches. Suggestions can now be validated by checking how many times the suggested phrase appears in the items catalog (feed). This reduces the number of irrelevant suggestions that stem from infrequent queries.
2025-06-13 — Handling arrays in Promote items query rule with new positioning options The Promote Hits mechanism in query rules now supports arrays of item IDs, so you can promote multiple products at once when the query conditions are met. You can also choose how the promoted items are positioned in the result set with three options: Manual – specify the exact position fo…
2025-06-12 — Predictive Filtering Limiting results to the most relevant categories reduces result ambiguity and minimizes the likelihood of displaying irrelevant results or false positives. In recent customer tests, mimicking manual query rules with this approach demonstrated a significant improvement in search performance and user…
2025-06-09 — Additional response event params We’ve introduced a new capability in the Outgoing Integration node and Outgoing Integration builder : custom response event parameters. With this update, you can now add up to 10 custom parameters to each event generated from the response to an outgoing request. This enhancement allows for more pre…
2025-06-09 — [events] additional information in session start/end events With our latest release, we enable precise differentiation between web and app traffic, unlocking more reliable performance insights. The session.start and session.end events have been enriched with a new source parameter, now indicating the exact origin of each session: desktop, mobile browser, or…
2025-06-03 — [Email settings] UDW option We've added the ability to define a BCC (Blind Carbon Copy) email address when creating an email account. With this enhancement, copies of all outbound messages sent through the configured account will automatically be sent to the specified BCC address. This is especially useful for archiving,…
2025-05-29 — Improvements in data enrichment from Catalogs Introducing changes in event enrichment mechanism allowing data enrichment management from catalogs. Providing new interface for enrichment process and new rules. The goal is to improve process efficiency and usability: Multi-Catalog Enrichment: Enable users to enrich events using the same key (par…
2025-05-29 — Frontend for selecting indexable attributes We introduced a new version of catalog indexing to improve performance e.g. for catalog search. Key changes: Only selected attributes will be indexed (up to 5 per catalog). You can index up to 50 catalogs within a single workspace. The rules of the most recent indexing version apply only to catalog…
2025-05-29 — Issue with capping configuration Some users may have experienced an issue with the workflow capping configuration in the Automation module. The issue has now been resolved.
2025-05-28 — Outdated campaign ID in the Send Email node Some users may have encountered an issue where outdated campaign ID appeared in the Send Email node. This issue has now been resolved.
2025-05-27 — Universal lists in Settings We’ve given the user lists a powerful refresh to help you manage access with ease and clarity. Here’s what’s new: Enhanced filters : quickly find users with defined expiration date of access to the platform using the new time limited filter. New columns : view each user’s last login date to the wor…
2025-05-26 — Statistics improvement in Search We introduced a series of changes oriented towards improving search statistics UX/UI for our users. Here is the list of changes: Added an info-box beneath the dashboard that clarifies how A/B tests run on the baseline index and links to the full documentation. Introduced search-type separation so y…
2025-05-20 — Dedicated permissions for SMS and Email Alert nodes Starting today, the Automation module enforces dedicated permissions for the Email Alert and SMS Alert nodes. Implementing specific permissions for configuring and previewing these nodes is a key step toward enhancing data security. With this update, workspace administrators can more precisely cont…
2025-05-20 — Amazon SQS integration (through the Amazon API Gateway) We’re introducing a new integration: Send Request to Amazon API Gateway. This feature enables you to connect your workflows with custom endpoints managed through Amazon API Gateway. Key benefits: Direct API calls – Send requests to specific API Gateway endpoints as part of your automation process.…
2025-05-14 — VTEX - synchronization of product updates We’re pleased to announce a significant enhancement to the VTEX plugin: it’s now possible to configure live synchronization of your VTEX product feed directly with the Synerise catalog . You can now: configure a direct mapping of VTEX product attributes to Synerise catalog fields, automatically syn…
2025-05-13 — Ignore Words Order in Suggestions We are planning to enhance our query suggestion capabilities to match user inputs regardless of word order. For example, searching for "cream face" will yield suggestions such as "face cream," and entering "vitamin c serum" will return "serum with vitamin C."…
2025-05-12 — Date filters in Search and Predictions Implement a Date Filter in search (query rules ) and predictions to allow filtering results based on item introduction or update dates. Users will be able to filter search and prediction outputs by date, improving result relevance or adjusting to business rules.
2025-05-09 — Workflow Scheduler We’re excited to introduce Workflow Scheduler — the latest enhancement to the Automation module that puts time-based control at the heart of your workflows. With a built-in scheduler, you can now plan exactly when a workflow should start, pause, or stop — no more manual toggling, no more disjointed…
2025-04-30 — New snippet manager We’re excited to roll out Snippets – a powerful new way to streamline how you build and manage content across Synerise. With Snippets, you can create reusable blocks of code and easily drop them into any message templates or content created in Synerise such as in-app messages, landing pages, emails…
2025-04-29 — Improved limit configuration in the Get Analytics Report node We've enhanced the configuration of the Get Analytics Report node. The report limit now defaults to a preset value, so users only need to specify a limit if they wish to change it.
2025-04-29 — Issue with delimiter configuration in Local File node Some users may have experienced an issue with the configuration of delimiters for CSV files in the Local File node. The problem has now been resolved.
2025-04-28 — Reorder columns in Data Transformation We’re thrilled to announce a powerful new addition to the Data Transformation capabilities in the Automation module. With the new column reordering rule, you can now fully customize the sequence of columns in your output data. This feature empowers you to adapt your datasets with precision, ensurin…
2025-04-28 — Add possibility to send custom params visible in auto generated events We want to add possibility to send custom parameters in auto generated events - item.search and recommendation.generated.
2025-04-23 — [SV/documents] context in sdk methods We have added an improvement to our Mobile SDK — dynamic content rendering with context parameters . Now, when rendering documents or screen views , you can pass any contextual data (e.g., visited product, category, or user actions) directly from the mobile app. This enables Synerise to tailor cont…
2025-04-17 — Dynamic Reranker Search results can change quickly, because some meanings of a word can become more popular than others. To keep up with these changes, you can use a dynamic re-ranker. This tool changes search rankings to match current trends automatically, which is more convenient than manually changing search rul…
2025-04-15 — p003 - Zero search na listingu searcha zwraca niepoprawny wynik Fix related to showing wrong values on Zero Search statistics.
2025-04-15 — OAuth 2.0 Connection in HTTPS - Get File & HTTPS - Send File nodes We’ve added support for a new Connection type in HTTPS - Get File and HTTPS - Send File nodes . Users can now authenticate using OAuth 2.0 Client Credentials, enabling more secure and standardized integration with external systems and APIs. This enhancement simplifies authentication for services th…
2025-04-14 — New stats metrics endpoint for Reco We're launching a simplified, publicly accessible metrics endpoint for recommendation services, making data retrieval quicker and insights clearer. This change reduces complexity and boosts performance, benefiting developers, analysts, and business stakeholders.
2025-04-14 — Issue with downloading the example data file Some users may have experienced an issue with downloading the example data file in the Get Profiles and Get Metrics nodes. The issue has now been resolved.
2025-04-11 — Incoming Integration with Meta Webhooks Automation now supports Incoming Integration from Meta Webhooks. This means you can receive data from Meta and use it in your workflows.
2025-04-08 — OAuth 2.0 Connection in Outgoing Integration We’ve added support for a new Connection type in Outgoing Integration node. Users can now authenticate using OAuth 2.0 Client Credentials, enabling more secure and standardized integration with external systems and APIs. This enhancement simplifies authentication for services that require token-bas…
2025-04-01 — Refining Personalisation in Search The primary goal is to refine the way we personalize search results and elevate the search experience by tailoring results based on individual user preferences and past interactions. This aims to deliver more relevant and useful information to users, ultimately increasing their satisfaction and eng…
2025-03-28 — Query Suggestions preview Introducing Query Suggestions Preview, a powerful new feature in AI search that enhances control and transparency. Now, users can preview the results of query suggestions directly within the platform, view their relevance scores, and identify their origins—whether engine-based, attribute-based, or…
2025-03-27 — Ability to display in-app on safe space area (full screen) We’re introducing Safe Area Mode for In-App messages, giving you greater flexibility in how messages are displayed within your app. With this update, you can choose whether in-app messages overlay the system UI or adhere to its design boundaries. This configuration ensures a seamless and user-frien…
2025-03-27 — Possibility to choose sender in alert nodes We have added the option to choose accounts for sending messages in the SMS Alert node and Email Alert node. With this change, messages can now be sent from any selected sending account instead of only those marked as default. This improvement ensures better alignment with user preferences and spec…
2025-03-26 — OS parameter for Mobile events We are enriching mobile "push" events with an additional parameter that specifies the operating system. This enhancement will add clarity to push event data by indicating the relevant operating system.
2025-03-26 — iOS Integration Labs 🚀 Upcoming: iOS Integration Labs We are working on the iOS Integration Labs course, which will soon be available in Synerise Academy! 📱 This course is designed to help developers seamlessly integrate our SDK into their iOS applications. Similar to the Android version, it will guide you through im…
2025-03-26 — Implement new logic operators in Automation We've enhanced the Profile Event and Event Filter nodes with new logical operators to improve flexibility and precision. New operators include: For string values: Is empty Is not empty For null values: Is null Is not null For date values: More or equal to Less or equal to
2025-03-26 — Upgrade of the analytics component We've enhanced the component responsible for building conditions in the nodes: Audience Profile Filter Profile EventEvent Filter The updated component now offers the same familiar experience as the well-known condition builder in Segmentations. Building conditions with events is now even easier…
2025-03-25 — [campaigns] cname configuration for redirect links We’re excited to introduce custom domains for redirect links in Communication ! Now, you can set your own domain for tracking links, ensuring consistent branding, building trust with your audience and improving campaign analytics. Gain deeper insights into click performance while maintaining full c…
2025-03-25 — push events enrichment We've improved our mobile push event tracking by incorporating Additional Parameters from campaign settings into key push notification events. This enhancement offers deeper insights for more effective Mobile Push analysis. Additional parameters has been introduced in the following push-related…
2025-03-18 — [catalogs] ability to update exact parameters in the catalog - R&D We enable partial item updates in catalogs via the API. Instead of sending all parameters every time, clients can submit only the values that have changed or add new parameters without providing the entire item record.
2025-03-17 — Generating transition events - Flow Limiter We're excited to introduce a new enhancement in the Automation module You can now enable the automation.flowLimiterCount event for transitions that stay within the defined limit. The event will also capture the exact transition number, giving you better insight and control over your workflow. T…
2025-03-17 — [MIG GLOBAL] rozsypują się frazy w szukajce w analitykach Fix related to crashing search box in the Analytics modules causing dropdown results overlap.
2025-03-13 — [F][code-area-new] add Files support in Monaco var With our latest release, we have expanded the capabilities of templates configuration forms by introducing three new Synerise variable types : files, catalogs, and ustomer attributes. While configuration forms were already available for simplifying template editing, this update allows users to modi…
2025-03-12 — Batch update workflow In specific cases, saving configuration changes to nodes in an active workflow required pausing the workflow first. To make configuration easier for our users, we have implemented a new logic for saving changes in running workflows, which also addresses these edge cases.
2025-03-12 — Issue with Get Profiles node Some users may have experienced an issue with the display of the configuration in the Get Profiles node . The issue has now been resolved.
2025-03-12 — Issue with date picker in Get Metrics node Some users may have experienced an issue with the date picker in the Get Metrics node , where removing the value from the date picker resulted in an incorrect date range being sent in the configuration. The issue has now been resolved.
2025-03-06 — Implementation of a unified validation mechanism in the next group of nodes We’re introducing enhanced and unified validation mechanisms for the following nodes: Amazon S3 integration Azure Blob Storage integration Google Cloud Storage integration Facebook integration Google Ads integration Google Analytics integration Google BigQuery integration Google Pub/Sub integration…
2025-03-05 — Extension of response events from Outgoing Integration From now on, new response events generated from requests sent via Outgoing Integration include two additional parameters: blockName – containing the node name defined by the user diagramName – containing the workflow name
2025-03-04 — SAML response signature - UX improvement We’ve improved the flexibility of Single Sign-On (SSO) configuration by allowing the certificate that validates the identity provider’s response to be defined via the manifest URL. The response contains user authentication data, and the certificate ensures its validity. With this enhancement, when…
2025-02-26 — Export expression & aggregate results We’re excited to introduce powerful new enhancements to the Automation module! The Get Profiles node now supports exporting not only attributes but also tags, real-time calculated aggregates and expressions , and even checking whether a selected profile belongs to a segmentation. Additionally, we h…
2025-02-18 — Enhanced navigation with favicons & page titles dedicated for each platform module We're excited to introduce dedicated favicons and page titles for each module on the Synerise Platform! This enhancement improves navigation and usability, making it easier to identify and switch between modules at a glance. Enjoy a more efficient and intuitive experience while working across d…
2025-02-18 — Bestfit top labels improvements Improved the addition of attribute value aggregation on charts for best-fit predictions. The chart will display up to 10 unique values, while the table will show up to 50. If more values are predicted, they will be aggregated under the "Other" label.
2025-02-17 — Handling dynamic keys in Get Metrics node We’ve enhanced the Get Metrics node in Automation by adding support for dynamic keys . This update allows users to apply the same set of metrics across different contexts, eliminating the need to create multiple metric variations. Instead, context can now be specified directly in the node’s configu…
2025-02-17 — App Performance Improvements Making it Even Slicker and Faster We are pleased to introduce enhancements that significantly improve your experience on the Synerise Platform. Module load times have been reduced by 2–3 times , ensuring a more efficient workflow and smoother interactions. Available on Chromium-based browsers (Chro…
2025-02-07 — Setting the unsubscribe header per email account We’re excited to introduce a new level of flexibility in managing the one-click unsubscribe header for outbound emails in Synerise! Until now, the unsubscribe header was automatically added to all emails. With this release, you can now configure it to best suit your needs. What’s new? You now have…
2025-02-06 — Add OS parameter to mobile push events sent from backend (Team C) We have enhanced our mobile push event tracking by including operating system (OS) information in key push notification events. This new addition provides better insights into your Mobile Push delivery across different types of devices. A new "os" parameter has been introduced in the foll…
2025-01-29 — Implementation of a dedicated permission in the Get Profiles node From today, the Automation module respects permissions for exporting Profiles data . Implementing a dedicated permission for configuring and previewing this node is a key element in ensuring data security. With this implementation, the workspace administrator can granularly manage which users are a…
2025-01-29 — Implementation of a dedicated permission in the Get Statistics node From today, the Automation module respects permissions for exporting campaign statistics . Implementing a dedicated permission for configuring and previewing this node is a key element in ensuring data security. With this implementation, the workspace administrator can granularly manage which users…
2025-01-29 — Implementation of a dedicated permission in the Get Analytics Report node From today, the Automation module respects permissions for exporting analytics report . Implementing a dedicated permission for configuring and previewing this node is a key element in ensuring data security. With this implementation, the workspace administrator can granularly manage which users ar…
2025-01-29 — Inadequate data import status Some users may have experienced an issue with incorrect display of the transformation status when errors occurred in workflows containing a repetitive sequence. The issue has now been resolved.
2025-01-29 — Possibility to include first time visitors in audience of Dynamic Content We’re excited to introduce a new feature to Dynamic Content campaigns, enabling more flexibility in delivering personalized experiences on your website! When a campaign targets a specific audience, you can now define how it treats first-time visitors — users who have not yet created a profile and f…
2025-01-27 — [DC + in-apps][audience section] improve GCG UI We are excited to introduce a new enhancement to our platform! This update brings improved transparency and insights regarding the Global Control Group within the Communication audience reach estimates. This allows users to more clearly understand the proportion of their estimated audience that is…
2025-01-23 — Dynamic conditions of data transformation We're excited to introduce a powerful new enhancement to our Data Transformation capabilities! With this update, users now have the flexibility to define dynamic conditions for transformations. Previously, transformations could only be applied to specific, defined by user, columns or parameters…
2025-01-23 — Issue with search in Import to Catalog node Some users may have experienced an issue with returning empty results in the catalog search within the Import to Catalog node. The issue has now been resolved.
2025-01-22 — Implementation of a unified validation mechanism in the next group of nodes We’re introducing enhanced and unified validation mechanisms for the following nodes: SFTP - Send File SFTP - Get File SFTP - Create Directory HTTPS - Send File HTTPS - Get File These improvements bring a unified approach to validation, minimizing errors and ensuring smoother operations.
2025-01-10 — Tracking of push.dismiss events when clearing notifications from the notification center In iOS SDK version 4.24.0 we've added tracking of push.dismiss events when clearing notifications from the notification center. To enable this feature, set kSNRNotificationServiceExtensionOptionsPushDismissProcessing to true. Enabling this option may result in a noticeable increase in the numbe…
2025-01-09 — Issue with enabling the option to ignore consents for Mobile and Web Push notifications Some users may have experienced an issue with enabling the option to ignore consent checks when sending mobile push and web push notifications. The issue has now been resolved.
2025-01-09 — Issue with creating email templates containing HTML Blocks Some users may have experienced an issue with saving email templates that included an HTML block in the Automation module. The issue has now been resolved.
2025-01-09 — [js-sdk] handle on demand trigger for dc We are excited to announce a new enhancement to the Dynamic Content module: the "On demand" trigger . What's new? Previously, you could configure Dynamic Content campaigns to display based on pre-defined triggers such as: On landing: when a user lands on a page. After scroll: after a…
2025-01-08 — New Course Released: Android Integration Labs 📢 New Course Released: Android Integration Labs We’re excited to announce the public release of the Android Integration Labs course in Synerise Academy! 🚀 This course is designed for developers planning to integrate our SDK into their mobile applications. It provides a hands-on approach to implem…
2025-01-08 — Data Transformation logs improvements We’ve improved the readability of transformation logs to help you better understand your data processing workflow. Going forward, the most crucial information regarding data download, transformation, and export will be displayed more clearly. Notably, the number of failed records will now appear at…
2025-01-07 — Major updates to Mobile SDKs We are excited to announce the release of major updates for our Mobile SDKs: Android SDK 6.0.0 ( Release Notes ) iOS SDK 5.0.0 ( Release Notes ) These updates include significant changes, such as the removal of deprecated methods. We strongly advise developers to exercise caution when upgrading to…
2025-01-03 — Removal of the Label field from the Generate Event node. To simplify the configuration of the Generate Event node, the legacy Label field has been removed from the configuration form.
2024-12-31 — Add tooltips to recommendations stats Users can now view detailed tooltips in the recommendation statistics dashboard. These tooltips provide clear explanations for key metrics, offering insights into their definitions and how they are calculated.
2024-12-20 — Search Explainability New Feature: Search Explain We introduced a comprehensive Search Explain functionality that empowers you to understand exactly how your search results are determined. This feature provides insights into: Query Details Query Transformation: Understand how your search input evolves, e.g., “nika” → “n…
2024-12-20 — Authorization using service account in Google integrations We’re introducing service account authorization for integrations with Google services available in Automation module. This new method allows users to authenticate using service accounts, offering improved security and control over access. The service account option is now available in the following…
2024-12-19 — Refreshed login experience We’ve upgraded the Synerise login page with a sleek new design! This update enhances usability and reflects our commitment to delivering a smoother and more user-friendly experience.
2024-12-18 — Dashboards - crash widgetu HTML Fixed an issue where clicking on an empty HTML widget would crash the dashboard.
2024-12-18 — [Emails] Handle Jinjava for reply-to field We have introduced an improvement to Email Communication. Users can now use dynamic values (Jinjava) to define "Reply-To" email address and "Reply-To" name . This lets you create a more personalized and engaging experience for your recipients and makes it easier for them to resp…
2024-12-18 — Get Metrics node This new feature enables you to automatically calculate metrics within your workflows and export the results to external tools for reporting and analysis. The Get Metrics node empowers you to integrate performance insights into your automated processes, making it a game-changer for data-driven team…
2024-12-11 — Frontend for Slugs in Reco We are introducing the ability to set custom, human-readable slugs to refer to recommendation campaigns. This enhancement simplifies the integration process, reduces the need for API calls, and eliminates the need for complex ID mapping on the customer's side.
2024-12-11 — Error while creating suggestions index When creating a suggestions index, attribute suggestions were selected by default even when no attributes were provided.
2024-12-10 — Analytics - missing directories on analytics lists Fixed an issue where folders were occasionally not displayed in analytics lists.
2024-12-10 — Cloning - brak danych w podsumowaniu klonowania Resolved an issue where object data was not included in the cloning summary.
2024-12-10 — Magento Plugin 3.1.1 - Introducing Synerise AI Search The Synerise AI Search feature is now available starting from Magento plugin version 3.1.1. This new functionality enhances your online store by integrating an AI-powered search engine for product listings on category pages and quick search functionalities. Key highlights include: Personalized Sear…
2024-12-09 — [sending campaigns] make schedule more elastic Scheduling configuration in the Communication module is now more elastic for the following communication types: Email, SMS, Mobile Push, and Web Push. You can now schedule your campaigns more than 10 days in advance if the campaign includes audience changes. This enhancement allows you to plan your…
2024-12-05 — Connections management We’re excited to introduce Connections Management in your Workspace Settings! This new section provides a centralized view for managing all your existing Connections, making it easier to access and control them. Improved permissions With this update, we’re also rolling out advanced permissions sett…
2024-11-21 — Product monitoring We have improved the mechanism for saving and launching Incoming and Outgoing Integrations within the Automation module. This update brings the whole process in line with how Workflows and Data Transformation operate, creating a more consistent and user-friendly experience.
2024-11-19 — Flow Limiter node We are excited to announce the release of the new Flow Limiter node in the Automation module! This powerful feature allows users to manage the number of workflow transitions according to user-defined limits within specific time units, enabling more granular control over workflow actions. With the F…
2024-11-18 — New Functions and Operators in Analytics New analytics Operators In segmentation, the "is not empty" , "is empty" , "is NULL" and "is not NULL" operators have been introduced. Until now, users often relied on the regexp "." workaround in various scenarios to check if a key existed and was…
2024-11-14 — Option for automatic event generation for variant assignment in ABx Test node The ABx Test node now includes an option to automatically create an event each time a profile is assigned to a specific variant. This new capability enhances tracking by capturing variant assignments instantly, making it easier to analyze profile interactions and assess variant performance—without…
2024-11-12 — Personalized Landing Pages Landing Pages can now adapt instantly to each visitor, displaying the most relevant content tailored to their unique interests. Easily create personalized content with dynamic variables, intuitive editing tools as well as pre-built templates, allowing you to craft unique, data-driven experiences wi…
2024-11-05 — Hybrid matching mode Adaptive Matching is a new, intelligent keyword matching method that dynamically adjusts its behavior based on the length of the search query. This feature is designed to improve search accuracy and user experience by selecting the most appropriate matching strategy for different types of queries.…
2024-11-04 — Event aggregates Aggregates 2.0 are here! Refreshed Aggregates view to match the new look and feel New preview: View the aggregate in the user's context in the same window for greater convenience. New element selector: An element selector adapted from that in Segmentation, offering the same features such as “re…
2024-10-29 — Statistics in predefined integrations We’ve enhanced the display of statistics in outgoing integrations to improve readability. Now, only HTTPS status codes that have occurred will be shown, making it easier to focus on relevant data. Additionally, we’ve introduced a new statistic that highlights Jinjava rendering failures caused by ex…
2024-10-29 — Reference to data context in Workflow We're thrilled to announce a new enhancement in the Automation module! Users can now reference the context of data retrieved through nodes that fetch data (such as Get Statistics or SFTP - Get File) and seamlessly access and utilize this data within subsequent nodes, including outgoing integrat…
2024-10-24 — New Feed Preview feature for VTEX plugin We’ve streamlined the Product Feed process by adding a Feed Preview option in the VTEX plugin. Instead of waiting for the full feed to generate, you can now instantly check specific products with just a few clicks, speeding up the workflow and making product feed management more efficient.
2024-10-24 — Improved time zones management in Automation We are introducing a new mechanism for selecting time zones in the Audience and Scheduled Run nodes. Additionally, we have added the ability to specify a time zone for time exclusions in the Optimize Time node. The new functionality allows for automatic handling of daylight saving time changes (for…
2024-10-16 — New method to update anonymous customer accounts in mobile SDKs In mobile SDKs we have added a new method to update customer accounts, which does not require customer authentication and can be used by anonymous profiles. It is available from Android 5.21.0 and iOS 4.22.0 version.
2024-10-16 — Content base URL for in-app message We've added a parameter to define the base URL for loading external resources (such as JavaScript files, CSS stylesheets, images, or fonts) within your in-app content. This is particularly useful when resources are hosted on your own server and you have set up CORS (Cross-Origin Resource Sharin…
2024-10-16 — [audience][campaigns] optimize amount of queries Within this latest release, we introduced an improvement to the audience builder in the following communication types: Email, SMS, Mobile Push, Web Push and Dynamic Content. You can now manually trigger an audience reach calculation for any communication you create. Alongside the audience estimate,…
2024-10-15 — uploader-service - limits We have introduced refreshed file limits in Synerise File Explorer. File explorer is a place where you can upload files into Synerise. The process is simplified by drag-and-drop for easy uploads and convenient organization of important files. Current limits are visible in Synerise Hub. Old files wi…
2024-10-15 — [LP] add reset button to optional sections We have released an improvement to the Communication module. The possibility to clear content in optional sections will allow you to quickly remove unnecessary elements without hassle, streamlining the creation process. The feature is available in all communication types, ensuring consistent usabil…
2024-10-09 — [in-app] list in-app improvements We have released several improvements to the In-App communication lists designed to enhance navigation and visibility. Key updates: New columns : We've added the "Created" and "Updated" columns to the list for improved visibility and tracking of communication timelines. You…
2024-10-09 — Integrate Audience Component from templates with Campaigns We have updated an audience builder in the Communication module, now aligned with the newest analytics layout. This refresh brings several key improvements, ensuring a more streamlined and user-friendly experience when building audience conditions. Here’s what’s new: Unified condition building : Cr…
2024-10-08 — VTEX plugin - UI/UX enhancements We’ve made significant upgrades to the VTEX plugin, focusing on improving both the user interface and overall experience. The integration process is now more straightforward, intuitive, and efficient, making it easier to navigate and faster to complete. We’ve enhanced the design and streamlined the…
2024-10-07 — JSON Web Token payload encryption We have added the option to enable JWT (JSON Web Token) payload encryption for enhanced security during authorization.
2024-10-03 — New functionality to refresh tokens in the background in mobile SDKs We’ve introduced a new feature that automatically refreshes client tokens in the background approximately every 20 days, even if the user hasn’t opened the mobile app. This ensures that tokens remain more up-to-date, improving delivery rates and overall performance. This feature is available automa…
2024-10-01 — Promotions jinjava tag Within this latest release, we are excited to announce the ability to insert Promotions dedicated for specific customer into all communication channels. Thanks to the new Jinjava tag, you will enhance personalization and engage customers by giving them promotions tailored to their needs and interes…
2024-09-27 — Calculate no results stats, with and without filters. We’ve enhanced the No Results search analytics to provide clearer insights. Previously, all queries that returned no results were displayed together, regardless of whether the customer had applied filters or not. This sometimes led to confusion, as overly restrictive filters could appear as genuine…
2024-09-27 — Date filters in Recommendations We have introduced a new date filtering functionality in recommendations, which is available in various filters (except for distinct) as well as in boostings. Although at first glance it may seem like a simple addition, it actually opens up many new scenarios for users. Use cases: Increasing sales…
2024-09-27 — Best-fit Propensity Best Fit is a new model in the Predictions module designed to identify the most proper item or attribute value for individual customers. It allows users to configure predictions using specific item characteristics such as brand, category, or any other attribute available in the item (product) feed.…
2024-09-26 — shutdown v1 segmentation We have introduced several improvements to segmentation module, selected among others: Unified segmentation interface combines old habits together with new improvements providing you clear understanding of conditions you choose to build dynamic audiences for your campaigns or reporting. For us the…
2024-09-24 — Implement New Solution in @synerise/code-area We’re excited to announce improvements to Code Editors in the Communication module. These updates are dedicated to elevate your experience when crafting communication templates across all channels. Here’s what’s new: Smart variable hints & autocompletion : Adding or editing variables is now eas…
2024-09-24 — Export data from catalog We’re excited to announce a new feature in the Automation module: the Get Catalog Data node. This powerful addition allows users to export data from specific catalogs, enhancing data accessibility and integration. When combined with Data Transformation capabilities and predefined integrations with…
2024-09-12 — Refreshed listings in Automation module We're excited to announce improvements to the lists in the Automation module, aimed at enhancing user experience. The updates include: Standardized list layouts: All lists have been standardized for a consistent and intuitive experience across the module. Refined look and feel: The design has b…
2024-09-09 — Improvements in the ABx Test node We're excited to introduce new updates to the ABx Test node, enhancing its functionality and user experience: Group Stickiness Option: A new "Group Stickiness" feature has been added. When selected, this ensures that profiles are consistently assigned to the same group as originally d…
2024-09-08 — Integrated ABX Tests in Recommendations We are excited to introduce the A/B/X Testing feature for Recommendation Campaigns, now available within the Synerise Core platform. This feature enables users to optimize their product recommendations by testing up to 5 different variants, including a baseline campaign, and automatically declaring…
2024-09-06 — Quick access to templates in the template library in Automation From now on, selecting templates in the template library accessible from the communication nodes has become easier. This is thanks to the new "Use in node" option available in the context menu. It allows you to choose a template you want to use in your communication without needing to ope…
2024-09-05 — Attribute boosting in QR frontend We are excited to introduce Attribute Boosting as a new improvement to Query Rules. This feature, now available as a new consequence called "Boost by Attribute" , allows you to enhance search result relevance by boosting specific product attributes. For example, you can now prioritize pro…
2024-09-04 — New API key method added to mobile SDKs A new method has been added to all Mobile SDKs, allowing for API key changes with additional configuration options, including Simple Authentication salt.
2024-09-04 — Improved Handling Typos in Suggestions Enhanced query suggestions to automatically correct typos (e.g., "shmapoo" to "shampoo"), improving the end customer's UX by ensuring relevant suggestions even with minor errors. This feature is now available for all Synerise AI Search users and requires no additional config…
2024-09-03 — The "Re-establish connection" option in integrations with Google tools The Insights section available in the workflow view in Automation is now smarter! From now on, the Insights section will provide suggestions regarding Connections used in integrations with Google tools. With this update, Insights will notify you if: the validity of a given Connection is about to ex…
2024-08-29 — Validation of object existence during Workflow execution We are continuously improving the validation mechanism in the Automation module. The latest version of the validation process checks whether all objects used in the workflow (e.g., analytical objects, message templates, catalogs) exist before a workflow starts. If a missing object is detected, the…
2024-08-29 — Tracking code generator We’ve introduced a new form that simplifies tracking code generation The form allows users to select the type of page they want to place the code plus many additional options and automatically generates the tracking code. Improved UX by removing unnecessary options and eliminating manual code editi…
2024-08-26 — Handling a fallback value for dynamic rules in Data Transformation New Jinjava tag "try/catch" is now available in Data Transformation. This feature allows to gracefully handle errors that occur during the rendering of Jinjava inserts within transformation rule. In case of any issue encountered, the rendering process can seamlessly switch to alternative…
2024-08-26 — Issue with displaying conditions defined in Audience node Some users may have experienced an issue with displaying custom conditions defined in Audience node. The issue has been resolved.
2024-08-26 — The new version of the integration with Microsoft Teams The new version of the integration with Microsoft Teams is now available! Due to Microsoft's planned discontinuation of support for Office 365 connectors, which were previously used for configuring the integration with MS Teams, a new version of the integration has been introduced. This version…
2024-08-26 — Android/iOS discrepancy of push button click behavior Resolved discrepancy between Android and iOS for events triggered on button clicks in mobile push messages. Before: On Android, clicking a button generated a push.button.click event, which wasn't included in campaign metrics, and the push notification remained open. On iOS, a push.click event w…
2024-08-14 — Improvements to the Search Index Statistics Here's a summary of the enhancements: X-axis now displays dates without duplication. CTR (Click-Through Rate) and Conversion chart relocated to the top position. CTRs and CR (Conversion Rate) now displayed as percentages with two decimal places. New chart added for average click position. New c…
2024-08-13 — Randomly loaded list of the users in the Recommendation Preview Fix related to the erroneous situation, when some random list of the users was sometimes loaded in the user context in the Recommendation Preview.
2024-08-13 — Changes to the AB tests stats The following enhancements have been made to the Search AB test statistics: Aligned data points on charts with their corresponding dates for improved accuracy. Reduced the size of numerical values for better readability. Reorganized the variant section to display metrics in the following order: Sea…
2024-08-12 — Sending Push & Web Push to last or all tokens We're excited to announce a new feature enhancing your ability to connect with your audience: Possibility of sending Mobile & Web Push communication to all user's devices or the one recently active . This flexibility allows you to tailor your communication strategy and optimize engageme…
2024-08-07 — Implement universal list in campaigns modules We're excited to introduce several improvements to the Email, SMS, Mobile Push, Web Push and Dynamic Content communication lists designed to enhance navigation, visibility, and consistency across our platform. Key updates: Quick actions : Easily launch, pause, or stop distributing messages dire…
2024-08-02 — Refreshed Landing Page communication lists We're excited to introduce several improvements to the Landing Page lists designed to enhance navigation, visibility, and consistency across our platform. Key updates: Search and quick filters : Easily find and manage campaigns with the new search bar and quick filter options, streamlining navi…
2024-07-29 — Improved link handling in drag&drop builder in In-app campaign We have enhanced the 'Open Web Page' option in the Drag & Drop Builder in In-app campaign to better handle different types of links. Previously, using the 'Open Web Page' option didn't work correctly for deep links. Now, based on the link address provided, the system will au…
2024-07-26 — Legacy "Text" content block from Basic drag&drop builder We removed the legacy "Text" content block from Basic drag&drop builder in In-app, Email and Dynamic Content communication. Please refer to title, paragraph and list blocks. This update is fully backward compatible so any templates that contain original "Text" content blocks…
2024-07-25 — Quick action buttons available on the In-app campagins list To enhance the experience of working with our products, we implemented buttons with quick actions on In-app campaigns list. Now you can easily launch, pause or stop the In-app campaign, without the need of entering the campaign editing view.
2024-07-24 — Preventing Googlebot from indexing pages with Synerise parameters We have implemented a change to prevent Google Search from indexing pages containing Synerise parameters. If a visitor's User Agent matches any used by Googlebot, the SDK will not initialize. As a result, Googlebot’s page crawling visits will not generate any Dynamic Content, events, or Profile…
2024-07-24 — Semantic Search Synerise introduces Semantic Search , an advanced search technology designed to understand and interpret user queries in natural language, delivering precise and context-aware results . Unlike traditional keyword-based search, Semantic Search translates queries into vector embeddings, capturing the…
2024-07-22 — List-unsubscribe header in email communication We are excited to announce another significant enhancement to the Communication module. Within this update, emails sent through the Synerise platform will include a List-Unsubscribe header . The following benefits come with this release: Easy unsubscription : Recipients now have a straightforward a…
2024-07-19 — Simplified path of adding communication content We are excited to announce an enhancement to our communication templates library that simplifies your workflow and makes reusing templates more efficient. Thanks to this update, you may select the desired template directly from the list and add it to the campaign without the need to click through t…
2024-07-18 — Compare indices in the Search Preview and new list view With this deployment, two new improvements are introduced. It is now possible to compare two indices on a single preview screen. This significantly simplifies the process of identifying differences between search results provided by two different configurations. Additionally, we now allow the resul…
2024-07-12 — Metric Attributes and New IQL TOP_K/BOTTOM_K Functions We have added a new functionality to the recommendation filters, namely metric attributes. There are currently 7 of them (PV count in the last 7/30 days, Sold items count in the last 7/30 days, Sold items count from the same weekday last week, Sold items value in the last 30 days, Sold item count i…
2024-07-11 — Enhanced security with mandatory Two-Factor Authentication (2FA) for all users To ensure the highest level of security for your Synerise account, we have made 2FA mandatory for all users. From now on, it is not possible to use the platform without an additional method of verification such as 2FA or SSO.
2024-07-10 — Removing Item Feeds We have added the option to delete AI feeds directly from the platform. This option works regardless of the type of feed (item, metacatalog) or how it was added (XML, catalog). The delete option can be found in the context menu in the AI Engine configuration / Item Feed. After clicking delete, the…
2024-07-09 — Mobile push content builder in Automation We constantly improve our users' experience, striving to ensure even more efficient operation on our platform. After releasing the Email, SMS, and Web Push content builders, it is now time to implement the Mobile Push content builder in the Automation module. From now on, users will have the ab…
2024-07-08 — Allow deleting catalog item by itemKey Allowing deleting catalog item by itemKey apart from databaseID
2024-07-03 — Get statistics node. Logic improvements Get statistics gets even more precise. Along with this change, we've improved the logic for selecting campaigns established by the Automation module. From now on, the output will include campaigns set up by Automation that meet one of the following criteria: - The date of creation is within the…
2024-07-02 — Zipcode validation We have fixed an issue with validation while providing zipCode. Currently we accept zipcodes for 20 digits.
2024-06-27 — Possibility to duplicate Landing Page campaigns We are excited to announce the release of a highly requested improvement: the ability to duplicate Landing Page campaigns! This new feature allows you to easily create copies of existing campaigns, saving you time and ensuring consistency across your marketing efforts. To duplicate a Landing Page c…
2024-06-27 — Workflow references in Communication lists You can now effortlessly access workflows associated with campaigns directly from the campaigns lists. This enhancement is designed to elevate your workflow efficiency and lets you easily navigate between Communication and Automation modules without the need of performing additional searches.
2024-06-27 — Web Push content builder in Automation We are thrilled to announce the release of our latest content builder in Automation module: the Web Push Content Builder! 🎉 Now you can effortlessly create engaging and effective web push notifications to reach your audience with just a few clicks. Enhance your communication strategy and keep your…
2024-06-26 — implement retention info on event infocard in analytics module Implemented retention information in analytical modules. This improvement facilitates data analysis and adds better understanding which date period is good for successful analysis.
2024-06-26 — Email Verification for Two-Factor Authentication (2FA) We are excited to announce the addition of email verification as a new option for Two-Factor Authentication (2FA). Previously, users could secure their accounts using an Authenticator app. Now, you can also choose to receive a verification code via email for an added layer of security during the lo…
2024-06-20 — Add possibility to search by slug in screen views We have added possibility to search by slug in documents and screen views. Slug refers to a short, readable form of identifier of an object.
2024-06-18 — SMS content builder in Automation We are excited to announce the introduction of the SMS Content Builder in our Automation module! This new feature offers: Template Selection: Users can now choose from a variety of templates available in our Template Library, making it quick and easy to set up SMS content. Direct Content Creation:…
2024-06-18 — Token update date tracking in Mobile Push events In this release, we enriched Mobile Push events with parameters informing about the update time of the token to which the notification was sent. This provides some key benefits: Enhanced analysis : valuable insights into the recency of token updates, enabling more effective analysis of mobile push…
2024-06-14 — Handling a fallback message for dynamic elements in communication content We are excited to announce the release of a new "try/catch" Jinjava tag for Communication and Automation modules. This feature allows developers to gracefully handle errors that occur during the rendering of Jinjava inserts within message content. In case of any issue encountered, the ren…
2024-06-10 — Improved transformation logs We're excited to announce significant improvements to our transformation logs, enhancing both usability and functionality. Key Changes Refreshed Design: We’ve implemented a new, refreshed design for the transformation logs interface. The updated look offers a more intuitive and user-friendly ex…
2024-06-06 — Dedicated methods to track interactions with campaigns Within this release, we are introducing a dedicated set of methods designed to enhance tracking of interactions with your campaigns. These new methods allow to send essential events, such as: displaying the dynamic content campaign, clicking the dynamic content campaign, displaying recommended item…
2024-05-25 — Handling catalogs jijnava in documents Another step to unify jinjava handling between modules. Thanks to this improvement it is possible to handle catalog items as objects. Previously known in DynamicContent module, now also available in Documents, this method allows handling of non-existing items thus unlocking new scenarios.
2024-05-24 — Dashboard Editing Performance Improvement We are pleased to inform you that we have resolved an issue affecting the editing of dashboards with a large number of elements/widgets. Previously, users might have experience delays or performance bottlenecks. The recent fix has significantly improved the performance, ensuring a smoother and more…
2024-05-24 — Firebase settings update required! Due to deprecations and changes in Google Firebase APIs, new fields (App ID and API key) have been added to the Firebase integration and must be filled in by June 18, 2024 to correctly register and update Firebase tokens related to web pushes. Please note that if you haven't migrated to the FCM…
2024-05-24 — Basic drag&drop builder for Landing Page templates We are delighted to present a drag & drop builder for Landing Page campaigns. You may now build creative templates in a user-friendly builder that provides visual control, offers customization options, supports collaboration and makes campaign management accessible for every user. We enhanced t…
2024-05-24 — Refreshed template builders for Landing Page campaigns With this release we are presenting a significant update to the process of creating Landing Page campaigns - a refreshed code editor with the possibility to build dedicated configuration forms for templates that simplify their editing. The new update also introduces improvements to the templates li…
2024-05-22 — Improved audience reach estimation for Mobile Push communication With this latest update, the estimated audience reach for your Mobile Push communication will now be calculated based not only on Profile's consent but also on token availability. This ensures a more precise calculation of who will receive your push notifications, allowing for better campaign p…
2024-05-22 — Improved experience of configuring Email and SMS campaign content With this update we are introducing an improvement to our email and SMS campaign configuration process. Users no longer need to select a sending account for each new campaign manually. By default, the account set as the default in account settings will be pre-selected.
2024-05-22 — Enhanced Web Push and Mobile Push template preview capabilities We are excited to announce the latest enhancement to our platform: the ability to preview each Web Push and Mobile Push template element individually . This new feature allows users to preview each field of their templates in the context of a specific customer, providing a more precise and tailored…
2024-05-16 — Email content builder in Automation To improve the user experience, we introduced the email builder directly into Automation. From now on, you can select templates from the template library, but also create new content directly in the Send Email node.
2024-05-15 — Enhanced workflow logic Workflow automation becomes even more powerful! All thanks to enhanced workflow logic. With it, you will be able to manage the transition logic of your profiles in workflows even more precisely, as well as build even more efficient data synchronization workflows. No matter how complex your Automati…
2024-05-15 — Jinjava code snippets for Visual Studio Code We're excited to introduce a new tool designed specifically for users who utilize Visual Studio Code to develop Synersie campaigns. Code snippets serve as templates, simplifying the insertion of repetitive code structures like loops or conditional statements. By leveraging these snippets, your…
2024-05-14 — Function exclude already bought products excludes all products Bug related to accidental exclusion of all products using function Exclude Already Bought Products. The problem occurred on all recommendation campaign types, but only when function "exclude purchased items" in the elastic mode was enabled, then it was possible that products purchased ear…
2024-05-14 — Lack of possibility to roll out the score boostings in the Ranking section Fix related to lack of the possibility to roll out the boosting settings in the Search configuration.
2024-05-14 — Index names not visible in the select and summary sections of AI Search AB tests Fix related to the situation when Index names were not visible in the select and summary sections of AI Search AB tests.
2024-05-14 — Remove unnecessary validation for target building step in Prediction templates Fixe related to unnecessary validation for target building step in Prediction templates prohibiting entering the next steps of the Predcition template.
2024-05-14 — Personalized Slot Order and Item Slot section refinements Dynamically order recommendation slots based on the averaged personalized score for each slot. This option is available for personalized recommendations. In addition to that change, we completely reorganized the way you can manage the slots' order, item order within slots, or sorting method. In…
2024-05-14 — Issue with updating communication templates in nodes Some users may have experienced an issue updating communication templates in nodes through the Insights. The issue has been resolved.
2024-05-13 — Improved code preview of templates in Communication module Within our latest release, we improved the experience of previewing the code of your communication templates. You can you can dive deep into every template snippet (for example HTML, JS or JSON) with ease and copy it for a quick check, all without leaving the preview window. Spend less time searchi…
2024-05-13 — Retrieve suggestions listing using Items listing endpoint Now it is also possible to retrieve suggestions listing using Items listing endpoint. You can use it for getting the most popular queries instead of employing slower queries/top stats endpoint.
2024-05-10 — Improved handling of system push consent We've improved how we handle system push consent. Earlier it was retrieved and sent only with application.started event. Now, it's retrieved and sent also in registerForPush() method, which is used for checking the status of push notifications marketing consent. This applies from Android ve…
2024-05-09 — Extending the mechanism of expiring FCM tokens Previously, device tokens were expired when the event push.notRegistered or webpush.notRegistered occurred. We have extended this mechanism to also include the events push.invalidRegistrationId and webpush.invalidRegistrationId. This change may affect deliverability as we reduce the number of activ…
2024-05-08 — Google Ads. Remove contacts from customer list The collection of Google Ads integrations has expanded with a new method. The latest update lets you remove contacts from your Google Ads customer list. Say "goodbye" to manual updates and "hello" to smoother targeting. Upgrade now for enhanced precision in reaching your audienc…
2024-05-07 — Instant testing for Mobile Push & Web Push campaigns Build your communication even more efficiently! With the new functionality of simple testing for Mobile Push & Web Push communication you can easily try your campaigns out before fully launching them, ensuring you can fine-tune your messaging and optimize your campaigns for maximum impact. Watc…
2024-05-07 — Integration with new email provider - Infobip We are pleased to announce the integration of a new email provider, Infobip, in our latest release. This integration provides improved messaging capabilities, greater reliability, and extended reach for our users.
2024-04-30 — Huawei integration - configuration in platform Added the ability for users to configure Huawei integration directly in Apps&Services.
2024-04-30 — Campaign push events excluded from sending in batches We have released new versions for both Android (5.17.0) and iOS (4.17.0). This update focuses on separating all push events from batching. Now, all push events generated by the SDK will immediately flush the queue, ensuring that all pending events are sent. Additionally, we've introduced a para…
2024-04-30 — Apple's Privacy Manifest - iOS SDK Since May 1, 2024, Apple has a requirement to include a Privacy Manifest. We have released a new version, iOS 4.17.0, in which the Privacy Manifest is embedded in the SDK. From this new version onwards, it will be generated automatically. For older versions, we have prepared instructions in the doc…
2024-04-26 — Improved validation in Automation (II stage) We are excited to announce the latest update to our Automation module, featuring significantly improved validation capabilities within specific nodes. With this enhancement, users can now expect even more accurate and reliable validation results, ensuring robust data integrity and quality. The node…
2024-04-24 — get promotion - profile & workspace endpoint alignment Aligning API methods for getting promotions for profile & workspace scope
2024-04-23 — Missing differentiators in multisegment segments Fixed an issue where in segmentation v2 differentiators between tabs (multisegments) were missing thus making harder to differentiate multi segments.
2024-04-23 — Improving loading times for catalogs Improved loading times of content for catalogs with over 5 Million of records.
2024-04-23 — Adding markings to objects with dynamic keys Universal lists implemented in analytics now have markings allowing to differentiate analyses with objects which use dynamic keys by saying if object created is static or dynamic.
2024-04-23 — Searching for phrases with "%" characters Global search now allows you to search for phrases with "%" characters.
2024-04-23 — Profile metrics "30 days" as fixed value in date range Fixed an issue where "30 days" was a fixed value for profile metrics. Currently it is possible to change date range properly.
2024-04-23 — Handling numeric values in aggregates Fixed an issue where values in aggregates were returned sometimes as strings sometimes as numbers. Currently all values are returned as strings - if needed the type can be changed using expressions.
2024-04-22 — Selecting profiles for preview in aggregates Fixed an issue where while user list selected for aggregate preview was sometimes overwritten by default suggestions.
2024-04-22 — Handling "updated" and "created" in events with timezone context Handling timezones on lists have been fixed. "Created at" and "Updated at" events parameters are now properly handled in timezones context.
2024-04-18 — Automatic change status for one-off and recurring workflows We're here to help your business become successful by automating and streamlining the things that you don't want to do. With this feature, your workflows that are launched by the Scheduled Run triggers which are completed will be moved to the Stopped status automatically. Workflows will get…
2024-04-18 — Refreshed configuration form in Generate Event node We have refreshed the node Generate Event configuration view. From now on, event action can be selected from the list. The user can also create a new event directly in the node. In addition, from now on, it is possible to save a node with a body that does not meet JSON requirements before rendering…
2024-04-18 — Upgrading all code areas in Automation Improving user experience is key for us. That's why we upgraded to code areas for enhanced readability and syntax highlighting. Now writing JSON and Jinjava in Automation is even more seamless! Changes affect following the nodes: Synerise nodes Generate Event Outgoing Integration Slack Send cha…
2024-04-18 — Issue with validation in Send Email node Some users may have experienced an issue with running new workflow due to unexpected validation issue in Send Email node. The issue has been resolved.
2024-04-18 — Search by id in analytics module Global Search allows to search for all analytics using ID across the name.
2024-04-17 — Information about update date in communication templates libraries Within this release, we added an information about the communication templates last update date. This information is available in the "Updated" column in templates libraries for the following campaign types: Emails, SMS, Mobile Push, Web Push, Dynamic Content & In-apps.
2024-04-15 — Exporting campaign statistics Say hello to the "Get statistics" node, designed to simplify your data export process. Use this node to effortlessly export statistics for specific campaigns or those sent within a specific time range. Streamline your campaign insights like never before. Happy analyzing!
2024-04-10 — Documents available in Global Search module Now global search allows you to search for documents.
2024-04-09 — Improved explanation of API key type We've added a UX improvement, in which we provided clearer explanations differentiating between profile and workspace API keys.
2024-04-09 — Issue with adding an image in advanced drag&drop builder Some users may have experienced an issue with adding an image in advanced drag&drop builder in email templates. The issue has been resolved.
2024-04-09 — Handling spaces in data values for reports Handling spaces in strings in report module - characters are now displayed properly without changing spaces to "%"
2024-04-09 — Dynamic keys on dashboards sync issue Fixed an issue where status of dynamic keys was not properly synchronised with dashboards. Now for new dashboards, dynamic keys will be synchronized correctly (on/off) while changes to analytics are made.
2024-04-08 — Problem with returning suggestion list Solved problem with lack of returning suggestion list.
2024-04-01 — Implementing universal lists in analytics module We are excited to announce a significant update to our Universal Lists feature, aimed at enhancing user experience and navigation efficiency. This update introduces several changes that improve how users interact with lists, including better state management, navigation, and usability improvements.…
2024-03-29 — Propensity Given Channel - New Prediction Template Creation of a new template within the prediction module for predicting customer behavior across various channels (e.g. mail, mobile, web etc.), featuring an intuitive, step-by-step configuration process.
2024-03-29 — Magento plugin v.3.0.0 We've released a new Magento plugin v3.0.0 . The single-store version was marked as deprecated. We've conducted restructuring of our code, optimizing it for efficiency, readability, and maintainability, and added a series of tests to enhance the stability and reliability of the plugin.
2024-03-29 — Enhance in-app message capping mechanism Improved mechanism for checking capping in in-app messages. The number of views no longer resets when the account's UUID changes. Change is available from version Android SDK 5.16.0 and iOS SDK 4.16.0
2024-03-29 — Recommendations Model Launch Readiness Checker New feature that checks initial conditions for launching predictive models, ensuring that minimum requirements are met before enabling model launch options. This includes displaying warnings when suggested requirements are not fulfilled, thereby enhancing model performance and accuracy. The feature…
2024-03-28 — Global search in Synerise platform We are excited to announce the release of the global search! You can now search across every module of the platform right from the main view. No more switching between modules to find what you need - everything is conveniently accessible through the search bar. With the global search, simply enter…
2024-03-27 — Offline Propensity - New Prediction Template Adding new prediction template allowing to find customers who will likely to buy offline.
2024-03-25 — Simplify managing and overriding dates on Dashboards Dashboards let you conveniently showcase your analyses in one centralized location. However, with the amount of data presented and the date filters applied to each analysis, it can become complex to analyze. To simplify this process, we are introducing a new option in dashboards that allows you to…
2024-03-21 — Improvements in start / end times management in scheduler component We are bringing improvements to scheduler used in communication & promotion allowing easier selection of activity start and end times.
2024-03-21 — Optional configuration sections for communication module Users no longer need to declare skipping configuration before launching the campaign in the following sections: UTM & URL parameters, Additional parameters, Test. Starting now, optional sections are skipped by default for new campaigns, streamlining the campaign launch process. This improvement…
2024-03-21 — Get Analytics Report node in Automation We're excited to introduce a new feature in our Automation toolkit: the Get Analytics Report node. From now on, you can seamlessly export the results of your analytics reports with just a few clicks. Combining the power of Synerise Analytics with smooth data exchange has never been easier.
2024-03-20 — Cloning logs copy link issue Fixed issue where it was not possible to copy link to logs for copied entity.
2024-03-20 — Handling recommendations response for Documents Provided improvements in handling particular types of recommedations with context filters via Documents.
2024-03-19 — Promotion schedule timezone interference Fixed an issue with promotion schedule setup where promotion end time interfered with timezone.
2024-03-19 — Cannot upload graphics for promotion Fixed an issue where it was impossible to upload images for promotion graphics.
2024-03-19 — Improved management of Communications created by Automation With Insights, users can now access aggregated information about Communication generated by Automation workflows, empowering them with valuable data and seamless navigation directly from Insights to specific Communications.
2024-03-19 — Simplified template updates in Automation with Insights In response to user feedback and a commitment to enhancing user experience, we're thrilled to introduce feature designed to streamline template updates within active Automation workflows. With the introduction of "Insights" feature in Automation, users can now effortlessly update thei…
2024-03-18 — Issue with context preview in Mobile Push and Web Push campaigns Some users may have experienced an issue with using context preview during creating Mobile Push or Web Push templates. From now on, users can use this feature and preview the template for any customer from the CRM.
2024-03-18 — Handling campaign cloning errors Fixed issue with handling cloning campaigns linked with user roles.
2024-03-18 — Dashboard crashing while editing segmentation Properly handling errors while changing name in segmentation on existing dashboard.
2024-03-15 — Campaign dashboard synchronisation Fixed an issue where conditions for campaign dashboard were not automatically synchronised.
2024-03-15 — Promotion not assigned for client Fixed an issue where for some clients promotions were not displaying properly after reaching total rotation of activated promotions.
2024-03-13 — Add bulk campaign deletion to Recommendation listings Now, it is possible to delete a few recommendation campaigns at once. No more hassle with repetitive actions.
2024-03-13 — Expressions filtering in dropdown menu Properly showing expressions (according to type) on dropdown expressions list in segmentation.
2024-03-12 — Infocards on right-hand column on Profile detail Introduced infocards on Profile detail right-hand column allowing to see details of objects like aggregates/expressions/segments and run actions based on them.
2024-03-12 — Actions on inputs interfering with input sizes Fixed an issue where actions (like removing values) on inputs interfering with input sizes in Segmentation module
2024-03-12 — Cannot copy segment by ID Fixed an issue where you couldn't copy segment ID.
2024-03-12 — Automatic input size adaptation Inputs adapt their length automatically based on provided text.
2024-03-11 — Improvement of the authentication section for mobile applications We're excited to announce some recent updates to the authentication section for our mobile applications. These changes enable toggling specific authentication methods on/off and introduce several UX improvements, making the process more user-friendly. It is worth to mention that "IAM for a…
2024-03-11 — Missing error messages handling while cloning campaigns Added proper error message handling while cloning campaings.
2024-03-11 — Add campaign folders to Recommendation listings Now it is possible to create folders with Recommendation campaigns. No more mess in your Recommendation campaigns.
2024-03-08 — Issue duplicating aggregates Fixed an issue where duplicating aggregate resulted only in changing the aggregate name.
2024-03-07 — Condition disappeared after changing value in dynamic key Fixed an issue where condition disappeared after changing value in dynamic key.
2024-03-07 — Modal confirming changes event when no changes made Handled prompt for "preview" which was inaccurately displaying even when there were no changes provided in segment configuration.
2024-03-07 — Empty attributes in segmentation Fixed issue where name of attribute was not properly displayed while entering existing segmentation.
2024-03-07 — Global Control Group - support for In-App campaigns We have just released an improvement to our Global Control Group feature for communication channels. From now on, you can use this feature for launching In-App campaigns. This lets you take your marketing efforts to the next level and provides a solid foundation for accurate measurement of campaign…
2024-03-07 — New Android SDK version (5.15.0) New version 5.15.0 is here! We've added Global Control Group support for in-app messages. From now on, you can use this feature in in-app messaging communication. This lets you take your marketing efforts to the next level and provides a solid foundation for accurate measurement of campaign eff…
2024-03-07 — New iOS SDK version (4.15.0) New version 4.15.0 is here! We've added Global Control Group support for in-app messages. From now on, you can use this feature in in-app messaging communication. This lets you take your marketing efforts to the next level and provides a solid foundation for accurate measurement of campaign eff…
2024-03-07 — Erroneous Time Optimizer Exclusions Critical fix related to errorneus Time Optimizer exclusions leading to incorrectly splitting them into various weekdays.
2024-03-06 — Refreshed template builders for Mobile Push campaigns We're excited to share with you the latest enhancement to our platform - a refreshed template builders for Mobile Push campaigns with easily accessible templates library, consistent across all campaign modules, aiming to streamline the process of creating Mobile campaigns. Use visual builder (f…
2024-03-06 — Context Preview for Mobile Push campaigns We are proud to introduce the Context Preview feature for Mobile Push campaigns. This empowers you to visualize Jinjava elements embedded inside your template within the context of the specific customer. Witness how your changes will reflect in the final campaign without the need for live implement…
2024-03-06 — Automation cloning settings issue Fixed an issue where cloned automation didn't have properly synced configuration with Settings.
2024-03-06 — Innapropriate key in parameters selection dropdown Fixed an issue where "deleted event" instead "choose parameter" in parameters selection dropdown.
2024-03-06 — Handling action buttons in template preview for Web Push campaigns We're excited to announce the latest update to our Web Push template builder: the addition of action buttons to the template preview. Now, you can include action buttons into your notification template and witness the changes instantly within the template preview while editing. This eliminates…
2024-03-05 — Unnecessary validation in filters on profiles list Fixed an issue with redundant validation while recalculating filters (segment) on profiles list.
2024-03-05 — Introducing Attribute Search in Search Suggestions Say goodbye to searching for a needle in a haystack! With this update, we've integrated attribute search into the Suggestion configuration, making it easier than ever to find exactly what you're looking for.
2024-03-05 — Refined Category Filter Customization We've improved the user experience by refining how you select item category levels for recommendation filters. Now, it is more straightforward to choose whether to include the entire category tree, only the initial subcategories, or exclude the final ones. Additionally, we've introduced dyn…
2024-02-28 — New HTTP methods in Outgoing Integrations We have expanded the list of available methods in Outgoing Integration. The current list of methods is now consistent with the configuration available in Custom Webhook.
2024-02-28 — Issue with mapping Connections during Automation workflow cloning Some users may have experienced an issue with mapping Connections during Automation workflow cloning. From now on, user can select Connection available for specific integration type.
2024-02-27 — Deduplication mechanism in Incoming Integrations We're excited to introduce the latest enhancement to our Incoming Integration functionality: deduplication! Now, when receiving incoming request, duplicate messages can be identified and filtered out, ensuring that you only handle unique data in workflows.
2024-02-27 — Empty conditions in analytical query builder Fixed issue where condition name was not visible when editing or previewing previously saved segmentation in analytics module or audience builder.
2024-02-23 — Remembering settings of Live Preview for Dynamic Content campaigns Using Live Preview for Dynamic Content campaigns has become even easier. With our latest release, the system smartly remembers your settings from the last usage so that you do not have to fill them in manually over and over. Enjoy the creative process of building spectacular website content!
2024-02-22 — Parentheses in condition management and improved navigation in Segmentation Interpreting the relationship between multiple conditions in your segmentations can be a challenging task. To make this process effortless for you, we have introduced a new feature in our latest update. Say goodbye to confusion and ambiguity surrounding conditions, as we now provide a preview of co…
2024-02-22 — Erroneous Suggestion Attribute Deletion We've fixed a critical issue where deleting one attribute resulted in all suggestions attributes disconnecting from the item catalog, rendering the configuration unsavable.
2024-02-21 — Case Sensitivity Control for Facet Values We've introduced the caseSensitiveFacetValues parameter to our search API, allowing users to specify if facet values should be treated as case-sensitive. By default, facet values are case-insensitive (caseSensitiveFacetValues=false), enhancing search flexibility.
2024-02-21 — Enhanced mobile push delivery by implementing system-level consent for push notifications System consent now influences push notification sending, improving deliverability, open, and click rates.
2024-02-20 — Refreshed template builder for SMS campaigns In this release, we are excited to introduce a refreshed template builder for SMS campaigns. Our goal is to streamline the process of creating SMS campaigns by providing an easily accessible templates library that remains consistent across all campaign modules.
2024-02-20 — Implementing refreshed date range picker Bringing improved date range picker to the platform and improving handling timezones in analytical modules. Especially improving user experience for those users who work on multiple timezone environements.
2024-02-20 — Anglo-American data formatting Introducing Anglo-American data format alongside Continental European. This update brings support for the Anglo-American date,time and number formats, ensuring that our platform meets the diverse needs of our international community. Whether you prefer the Anglo-American format with commas as thous…
2024-02-13 — Unification of Outgoing Integration and Custom Webhook configuration From now on, configuration of Outgoing Integration and Custom Webhook allows you to define custom response event and webhook name. This enhancement, allows you to take even more effective care of the cleanliness of your data and makes it easier to build a report of your actions.
2024-02-13 — Attribute Distinction Restored in Suggestions Configuration We've addressed an issue where attributes were not properly distinguished in the Suggestions configuration. With this fix, selected attributes will now display correctly.
2024-02-12 — Reverse ETL integration with Snowflake Enabling seamless data retrieval from Snowflake directly into our platform. Effortlessly fetch and integrate data from your Snowflake database into our platform, streamlining your data management process.
2024-02-12 — Improved Automation workflow canvas We are thrilled to introduce an enhanced workflow view, designed to elevate your user experience when creating new workflows. In this update, we focused on making it easier to start building a workflow, by adding a quick access to all triggers.
2024-02-12 — Issue with selection Outgoing Integration Some users may have experienced an issue with selection Outgoing Integration from the nodes list. This issue has been resolved.
2024-02-06 — Google Ads integrations. Passing the required consent for using Customer Match in EEA In order to adhere to the EU user consent policy, Google Ads introduces two distinct types of required consent - one for sending user data to Google for advertising purposes and second for Ads personalization. The changes will impact clients who send customers data to Google Ads via "Google Ad…
2024-02-05 — Action buttons for Web Push campaigns We're pleased to announce a latest update to our Web Push notifications - the addition of action buttons. Now you can engage your users more effectively and increase the impact of your messages with the benefits of including direct call to actions (CTA) in your notification to increase the like…
2024-02-05 — Issue with enabling Global Control Group in Send SMS node Some users may have experienced an issue with with enabling Global Control Group in Send SMS node. This issue has been resolved.
2024-02-05 — Quick actions for communication modules We're excited to introduce an improved experience in campaign management! With this update, users can now access quick actions (such as pausing or launching the campaign, cloning to another workspace, duplicating and many others) directly from the campaign view. These new opportunities are adde…
2024-01-30 — Default Filters Preview Now, it is possible to preview default filters conditions directly from Recommendations Creator without having to look up into AI Engine configuration.
2024-01-25 — UX Changes in the Search ABX Test Summary We have introduced two changes in the Search ABX Test Summary enhancing UX. We now outline explicitly Base Variant and allow to copy underlying Index ID.
2024-01-23 — Unified parameters of campaign events In this update, we updated the parameters saved in some of email, web push, mobile push, and SMS campaign events. The parameters are now more consistent among events and campaign types, allowing you to use them in analytics and improve campaign monitoring. Check the documentation to learn which par…
2024-01-19 — Added identities section to customer profile We have added Identities section to customer profile, in which you can view all the UUIDs and Firebase registration IDs (if applicable) of the customer.
2024-01-17 — Template preview improvement for basic drag&drop builder We have optimized the template preview process within the basic drag-and-drop builder across the following communication modules: In-app, Emails, and Dynamic Content. This enhancement allows users to seamlessly view template previews within the specific profile context and verify template appearanc…
2024-01-16 — Reverse ETL. BigQuery We are thrilled to announce the latest addition to our growing list of features - the integration with Google BigQuery! Our team has been hard at work to bring you a powerful Reverse ETL integration, enabling seamless data retrieval from Google BigQuery directly into our platform. Effortlessly fetc…
2024-01-04 — Fixing date range handling on dashboards Fixing date range handling on dashboards. While using date range filter the data is being calculated properly according to date which was selected.
2024-01-04 — Query suggestion origin This feature involves providing feedback within search responses that indicates both the original query entered by the user and the actual term used by the search engine to return results. The option is available in the Search API as usedSuggestion parameter.
2023-12-20 — Outlined Recommendation Slots We've improved the user experience with our new feature, 'Outlined Recommendation Slots'. This update adds outlines around the slots where recommended products are displayed, making it clear for users to see from which slot each product is being recommended.
2023-12-20 — Duplicate Recommendation Slots We've added a new configuration option, 'Duplicate Recommendation Slots'. This feature allows users to quickly duplicate the settings of an existing recommendation slot, including filters, boosting, sorting, and other parameters. It's designed to speed up the process of configuring…
2023-12-18 — Communication templates library upgrade We're excited to announce the most recent improvements to our communication templates library, featuring direct links to templates and an enhanced templates search. Elevate your template creation process by searching for templates using their name or ID, without the need to navigate through fol…
2023-12-14 — Integration with new SMS provider - Vonage We are pleased to announce the integration of a new SMS service provider, Vonage, in our latest release. This integration provides improved messaging capabilities, greater reliability, and extended reach for our users.
2023-12-14 — Improvements in handling Birthdate attribute Improved handling of birthdate attributes in analytics, making it independent from timezones.
2023-12-07 — Global Control Group - support for Dynamic Content campaigns Ho, ho, ho! We have just released an improvement to our latest feature - Global Control Group for communication channels. From now on, you can use this feature for launching dynamic content campaigns. This lets you take your marketing efforts to the next level and provides a solid foundation for ac…
2023-12-07 — Filters Preview in Items Section "Introducing 'Filters Preview in Items Section' – a new feature that enables users to preview filter settings and conditions directly in the Items Section.
2023-11-30 — Global control group for communication channels We are excited to introduce a Global Control Group feature that will streamline the process of launching your marketing campaigns. This functionality lets you easily define a group of customers who will be automatically excluded from receiving messages.
2023-11-30 — Approval service for communication templates - refreshed layout In our latest release, we've updated the approval service for communication templates. The refreshed layout aligns seamlessly with the rest of the platform and aims to enhance your user experience by providing a more intuitive and efficient process for approving marketing campaigns.
2023-11-29 — Change in recommendations behavior when analytics context cannot be retrieved New option added for static filters, allowing to steer the filter behaviors in case of the missing context from the analytics. Now you can enforce failing slot generation by selecting the Fail slot when the context is missing from the Ignore filters dropdown list.
2023-11-27 — New predefined templates for In-app campaigns We've added new templates to our predefined templates library for In-app campaigns. Now, you can enjoy interactive sliders in the "Walkthrough" template, more customization options for "Fullscreen" template, and the ability to offer contextual product recommendations in the…
2023-11-20 — Simplified creation of Custom Predictions Creating custom predictions is easier than ever before. We added simple creator for custom predictions allowing to create them in few straight forward steps. Along with this feature we allowed also in the scratch mode to decide which events should be taken into account while training instead of con…
2023-11-17 — Drag & drop builder for In-app campaigns We are excited to introduce a drag&drop builder crafted specifically for In-app campaigns! This user-friendly tool empowers you to effortlessly build creative templates, providing visual control and customization options. Create tailor-made content boosted with AI for your unique goals and get…
2023-11-15 — Predefined drag & drop templates for Dynamic Content campaigns We're excited to announce a significant enhancement to our platform with the introduction of predefined templates for Dynamic Content campaigns editable in our drag & drop builder. These templates simplify the process of creating captivating and personalized campaigns, eliminating the need…
2023-11-07 — Drag & drop builder for Dynamic Content campaigns We are delighted to present a drag & drop builder for Dynamic Content campaigns. You may now build creative templates in a user-friendly builder that provides visual control, offers customization options, supports collaboration and makes campaign management accessible for every user.
2023-11-07 — Context Preview for Web Push campaigns We are proud to introduce the Context Preview feature for Web Push campaigns. This empowers you to visualize Jinjava elements embedded inside your template within the context of the specific customer. Witness how your changes will reflect in the final campaign without the need for live implementati…
2023-11-02 — Collecting events when voucher is assigned or redeemed Collecting events related to assigning (voucherCode.assigned) and redeeming (voucherCode.redeemed) vouchers.
2023-10-30 — New default overview dashboard for Custom Predictions Refreshed and aligned overview now is also available for Custom Prediction. You can check metrics like lift and gain or create segment of interest right away.
2023-10-30 — Adding multiple data entries at once to Recommendation filters The feature adds the possibility to paste multiple data entries to the recommendation filters directly in the interface. It aims to speed up and facilitate processes like entering many itemIDs, categories, brands or any other item attribute at once.
2023-10-26 — Reminder about saving changes before exiting campaign templates Within this release we improved the experience during editing campaign templates. Now, when you try to exit a template, the pop-up confirmation will only appear if you have unsaved changes in your template. If you haven't made any changes, you won't be bothered by the confirmation. No need…
2023-10-24 — Improved statistics engine for recommendations and search Our enhanced statistics engine for Recommendations and Search addresses several key limitations that have been impacting usability. By calculating statistics according to local time zones, reducing delays in large workspaces, and improving overall performance, this enhancement will benefit search a…
2023-10-19 — Refreshed Web Push editor Today, we are thrilled to unveil the latest update to our Web Push template builder, which streamlines the way you create notifications to your audience. Our latest release brings a refreshed layout, aligning it seamlessly with the rest of the platform, and improving the template preview for variou…
2023-10-12 — Cloning Automation workflows between workspaces We're thrilled to introduce a new feature that will make your workflow management even more efficient! You can clone Automation workflows between workspaces with just a few clicks. This means you can quickly replicate successful workflows across multiple projects, saving time and effort.
2023-10-12 — Cloning campaigns and campaign templates between workspaces We constantly strive to improve your experience with our platform. With our latest enhancement you can effortlessly clone campaigns and campaign templates to other workspaces, including all dependencies and nested items, maintaining data consistency across multiple workspaces.
2023-10-11 — Trigger event's context in in-app content Parameters of events triggering in-app messages provide valuable context for your message content. Within our latest update, you can now refer to these parameters in your messages to make them more relevant to your users. For instance, you can show in-app messages featuring products similar to the…
2023-10-04 — Create Reports directly from Metrics view Users can now create reports directly from Metrics view - with simple click on the dot menu in the top right-hand corner of the metric detail view.
2023-10-04 — Ability to clone analytics directly from detailed analytic view Users can now clone analytics between workspaces directly from any metric they are currently working on - instead of having to do so from the list view. Dashboards are currently not available to use with this feature and we will be adding it in the near future.
2023-10-04 — Introducing Connections mechanism in data processing nodes and Outgoing Integration node We know how important the data you have is. What's important to you is also important to Synerise. That's why we introduced the Connections mechanism known from native integrations to nodes related to file uploads and downloads and also in Outgoing Integrations. This mechanism lets you auth…
2023-10-02 — Add Items Context retrieved from Analytics to Recommendations We are excited to introduce a new feature that is set to redefine the way you create and deliver recommendations to your users. Say hello to "Item Context from Analytics" a powerful addition to our recommendation engine that opens up a world of possibilities for personalization and custom…
2023-10-02 — Add custom dashboards to Predictions We’re excited to introduce customizable dashboards in the Statistics Tab of the Prediction Module! Now, monitor your crucial KPIs with ease and precision. Craft and manage your dashboards, ensuring your predictive analytics are focused and impactful. Explore this new feature in Prediction module an…
2023-09-28 — Cloning Dashboards between Workspaces Users can now use Cloning Analytics between Workspaces feature with Analytical Dashboards.
2023-09-27 — Catalogs - display hidden AI Feed Catalogs Users are now able to view the AI Feed catalogs that are used in their Workspaces.
2023-09-27 — Highlighting for Query Rules that Influence Item Placement To improve transparency and user awareness, the AI Search now includes explicit information when a item is displayed as a result of a specific query rule. This change has been implemented in the API and can be accessed via the _promotedByRules field in the query response. This update is especially…
2023-09-26 — Possibility to edit histogram labels Users can now edit how the labels in histograms will be displayed - they are no longer tried to the metric name, and can be changed freely.
2023-09-14 — Predefined blocks library in drag&drop builder for email campaigns Choose from a variety of predefined HTML blocks tailored for different business scenarios in our basic drag&drop builder. Build your template in a simple drag&drop editor and enrich it with ready-made recommendation frames, editable with a user-friendly configuration form. Easily customize…
2023-09-14 — HTML blocks in drag&drop builder for email campaigns Create custom HTML blocks and build a library of reusable elements for multiple email campaigns. The feature allows you to design templates using a simple drag&drop builder, and easily incorporate advanced elements such as recommendation frames or custom headers and footers, all configurable th…
2023-09-06 — Issue with long values in IQL filters Fix related to inappropriate parsing of lists in IQL filters.
2023-09-06 — Ability to select types of promotions for personalised promotions campaigns Previously only promotion HANDBILL type promotion were eligable as candidates while generating personalised promotion sets. From now on you can choose also other types of promotions (GENERAL, MEMBERS_ONLY, COUPON) while defining personalised promotions setup.
2023-09-05 — Adding NOT IN operator to filters We added missing NOT IN operator in IQL. There is no longer need of creating troublesome and cost consuming walkarounds. This simplifies the Recommendation's UX.
2023-09-05 — Change the logic that links context.attributes with filterable attributes Decoupled the display of context.attributes from filterable attributes; they no longer rely on indexing for visibility. The frontend has been modified to showcase all available attributes for selection when setting context.attribute in filters, regardless of their filterability status. This alterat…
2023-08-31 — Show template name which was the origin of the prediction Added a feature to display the originating template name associated with each prediction, allowing users to easily identify the source of predictive outputs.
2023-08-28 — Simple Imports Wizard: Catalogs We're delighted to introduce a new enhancement: the Simple Imports Wizard has been implemented into the Catalogs submodule! Well known simple interface which allows you to import data in just few steps.
2023-08-28 — Time Optimizer modes are mixing up when adding more than one at the same time Fix related to problems with setting up multiple modes at once.
2023-08-28 — Unique names of Time Optimizer modes validation fix Fixed validation while adding Time optimizer modes with the same name.
2023-08-21 — Prediction templates Prediction templates are ready-made business prediction scenarios that can be easily adjusted to your preferences with the help of a user-friendly, step-by-step configuration form supported with useful hints integrated into the Synerise interface. Our list of covered business objectives includes: R…
2023-08-07 — Support for maximum number of modes in the Time optimizer configuration Extended support in the Time optimizer configuration to handle a maximum of 6 modes.
2023-08-01 — Improved Apps & Services Experience the refreshed layout and new improvements of Apps & Services module! Create multiple connections for any provider and use them in your future campaigns. The introduced change is transparent for existing integrations, they are supported in your campaigns as before.
2023-08-01 — Refreshed Email & SMS accounts settings Experience refreshed layout of Email & SMS accounts settings! Creating new accounts is now easier than ever, and all your existing accounts continue to be fully supported and configurable.
2023-07-31 — Simple Imports Wizard: Vouchers We are thrilled to announce that the Simple Imports Wizard is now available in the Vouchers submodule. From now on, you can import Vouchers quick and easy with a simple few-step wizard. Try it out now and experience the simplicity firsthand!
2023-07-31 — Simple Imports Wizard: Promotions No one needs to be explained how flexible and useful the Promotions feature in Synerise is. From now on, it's even easier to feed Synerise with new promotions thanks to Simple Imports Wizard. It's quick, easy and available for everyone directly from Promotions list.
2023-07-31 — Dynamic attachments in emails The new feature that will enhance your email communication with customers! You can attach dedicated files to your email communication with customers. This means you can easily share important documents or media files without cluttering up the email body.
2023-07-31 — Defining multiple attributes as item links Add option allowing to select multiple item attributes as items links (necessary to add Synerise's UTM). This is will simplify handling of multilanguage workspace based on the single item feed.
2023-07-27 — Context preview for drag&drop builders in email campaigns We constantly strive to make your experience on our platform better and more straightforward. In our latest release, we introduced a major improvement to our email campaigns module: the Context Preview functionality for drag&drop builders. This feature is designed to help you preview email temp…
2023-07-27 — Simple mobile authentication methods Simple authentication is an approach to authenticate customers once they provide their email address or custom ID. Unlike other authentication standards, it does not involve intercommunication between your application’s backend and Synerise’s backend. Currently available for iOS and Android, Flutte…
2023-07-20 — Enhanced Personalized Model for Few or Zero Shot Recommendations Our new and improved personalized recommendation model is designed to excel even in scenarios with few or no past interactions for specific customers. By combining historical customer preferences with the latest trends, the model can adjust current best-sellers to better match individual preference…
2023-07-17 — New template builder in email campaigns Creating email content becomes even easier with the new template builder. With this improvement, you can effortlessly create templates using simple configuration forms, streamlining the process of launching campaigns. In addition, you can access predefined templates that can be easily customized wi…
2023-07-17 — Library of predefined templates for email campaigns We enhanced our email solution with a range of predefined dynamic and simple templates designed for popular business scenarios. In the dynamic templates, you will find frequently used email scenarios such as abandoned cart, personalized and contextual product recommendations. Each of these template…
2023-07-06 — Inventory-Adaptive Suggestions in AI Search Engine Our AI search engine's suggestions mechanism has been updated to incorporate product availability. Indexed product suggestions will align with stock availability settings, while non-indexed catalog products will continue to generate all-encompassing suggestions. This update enhances the accurac…
2023-07-05 — Possibility to search through the sending accounts list We are constantly improving your experience of creating stunning email and SMS campaigns using our platform. In our latest update, we have introduced a new improvement to the campaign details configuration - the possibility to search the account list by account name. This enhancement allows you to…
2023-07-04 — Refreshed layout of Communication Limits With this release, we refreshed layout of communication limits settings in our platform. This update focuses on visual changes, aiming to enhance the consistency across all modules within our platform and is transparent for the existing configuration.
2023-07-04 — Issue with validation in Audience node Some users may have experienced an issue with validation in Audience node in the Automation module. This issue has been resolved.
2023-07-04 — Issue with saving configuration of Merge Paths node Some users may have experienced an issue with saving configuration of Merge Paths node in the Automation module. This issue has been resolved.
2023-07-03 — Casting data to array in Output Data node With this new capability, users can now easily transform data into array format when utilizing the Output Data node. By specifying the desired data type, you can conveniently convert your output data to an array structure, making it more accessible for further analysis or processing.
2023-06-27 — Issue with authorization to BigQuery Some of our users may have experienced an issue with connection to Google BigQuery in our native integration. This issue has been resolved.
2023-06-26 — Automatic change of status for finished workflows with the Audience trigger We're here to help your business become successful by automating and streamlining the things that you don't want to do. With this improvement, your workflows that are launched by the Audience trigger which are completed will be moved to the Stopped status automatically. Workflows will get t…
2023-06-22 — Integration with new SMS provider - Twillio We are pleased to announce the integration of a new SMS service provider, Twilio, in our latest release. This integration provides improved messaging capabilities, greater reliability, and extended reach for our users.
2023-06-15 — Cloning recommendation campaigns across workspaces We're introducing a new feature that enables users to move recommendations campaigns, including all types, filters, and sections, between workspaces. This enhancement will be especially useful for multi-brand or multi-branch companies, allowing users to avoid repetitive work and streamline thei…
2023-06-12 — Get files from Azure Blob Storage You can easily access and retrieve data from your Azure Blob Storage directly within our platform. This means you can seamlessly integrate your data storage with our data processing tools, simplifying your workflow management and increasing productivity.
2023-06-12 — Get files from Amazon S3 With Amazon S3 integration, you can now seamlessly access and retrieve data from your Amazon S3 storage directly within our platform to process data in Automation.
2023-06-12 — Get files from Google Cloud Storage With Google Cloud Storage integration, you can now seamlessly access and retrieve data from Google Cloud Storage directly within our platform to process data in Automation.
2023-06-09 — Screen Views / Documents Redesign We are redesigning the Documents and Screen Views in Synerise, to allow for more flexibility and better user experience.
2023-06-09 — Integration with Google Ads - Create New Customer List We are happy to announce the latest update to our platform, which introduces an integration with Google Ads that enables creating a new list with customers. This integration empowers companies to effectively leverage customer data, create targeted ad campaigns and deliver personalized experiences t…
2023-06-05 — Simple imports wizard If you're familiar with Automation's capabilities in the area of data processing and imports, you'll love our latest feature. From now on, one-time imports of data such as Profiles, Transactions and Events can be initiated directly from the modules associated with those data. A simple w…
2023-06-05 — Migration of the existing import mechanism to Automation The previous solution responsible for data imports available from the Settings module has been disabled on 31.05.2023. After that date, the old imports will be successively automatically deactivated. We hope you have successfully transitioned your active data import processes to the Automation modu…
2023-06-02 — Add prediction name as a modelName parameter to custom, lookalike and propensity events. Addition of the prediction name as an attribute to propensity, lookalikes, custom predictions. So far, a similar name could be set in the score_name parameter for custom predictions. However, this required a decision by the client and entry of a value, which in itself was an undesirable additional…
2023-05-31 — Item Consistency and Feed Status We're introducing the integration of Item Consistency and Feed Import Health Check features into the AI engine configuration in the Core platform. This update centralizes monitoring, enhances product data quality, and improves feed import visibility. Users will now have better decision-making c…
2023-05-31 — Turning off Typo Tolerance for Search Attributes Typo tolerance is currently a standard option for any good search engine however there are cases where there should be a possibility to turn it off. For example when clients want to search using SKU of an item typo tolerance will activate in the case that the item isn't found in the index. For…
2023-05-31 — Preview the trigger events conditions in running in-app campaigns We added an option allowing you to preview the conditions of trigger events in the launched in-app campaigns, which provides you with greater visibility and control over your campaigns.
2023-05-31 — Issue with scrolling the list of email & sms accounts in campaigns Some users may have experienced an issue with scrolling the list of email and sms accounts in campaign module during the configuration of a campaign. The issue has beed resolved.
2023-05-30 — Predefined webpush agreement templates We are pleased to announce the release of an exciting update to our web push agreement feature. With this latest release, we have introduced predefined templates for gathering web push agreements on your website. Additionally, we have implemented improved handling of default rejected agreements by…
2023-05-29 — Integration with Google Ads - Send offline conversion We are excited to announce the latest update to our platform, which includes an integration with Google Ads that enables you to send offline conversions to the platform. This integration allows companies to track and optimize online ad campaigns based on actual results, bridging the gap between onl…
2023-05-29 — Integration with Google Ads - Update Customer List We are thrilled to announce the latest update to our platform, which introduces seamless integration with Google Ads that enables adding customers to lists. This integration empowers companies to effectively leverage customer data, create targeted ad campaigns and deliver personalized experiences t…
2023-05-23 — Documents Improvements A new version of Documents is now live. It has a refreshed and streamlined User Interface, along with some new and exciting features, like Audience section in documents. For a more complete list of changes, please see the below "What's New" Section along with updated help articles.
2023-05-23 — Screen Views Improvements A new version of Screen Views is now live. It has a refreshed and streamlined User Interface, along with some new and exciting features, like using groups of Documents. For a more complete list of changes, please see the below "What's New" Section along with updated help articles.
2023-05-23 — Ability to add multiple predicted events to mode configuration for time optimizer. In order to further enhance the capabilities of the time optimizer mode configuration, we propose the implementation of a new feature that would enable the addition of the second and subsequent events as predicted events. This feature would serve to more accurately predict and account for the expre…
2023-05-19 — Error messages for live preview of dynamic content campaigns Testing dynamic content campaigns with live preview is now even easier in our latest update. During testing, you'll quickly identify the cause of template visibility issues, such as incorrect Jinjava code or missing CSS selectors.
2023-05-12 — Generating live preview of dynamic content campaigns with QR code With our latest update, you can now generate a QR code alongside your live preview link. This means you no longer have to manually type or copy long URLs on your mobile device to see the results of your effort. Scan the QR code, and instantly open the preview link hassle-free!
2023-05-11 — Google Cloud Pub/Sub integration We're thrilled to announce our latest update, designed to take your integration capabilities to the next level! Say hello to our brand-new integration with Google Cloud Pub/Sub, upgrading the way you connect and share information. Create advanced scenarios of data flows and use our new Automati…
2023-05-10 — Customised website data collection You can now track your website data to Synerise without the need of implementing OG tags! Simply implement our tracking code and define the website metadata (for example, IDs of products, categories, and so on) using our dedicated method. This method enables collecting these metadata from any indic…
2023-05-10 — Change the way the prediction scheduler works - fixed intervals A change in the operation of the scheduler to operate at regular intervals from the moment the first recalculation is launched. Thanks to this, we will not have to deal with the problem most often observed in predictions launched daily. So far, time intervals were counted from the completion of the…
2023-05-09 — Automation public API Public API for the Automation module is here! With the API, developers can access all of the core features of our Automation module, including status management and listing existing workflows. Check out our developers guide: https://developers.synerise.com/Automation/Automation.html#tag/Workflows
2023-05-09 — Issue with timezone validation in Scheduled Run node Some users may have experienced an issue with saving timezone configuration in Scheduled Run node in Automation. This issue has been resolved.
2023-05-09 — Preview a list of profiles who went through a workflow step With this new option, users can quickly review a list of all the profiles that passed through a specific workflow step, without the need to manually search and filter through individual profiles.
2023-04-25 — Possibility to group variables in the template builder Simplify your dynamic content and in-app templates setup with our new possibility of grouping variables. Organize your variables on the configuration forms for enhanced order and clarity. Effortlessly create variable groups that apply to specific template elements.
2023-04-20 — Issue with transformation logs Some users may have experienced an issue with displaying transformation logs in active Automation. This issue has been resolved.
2023-04-19 — Live preview of template on the website Testing dynamic content templates has become easier than ever with our latest feature: live preview directly on your site. This eliminates the need to run a full campaign just to see the result of your efforts. With our new template builder, you can now freely unleash your creativity and make any e…
2023-04-11 — Integration with Azure Blob Storage Effortlessly transfer your data files to the secure and scalable Azure Blob Storage with our new integration. Say goodbye to manual data transfers and enjoy a seamless and automated solution.
2023-04-11 — Integration with Amazon S3 Streamline your data management with our new integration that allows you to send data files directly to Amazon S3. With secure and reliable transfers, you can focus on growing your business while we handle your data exchange needs. Experience the ease and efficiency of automatic data transfer to S3…
2023-04-07 — Integration with Google Cloud Storage Simplify your data management process with our new integration that allows for easy transfer of data files to Google Cloud Storage. With Automation, you can set up the entire data exchange process in just a few steps
2023-04-07 — WhatsApp integration We enhanced the capabilities of our platform with a new integration that allows you to send template messages to your customers via WhatsApp! With a simple configuration of our new integration node in Automation, you can now easily communicate with your customers through this popular messaging plat…
2023-04-03 — Flutter SDK Flutter SDK enables smooth integration of Synerise modules, (indlucing tracking, push notications, in-app message or recommendations) into your Flutter application. The currently supported platforms are iOS and Android.
2023-03-31 — The Improved Model Handling and Prediction logs The Improved Model Handling and Prediction logs introduces several new features to enhance the prediction handling process and provide better visibility into the pipeline logs. These features include: Added a new "Prediction Logs" tab for each prediction, Provided a list of the 10 most re…
2023-03-30 — New template builder in dynamic content campaigns Building personalized web content becomes even easier with new template builder. You can build your templates with simple configuration forms that simplify the process of launching campaigns. You can also use predefined templates and easily customize them without coding skills.
2023-03-30 — Library of predefined templates for dynamic content campaigns Choose from a variety of predefined templates for common dynamic content campaign scenarios, such as abandoned shopping carts, product recommendation carousels, subscribe forms and scripts to tag your website. Adjust them to your needs only by filling the configuration form.
2023-03-29 — Added support for in-app campaigns in React Native SDK Added support for in-app campaigns for React Native SDK
2023-03-28 — Preview template without variables definitions in in-app template builder To simplify the debug process in the in-app template builder, we have added the possibility to preview the code of the template with rendered variables. This enables you to quickly check and copy the code of your template that is rendered directly in your mobile application without variable definit…
2023-03-28 — Unified Item Feed Management via Catalogs A seamless solution for managing and updating your items feeds almost in real-time. Enjoy increased AI efficiency, flexibility, and control over your item data (i.e. product) with support for updates, removals or add-ins (via API). 1. Flexible management of catalog elements used for AI Recommendati…
2023-03-27 — SFTP integration. Create directory on SFTP We'd like to announce new integration with SFTP that enables users to create directories on SFTP servers using our Automation module.
2023-03-23 — Distinct filter for section recommendations Adding distinct filter to section recommendations. This allows for recommended items variety conrol in section page recommendations
2023-03-22 — Attachments in Send email node in Automation Do you need to include additional content or an attachment with your email campaign? Sometimes the body of the email isn't enough and you need to add something more! Adding static attachments is already available in Synerise while sending an email campaign manually, but we have added this possi…
2023-03-20 — Refreshed markups configuration for CSV files We have refreshed the markups configuration for CSV files in nodes that allow upload and export of data. We've added also possible to set tab as a delimiter.
2023-03-13 — Google Sheets integration We are happy to announce the new Synerise integration with Google Sheets. This integration opens new opportunities for Synerise users in exporting their data. You can send any data collected in Synerise to Google Sheets, such as reports on number of collected events, results of campaigns, or any ot…
2023-03-09 — Template preview for different devices in in-app template builder To enhance in-app template builder possibilities, we added an option of template preview on different devices. You can now choose a device from the list to check how it displays the template.
2023-03-07 — New way to define category filter in recommendations Adding possibility to define how many categories to take from top of category tree when defining filters in recommendation campaigns.
2023-03-07 — Fields in additional parameters are autofilled while validation Some users may have experienced an issue with autofilled additional parameters in node configuration. This issue has been resolved.
2023-03-01 — Handling .gzip in data input nodes We've added support for gzip files in all data input nodes in Automation. Gzip is a popular compression algorithm used to reduce file size and speed up file transfer. By adding support for gzip, we aim to make it easier for you to work with compressed files and improve your overall user experie…
2023-02-28 — Segment as a condition in rules This feature update will add the possibility to define new rule conditions. The possibilitie is customer centric, allowing to add more personalization options to the AI Search Engine merchandising rules. The new option is defining a user segment as a rule condition. It will be now possible to use r…
2023-02-27 — BigQuery integration We are excited to announce the new Synerise integration with BigQuery, a cloud-based data warehousing solution. This integration opens new opportunities for Synerise users in exporting their data. You can send any data collected in Synerise to BigQuery, such as customer attribute updates, customer…
2023-02-23 — Improvements in profiles search logic We changed the default profile search logic to allow ablity to search by UUIDs which where assigned to customer in the past.
2023-02-21 — New iOS SDK version (4.10.1) New version 4.10.1 is here! We've added queueing of session refreshing mechanism which will prevent scanarios where events signInAnonymous and token refresh events were duplicated. Other topics includes issue that could have caused a crash in some cases in in-app cache operations when API retur…
2023-02-21 — New Android SDK version (4.11.0) New version 4.11.0 is here! We've added queueing of session refreshing mechanism which will prevent scanarios where events signInAnonymous and token refresh events were duplicated.
2023-02-20 — Inactive checkbox in SFTP and HTTPS nodes Some users may have experienced an issue with configuration option "No Byte Order Mark" and "Quoting style only if required" in nodes: SFTP - Get File, SFTP - Send File, HTTPS - Get File, HTTPS - Send File. This issue has been resolved.
2023-02-20 — Event parameter in reports fix In some rare cases, event parameters would not show on the selector in analytic reports - it is now fixed.
2023-02-16 — Template preview in SMS campaigns We have added an option to preview SMS template for the specific customer. This allows you to preview the SMS content for any customer, taking into consideration dynamic elements in the template, such as aggregates results, recommendation campaigns and so on.
2023-02-10 — New template builder in in-app campaigns Building personalized in-app messages becomes even easier with new the template builder. You'll be able to build your own templates and create simple configuration forms for them that allow editing template without coding expertise.
2023-02-10 — Library of predefined templates for in-app campaigns Choose from a variety of predefined templates for common in-app campaign scenarios, such as abandoned shopping carts, product recommendation carousels, price drops, and swiping mechanisms. Adjust them to your needs only by filling the configuration form.
2023-02-09 — Data preview in Local File node We have added a data preview option in Local File node. This feature allows you to validate your file before running the workflow. With this, you can ensure that all fields are present, that all required fields have entries, and that all columns are split correctly.
2023-02-08 — Real-time integration with catalogs Real-time updates regarding items in AI modules from catalogs will be ensured.
2023-02-08 — Incorrect report name when name is deleted We have fixed an issue, where incorrect name was being displayed in Reports when user removed the name completely.
2023-02-08 — 'IN' operator in catalogs Users now can use "IN" operator when defining filters in Catalogs.
2023-02-06 — Issue with "Completed within" option in nodes Some users may have experienced an issue with configuration and saving "Completed within" option in nodes. This issue has been resolved.
2023-02-03 — Automatic change status for finished Automations with Audience trigger We're here to help your business become successful by automating and streamlining the things that you don't want to do. With this feature, your workflows that are launched by the Audience triggers which are completed will be moved to the Stopped status automatically. Workflows will get the…
2023-02-01 — Issue with control group in Dynamic Content campaigns Some users may have experienced an issue with assigning customers to a control group in dynamic content campaigns, causing a lack of events about the customer being assigned to a control group on the customer's profile. This issue has been resolved.
2023-01-25 — Audit log - documents and Screen Views Documents and Screen View activity is now visible in Audit Log.
2023-01-25 — Cloning Analytics between Workspaces Users now can clone analytics between workspaces - including analytics that have nested analytics, relations to attributes, events etc. Please see knowledge link below for more information.
2023-01-23 — Promotion import through Automation We have enriched the node collection in the Automation module with Import Promotions. Using this node, you can easily import your promotions into Synerise. Combined with the possibility of data transformation, you can easily build an automatic data exchange scenario between your system and Synerise…
2023-01-23 — Advanced data transformation Sometimes, you need to reorganize data to make the most out of it. We understand this, which is why we've enhanced the data transformation capabilities in Automation. From now on, you can transform product feed (XML) and JSON files. But that's not all! We've added Jinja support in trans…
2023-01-22 — Issue with 'Completed Within' button in Analytics Some users reported issues withi "Completed within" button behaving unpredictably in some scenarios.
2023-01-20 — SendGrid integration Email is still one of the most widely used communication channels. That's why we'd like to provide you with even more integrations. We enhanced our integration collection about new email provider - SendGrid.
2023-01-20 — Issue with Email alert and SMS alert nodes Some users may have experienced an issue with configuring Email alert and SMS alert nodes, cased by application crash. The issue have been solved.
2023-01-19 — New currency in Dashboards Users can now select ARS - Argentine Peso as a currency in analytical dashboards.
2023-01-16 — Analytics Relations & Deletion A new solution allowing users to view if an analytic is being used within another analytic (including nested ones). Also - whenever user wants to delete a nested analytic, there will be a warning allowing user to review the potential impact of such action.
2023-01-13 — Random delay Not sure what delay to choose in your workflow? Now, you can use the Randomized option in the Delay node. The delay will be randomly selected from the given range for each passage through the workflow. This is really useful if you want to spread the transition to the next stage of your workflow ove…
2023-01-13 — Issue with connection to SFTP in SFTP Send File node Some users may have experienced issues with connecting to SFTP using combination of SSH key, login and password. These problems have been resolved.
2023-01-09 — Issue with editing conditions of the Event Filter node Some users may have experienced issue with editing conditions of the Event Filter node. This issue have been resolved.
2023-01-03 — Recommendation statistic improvements Changes will be made to the native recommendation statistics shown in the recommendation campaign statistics dashboard.
2022-12-29 — Incorrect data format in exports in Reports Some users reported issues with exports in Reports - in some cases, data was presented using scientific notation.
2022-12-14 — Prediction scheduler The scheduled training date comes to production with some UX improvements in the model settings section. (i.e. decrease of minimum calculation frequency from 5 to 1 day). It is an important improvement enabling significant new opportunities. It adds a desired option to start model calculation since…
2022-12-13 — Custom client’s domain in shortlinks Shortening links when sending SMS messages is a useful feature which lets you keep them from looking spammy or unprofessional. We enhanced it with the possibility of sending short links with your own subdomain, which is recognizable to customers. This lets you brand and personalize your links.
2022-12-02 — Analytics Relations & Deletion Whenever user wants to delete an analytic, there will be a warning allowing user to review the potential impact of such action - such as accidentally deleting an analytic that is required for multiple of other objects to work properly (like segments, expressions etc).
2022-12-01 — Issue with saving aggregates Some users were unable to save aggregates. Problem is now resolved.
2022-11-29 — Get weather information We enhanced our integration nodes collection with a new node - Get weather information. It allows you to get information about the current, past or future weather in certain locations such as the addresses of your customers or your points of sales. Thanks to this information, you may improve your c…
2022-11-24 — Problems with opening optimize time node for running automation Fix related to showing a blank optimize time node for running automation.
2022-11-18 — Explanatory hints in the model preview Explanatory hints make understanding the model metrics presented in the preview tab easier. They also create various further options for enhancing predictions with more explanatory tools.
2022-11-15 — Analytics - dropdown lists automatic refresh It is no longer necessary to refresh the webpage for all new items to be visible and selectable in the dropdown lists in analyses. For example, if you work on multiple analyses types in multiple tabs, a change in one tab will be instantly visible in another (with regards to its being visible and se…
2022-11-10 — Issue with uploading file in Local file node Some users may have experienced an issue with uploading file in Local file node and quotation mark selection. The issues have been solved.
2022-11-09 — Saving action limit in triggers Some users may have experienced an issue with saving Action limit in trigger nodes. The issue has been solved.
2022-11-09 — Remove profiles from Custom Audience in Facebook We enhanced our Facebook integrations collection with a new integration - remove profiles from Custom Audience.
2022-11-03 — Change the propensity models in order to allow training on the entire population This is a change related to the way the propensity models are trained, but having a significant impact on overall model speed and performance. It can provide improvements up to: 35% less time needed for predictions, 90 minutes less time per 1M predictions and 9% higher average model quality.
2022-10-31 — New exclusion consequence in rules Creating a new consequence in search rules. There will be a possibility to filter out items defined by expressions and aggregates.
2022-10-27 — Improved scheduler in Audience node We have expanded the schedule capabilities in the Audience node. From now on you can schedule individual workflow execution at a specific date and time.
2022-10-27 — Expression search do not find recently created expressions Fix issues where some clients may experience problem while searching for recently created expression while creating filters in analytics.
2022-10-27 — Formula metric slider In some browsers, the formula metric slider behaved incorrectly.
2022-10-26 — Issue with Profiles table layout for high resolution screens. We've fixed issue with Profiles table layout with high-resolution screen.
2022-10-25 — Issue with editing promotion name Fixed rare case where editing existing promotion name was creating new promotion
2022-10-24 — Wrong model quality metrics are presented The wrong quality metrics for the propensity model were presented.
2022-10-21 — Issue with data preview in duplicated transformation Some users may have experienced a situation where the data preview was unavailable after duplicating the transformation diagram. The issue has been resolved.
2022-10-21 — Nodes positioning Some users may have experienced a situation where nodes were incorrectly positioned on the Data Transformation canvas. The issue has been solved.
2022-10-20 — Improved validation in Automation and Communication modules We improved the validation mechanism in the audience configuration in the Automation and Communication modules. Changes include: Preventing users from saving conditions with an unspecified value of an event parameter or attribute. Preventing users from saving incomplete conditions. Blocking the pos…
2022-10-20 — Wrong message while the model is switching off Changed the message label while the model was switching off.
2022-10-19 — Error when deleting primary preview attributes Fixed error when deleting or editing primary preview attributes of recommendations campaigns.
2022-10-19 — New batch voucher import error handling We've changes voucher batch import logic - today if in single batch we find any duplicate we will still process all voucher codes which are unique instead of rejected the whole import.
2022-10-19 — Issue with downloading large voucher pools We've have increased performance when downloading large voucher pools
2022-10-18 — ACL/Catalogs - import csv Users were unable to import csv despite correct permissions.
2022-10-18 — ACL/Catalogs - csv download fix Users were unable to download CSV despite correct permissions set.
2022-10-18 — Enhanced authorization capabilities in Get file nodes (SFTP) We have expanded the authorization capabilities in nodes that allow downloading and uploading data to an external server via SFTP protocol.
2022-10-18 — Wrong label while no modes selected warning appears The wrong label while no modes selected warning appeared. Replaced by the correct one - “No mode selected”.
2022-10-18 — Icon overlaps filter input in IQL builder Issue with icon overlapping filter input in IQL builder has been fixed.
2022-10-17 — Model preview for Propensity and Lookalikes A new preview tab for the propensity and lookalikes prediction types. Its entire concept and design were prepared to show an estimated prediction performance together with direct call-to-action capabilities. On the predefined preview dashboards, you will see predicted not only KPIs but also additio…
2022-10-17 — Deleting draft campaigns from campaign list Fixed issue related to deleting campaigns in draft status from campaing list view
2022-10-17 — Validation for scheduled email campaigns We've fixed validation for email campaigns which prevents scheduling campaigns after 10 days period from creation date.
2022-10-17 — Increased file limit in HTTPS Get file node In order to cover large files imports we've inceased limit in HTTPs Get file node to 5 GB
2022-10-14 — Handling .json files in Automation We've enhanced Automation abilities, with a possibility to import and process data from JSON file (.json).
2022-10-13 — Data Transformation. Column with dynamic values New operation in Data Transformation. Possibility to fill any column in data with dynamic values such a UUID or current date.
2022-10-03 — In-app messages Mobile channel is extremely important in communication with your customers. That's why we'd like to introduce a new feature that allows you to run personalized communication directly in your mobile app. Using in app messages, you can run various layouts in your mobile app to promote a new p…
2022-09-30 — Issue with message editor in SMS campaign Fixed rare case when message test was duplicated in SMS message editor.
2022-09-29 — Search engine issues in automation module Fixed issue with search functionality in automation module.
2022-09-28 — Attribution analytics discontinuation Due to the platform optimization, we will discontinue Attribution analytics functionality effective September 30th, 2022. The change does not require any user action.
2022-09-27 — Issue with hiding expired promotions Fixed possbility to change status to hidden for expired promotion
2022-09-27 — Unable to change phone number from profile card Fixed rare issue when it was not possible to edit profile's phone number
2022-09-26 — New prediction view appears once opening Predictions module Fix related to the situation when the new prediction view appears once opening the Predictions module, while expecting list of the predictions.
2022-09-26 — Import vouchers using Automation and Data Transformation Business process automation is a key element of well-planned work. We know it well, so we've extended Automation with the possibility of importing vouchers to a specific voucher pool. With the dedicated node, it's a simple and easy process. No matter if you'd like to make a single impor…
2022-09-26 — WooCommerce plugin Boost integration process with WooCommerce platform. Run plugin to automatically collect data including online events tracking, customer data & consents, transactions, item catalogs and more).
2022-09-22 — Integration with Google Analytics. Send event. At Synerise, we focus on making integrations with external tools easier. It is the reason we are constantly working on the new integration possibilities in the Automation module. This time, we are proud to present the integration node that allows you to send any data you collect in Synerise in the…
2022-09-22 — Expression list in custom prediction creator Fixed rare case when there was a problem with selecting expression while creating custom prediction.
2022-09-15 — Issue with saving advanced search settings Fixed issues with saving and editing advanced ranking setting
2022-09-12 — Events - multiple confirmations A bug was fixed, when multiple requests were send on event deletion.
2022-09-12 — Ability to search by campaign id in recommendations search We've added ability to search by campaign id on campaign list.
2022-09-07 — Randomizing predicted time In order to avoid prediction concentration around the middle of an hour (By default the Time optimizer predicts the customer activity time in hour-long slots), we have added some time randomization. For example, in the case of customers for whom the model predicted 6PM-7PM as the most likely activi…
2022-09-07 — Issue with defining sections of dynamic content campaigns Some users may have experienced a situation where both sections - display settings and schedule - opened at the same time. The issue has beed resolved.
2022-09-06 — Issues with displaying feed list in AI Engine configuration Fixed issue where not all feeds where displayed in the AI Engine Configuration
2022-09-05 — Possibility to define custom event parameters in Communication and Automation modules From now on, you have a possibility to add custom event parameters to events generated automatically from communication (email, mobile, SMS, and web push) sent manually and through the Automation module. The scope of events to which you can add these custom parameters include viewing/opening the me…
2022-09-05 — Forward information about journeyId and diagramId to communication events From now, communication events connected with email, SMS, mobile and web push sent from Automation will be enriched with two parameters - diagramId and journeyId. Thanks to this, you'll able to create more accurate reports in Synerise Analytics.
2022-09-05 — Event context in templates Some users may have experienced an issue using event context in communication templates. The issue has been solved.
2022-08-17 — Issue with saving Outgoing Integration configuration in active workflows Some users may have experienced an issue with saving Outgoing Integration configuration. The issue has been solved.
2022-08-16 — Send dynamic messages to Microsoft Teams channels Use this integration to send dynamic messages with alerts and notifications to Microsoft Teams channels. It allows you to implement a wide variety of business scenarios thanks to the possibility of inserting to your messages such elements as analyses results, attributes, and many other information…
2022-08-16 — Send dynamic messages to Slack channels Use this integration to send dynamic messages with alerts and notifications to Slack channels. It allows you to implement a wide variety of business scenarios thanks to the possibility of inserting to your messages such elements as analyses results, attributes, and many other information stored in…
2022-08-11 — Issue with aggregates and expressions in segmentations. In rare occasions, users were not able to select aggregates and expressions in segmentations.
2022-08-10 — Create as Histogram in Metrics We have added 'create as histogram' button on Analytics Metrics view to streamline user experience and allow for quicker histogram creation.
2022-08-09 — Boost recommendation types with personalization Adds a possibility to enhance other recommendation types with personalization. After this improvement the score, and therefore the order of the items returned for other recommendation types can be influenced with the personalization score. In effect each person will have items returned adjusted to…
2022-08-09 — Count Distinct in Analytics and Aggregates Users are now able to calculate Count Distinct in Analytics - Metrics and Aggregates section in order to e.g. calculate CTR, OR and CTOR.
2022-08-08 — New function in expressions - To money We have added a new function in expressions called 'To money' - this function will make sure that the expression evaluates to a number format with two decimal places. Using this function is useful to mitigate floating-point errors than occur whenever real numbers are used in calculations in…
2022-08-08 — Issue with screen view editing In some cases, users were not able to successfully edit screen view name.
2022-08-05 — New SMS provider - smsbiz The Synerise users can make use of the new SMS gateway - smsbiz. You can find this integration in the App&Services section.
2022-08-05 — Loading activities list for certain profiles Fixed issue with loading activities for certain profiles.
2022-08-03 — Unable to change event name bugfix In rare occasions, users were not able to edit title of the event.
2022-08-03 — Issue with switching between campaign templates Some users may have experienced a situation where the preview of campaign template showed the previously edited template. The issue has been resolved.
2022-08-01 — Model stuck in queued for training status Fixed issue where recommendation models sometimes displayed queued for training status despite being ready
2022-08-01 — Send online transactions to Facebook We enhanced our Facebook integrations collection with a new integration - send online transactions to Facebook.
2022-07-29 — Issue with save button on permissions edit In some cases, save button was incorrectly displayed after changing permissions.
2022-07-28 — Issue with response attributes for attribute recommendations Fixed issue with response attributes for attribute recommendation type
2022-07-28 — Improved Data Transformation list Now, in order to edit existing transformation workflow you can click on it's name on the transformation workflows list.
2022-07-28 — Issue with segmentation v2 permissions Permissions were fixed for segmentations v2
2022-07-28 — Get product survey link from TrustMate TrustMate is a tool that enables building online brand image through management of reviews of your online shop or company. Use this integration to build workflows that will automatically pass information about purchased products. In return, TrustMate will give back the survey link which you can use…
2022-07-27 — Search ranking slider percentage displayed too low Fixed issue where the search ranking slider percentage appeared too low on the screen
2022-07-26 — Item context attribute setting missing in visual builder Fixed issue with missing item context attribute setting in visual builder in recommendation filters. Option was present in IQL query but not in visual builder.
2022-07-22 — Documents and Screen Views Scheduler improvements We have implemented some improvements in Documents and Screen Views scheduler - when you use the scheduler now, there will be default values checked for Start date and End date. Similarly, When you select the scheduled type of Start date, there will also be default values provided.
2022-07-22 — No context products in the recommendations preview Fixed issue with lack of context products to choose from in recommendation preview for some feeds
2022-07-22 — New functionalities in basic email builder Basic email template builder has some new functionalities. Now, you can better manage your mobile version of template using mobile design mode. Also, we've added new types of content and possibility to keep track of changes in templates. These are just some of the improvements available. Check…
2022-07-21 — Cross-sell recommendation inserts in campaign templates We added cross-sell recommendation inserts to inserts' library in campaign templates.
2022-07-19 — Refreshed Automation interface New Automation is a well-known mechanism for building workflows but is improved to elevate your experience. We kept the existing features, added new ones, and redesigned the visual layer of the nodes and workflow builder.
2022-07-19 — Issue with running new workflow in Automation. Some users may have experienced an issue with running new workflow in Automation module. The issue has been solved.
2022-07-18 — Transformation goal A transformation goal is a helpful tool to make data import easier. The transformation goal can help you meet all the conditions that are required for import of specific data, so you don't have to manually figure out what values and header names are needed. All you need to do is select the tran…
2022-07-14 — Occasional "Something went wrong" message when saving search settings Fixed issue with occasional "Something went wrong" message when saving search index settings
2022-07-12 — Model type filters do not work once the model limit is reached Enabling model filters, once the model limit is reached.
2022-07-08 — Change of nomenclature - Workspaces To avoid confusion between behavioral profiles profile and business profiles, from now on all users will work on workspaces instead of business profiles.
2022-07-07 — Send custom event to Facebook You can use the Send custom event node to transmit any event to Facebook. As a result, you’ll be able to create an analysis in Facebook or create a new Custom Audience based on those events.
2022-07-07 — Issue with choosing function in IQL query Fixed issue where it wasn't possible to choose function type in IQL query
2022-07-07 — Issue with timezones of silent hours Some users may have experienced a situation where the timezone of the campaign was different than the timezone of silent hours defined in it. The issue has been resolved.
2022-07-06 — CSV downloaded files date fix Fixed an issue, where in some cases, reports downloaded as CSV from dashboards, would incorrectly offset date by 1 day.
2022-06-29 — IQL query changes remain after canceling Fixed issue where after cancelling IQL query changes remained in setup
2022-06-28 — Metric boosting visible when not defined Fixed issue where boosting metric was visible even though not defined
2022-06-24 — Boosting improvements The result of this improvement will be twofold. The first part is adding the possibility to demote items using metrics. The second part is to allow the usage of aggregates and expressions in boosting.
2022-06-23 — Deprecation of v1 recommendation campaigns v1 recommendation campaigns are deprecated. If any v1 campaigns remain they should be migrated to v2.
2022-06-23 — Flexible exclusion rules This improvement introduces new possibilities to filter items in recommendation campaigns. Aggregates and expressions can be used to include or exclude items from the recommendation frame.
2022-06-22 — Main dashboard - channels issue Fixed channels not working in some cases on the main dashboards.
2022-06-22 — Possibility to choose more than one context item for item comparison recommendation type preview Fixed issue where there was a possibility to add more than one context item in item comparison recommendation type preview, which resulted in error.
2022-06-20 — Analytics Segmentations Improvements A new and improved view of Segmentations, to streamline the way we work with building segments. Updated creator, lists and charts will enhance the overall user experience.
2022-06-17 — Enabling propensity also for mobile-like events Enriching the lookalikes dataset by allowing to take into account also mobile-like events.
2022-06-14 — Issue with report table not showing column values Report tables were fixed to properly show column values.
2022-06-09 — Min and Max products validated too early Fixed issue where Min and Max products in recommendation campaign settings were validated too early.
2022-06-02 — Deleting attributes from filterable attributes In order to save resources and further optimize our performance we will now delete unused attributes from filterable attributes in the AI Engine Configuration. On a daily basis we will automatically check if filterable attributes fulfill the following conditions: - They are not used in recommendati…
2022-05-30 — Can't save title as filter in recommendation campaign Fixed issue where title attribute couldn't be saved as a filter in recommendation campaigns.
2022-05-30 — Attribute recommendation type not displaying images Fixed issue where attribute recommendation type preview didn't display images.
2022-05-30 — Time validation in Scheduled Run node Some users may have experienced an issue with configuration of Scheduled Run node caused by validation. The issue has been solved.
2022-05-27 — Confirmation required to run scripts in templates We have introduced a mechanism which requires a confirmation from users that they want to run scripts in template editors and campaigns.
2022-05-25 — Handling customer tags in Data Transformation Assigning tags to specific profiles is a simple and quick way to collect your customers into a segment. Now, using data transformation in the Automation module, you can import customers' data with tags.
2022-05-19 — Send offline transactions to Facebook This integration in the Automation module allows you to send offline transactions from Synerise directly to Facebook without the necessity of building the whole integration from scratch. Build Automation and integrate with Facebook with only a few clicks.
2022-05-18 — Error when changing recommendation type during setup Fixed error when changing recommendation type during setup. Please note that changing recommendation type during setup will result in erasing other settings for that campaign.
2022-05-18 — Access denied to recommendation creator for new user role Fixed issue where access to recommendation creator was denied for newly created user role.
2022-05-17 — Remove "track data points" option from automation nodes From now on, all activities connected with Automation are tracked by default. You don't have to enable tracking manually, the events related to moving between the steps in the workflow will be available in the Analytics module and on the activity list on a customer profile (they are subject to…
2022-05-16 — Item card height in preview dependent on image dimensions Item card height in preview is no longer dependent on image dimensions, they are now equal for every item.
2022-05-11 — Activating recommendation campaign impossible on Safari Fixed issue where activating recommendation campaign was impossible in the Safari web browser.
2022-05-10 — Metric date changed but changes not applied after saving Fixed a rare bug, where metric date would not update after saving.
2022-05-09 — Improved validation in Outgoing integrations User security is always our top priority that is why we are no longer supporting requests to http:// in our Outgoing Integrations, Get File and Send File nodes. This change was needed to make sure that you use HTTPS protocol in your URLs.
2022-05-05 — User can't publish new incoming integration Some users may have experienced an issue with saving new Incoming Integration. The issue has been solved.
2022-05-05 — Issues with editing advanced engine condiguration in personalised promotions We've fixed issues with editing value in advanced engine configuration.
2022-05-02 — Disappearance of the bar displaying analytics on the profile's card Fixed rare issue in profile's detail page where bar with aggregates and expressions disappered after scrolling through list of activities.
2022-05-02 — Screen view links on profile card Fixed links to Screen View campaign the profile is assigned to.
2022-04-28 — Adding only searched attributes to settings When setting up recommendation campaigns and searching for attributes to add only those attributes where added, overwriting already added attributes. Issue fixed.
2022-04-26 — Self configuration of the Time Optimizer Adding configuration options for the Time optimizer will enable to perform self configuration of the feature, including switching on/off and configuring modes.
2022-04-25 — Time optimizer - predictions for next N hours It will be allowed to predict also the best time for the next N hours (24, 48, 72 etc.) instead of just as it is now the next 7 days. Together with this change we plan also some serious code refactor, optimising the efficiency of the entire algorithm.
2022-04-21 — 0 as default position for item promotion in rules Changing default position from 0 to 1 in promoting items rule setting. Items cannot be promoted to 0 position.
2022-04-14 — Possibility to short url using Redlink We have extended the integration with Redlink by a new feature that allows you to shorten URL in your SMS communication using the Redlink's mechanism. You can turn on this feature directly from the Redlink integration configuration.
2022-04-13 — Handle inexistent items from catalog in Jijava There's no need to explain how powerful and capable Jinjava is, but there is one thing we would like to say: we have introduced the possibility to handle inexistent items when you refer to a catalog in the catalogitemv2 Jinjava tag. This change opens up the possibility to build even more busine…
2022-04-08 — Advanced ranking function always set in search engine configuration Fix issue where advanced scoring function was always set in the search engine configuration in advanced settings, ranking function.
2022-04-06 — Promoting item for category filter rules Fixed issue where item was always promoted in search results despite beign set for filter context.
2022-04-06 — Get file node splits into separate integrations The Get file node, which so far was responsible for data feeding of Data Transformation rules, has been split into separate integrations. Thanks to this, building sophisticated automation diagrams is easier and facilitates further development of integrations within individual categories. From now o…
2022-04-06 — HTTP integrations - Send file As the result of expanding the collection of integrations available in the Automation module, you can send the output data from the transformation to an external storage using the HTTP protocol.
2022-04-06 — SFTP integrations - Send file As the result of expanding the collection of integrations available in the Automation module, you can send the output data from the transformation to an external server using the SFTP protocol.
2022-04-06 — Adding multiple segments to single promotion Fixed the ability to add more than one segment to single promotion.
2022-04-05 — Column filter node Keeping data clean is a challenge. That's why we've introduced the Filter Columns node in Data Transformation. Using this node, you can quickly extract only the data that you want to keep. You just need to define a condition for the columns you'd like to keep or remove, and we'll do…
2022-04-02 — Recommendation models health dashboard Advanced dashboard presenting health and performance of recommendation models.
2022-03-30 — No promotion expiration event after promotion's expiration date Fixed rare issue with promotion expiration event generation.
2022-03-28 — Search engine A/B tests A possibility to set up an A/B test in the search engine directly in the search module. Users will automatically be assigned to different versions of the indices that are tested. Analytics will allow to compare the performance of the indices tested.
2022-03-23 — Get profiles data node One of the basic scenarios that you may deal with as part of data management is maintaining data consistency between multiple services. The Get profiles node allows you to get the data of a selected group of customers with their attributes from Synerise, transform to a desired format and send it to…
2022-03-22 — New incoming integration type You can create an incoming integration with required authentication. This means that you can better manage the security of your integrations. All you need to do is set the integration up the right way and use the simple JSON Web Token (JWT) as a part of the header in order to complete request.
2022-03-21 — Notification panel Want to stay up to date with all the updates to the Synerise platform? Be sure to check out our new notification panel now available in the platform, where you will always be able to see the latest features added to the platform and use cases with inspiring scenarios.
2022-03-21 — Negative numbers in metrics selector Fixed an issue, where in some cases it was not possible to select negative numbers in metrics.
2022-03-17 — Preview node configuration Now, you can preview how the node is configured in the published data transformation diagrams.
2022-03-16 — Can't set "Not matching" in default filters Fixed issue where it was impossible to set "Not matching" operator in default filters in the AI Engine Configuration
2022-03-15 — Self configuration of the Predictions Adding configuration options for the Predictions module will enable to perform self configuration of the module, including switching on/off lookalikes, propensities, custom predictions, deciding about events to be taken into account, time shift and more.
2022-03-08 — Problem with filtering events in Profiles Fixed an issue causing incorrect filtering of events in Profiles in some cases.
2022-03-07 — Possibility to edit scheduled communication We’ve all been there. You schedule a messaging campaign, only to find out just before it goes out that you’d like to make a quick change. With our latest feature, we give you that flexibility. We've added the possibility to edit your scheduled communications.
2022-02-26 — Data transformation release Data transformation is an extension in the Automation module that allows you to manage flow of your data between systems. You can now use all of the Automation features to automate whole process of data managing starting from getting data from external source, transforming it to the desired format…
2022-02-22 — Send test message directly from the communication lists We've added a possibility to send test emails and SMS directly from the communication lists. Thanks to this enhancement, testing your creations can be even more efficient and simple.
2022-02-22 — Lack of warning regarding max model limit exceed Fix related to adding a warning while the maximum model limit is reached.
2022-02-22 — Issues with creating new promotion We've fixed issues with creating new promotions with scheduled display time.
2022-02-21 — Catalogs - editing items It is now possible to edit records directly in catalogs, by clicking on the record and then clicking the edit button, or by using the drop down menu and selecting edit.
2022-02-21 — Last month only selects 28 days Fixed an issue with calendar behaving incorrectly in some cases.
2022-02-16 — Behavioral profiles as features (inputs) in the Predictions module Including customer behavioral profiles in the Predictions will allow to improve overall models quality and their responsiveness to customer interactions.
2022-02-15 — Custom Propensities in the Predictions module Propensity predictions allow you to predict propensity to buy products, brands, categories or any other kind of product attribute. Generated predictions can be easily used as segments to execute further marketing actions via Automation Studio or Analytics Hub. The same as in the case other types, a…
2022-02-10 — Availability attribute validation in recommendation filters We've changed validation of "availability" attribute to allow non-boolean values.
2022-02-10 — Doubling items in recommendation preview Fixed issue with doubling items in recommendations preview.
2022-02-07 — Validation improvement in Update Profile node. From now on, in the Update Profile node a user can't choose the same attribute more than one time. The validation will prevent saving the diagram with a contradictory condition in this node.
2022-02-04 — Recommendation scoring boosting Ability to promote and demote recommended items by attribute boosting rules.
2022-02-04 — Change trend name bug In rare cases, it was not possible to edit trend name.
2022-02-03 — Wrong elastic filter behavior with static filter present Fixed issue where occasionally elastic filter in recommendation campaigns didn't work properly when static filter was present.
2022-02-03 — Optimization in visual email editor We have upgraded the visual email creator (called "current creator" in the platform). The upgraded version has several improvements, including: faster design rendering; reduced output file size; simpler and cleaner HTML output; and wider email client compatibility, including reduced Gmail…
2022-02-02 — Character limit in denylist Expanded number of characters that can be used when defining phrase in denylist in the search enginge suggestions
2022-01-28 — Recommendation filters based on customer attributes Ability to include client attributes like gender, size or known preferences (eg. favourite category, brand) in recommendation filters to enhace recommendations performance
2022-01-28 — Histograms - select metric bug In some cases, users reported not being able to select a correct metric that should work in histograms.
2022-01-22 — AI Search Engine Scoring 2.0 This release is an upgrade to the AI Search Engine scoring algorithm(s). Some improvements will be "behind the scenes", others will be a configurable option. Among configurable options the following will be added: 1. Possibility to configure how many words from the user query MUST be incl…
2022-01-20 — Dynamic target link in web push communication In Synerise, we know how important personalization is. That's why we introduce a possibility to define target URLs in web push communication as dynamic, using Jinjava. Thanks to this, you'll be able, for example, to send web push communication with an abandoned basket and redirect your cust…
2022-01-17 — Section recommendations Ability to personalised entire website with blocks of personalised recommendations structured into sections (grouped by categories, brands or any other item attribute)
2022-01-10 — Lookalikes in the Predictions module Lookalikes are one of the predictions’ types available in the Predictions module, allowing to discover customers sharing the same preferences or any other qualities. Lookalikes let users build groups of similar customers from other segmentations (for example, from a segmentation of customers who co…
2022-01-03 — Automations triggered by customer data change Some users were unable to run workflows triggered by customers' data change. This has now been fixed and all worfklows which are launched by the change of a customer tag work smoothly.
2021-12-29 — Ignore limits option in Communication and Automation Some of your messages, such as transaction messages or those related to terms and conditions should be delivered to customers regardless of globally set communication limits. Ignore limits option allows you to send communication to customer event if customer reached communication limits. Option is…
2021-12-22 — Outgoing Integration - new publish flow Until now, before publishing the Outgoing Integration you needed to test dynamic values sent in the request body. To simplify the flow of publishing new integrations, the test with customer context is no longer required.
2021-12-20 — Quantiles in Analytics Users are now able to choose any quantile as one of the metrics in the Analytics - Metrics.
2021-12-11 — Default filters in recommendation campaigns Ability to define default filter that will be automatically included in all recommendation campaigns of given type.
2021-12-10 — Predictions - production release Fixes and improvements for AI Predictions necessary to move from Beta to Production version
2021-12-07 — Upload template from zip file - uploading time optimization. We have optimized uploading templates from zip file, so uploading file with images and HTML should be significantly faster.
2021-12-07 — Activities from the communication templates in Auditlog From now on, any changes to communication templates (including their removal) is tracked in Auditlog. Along with information who performed an action, you also get information when it happened.
2021-12-06 — Median in Analytics Users are now able to choose median as one of the metrics in the Analytics - Metrics section
2021-11-15 — Display grid lines in Dashboards Users are now able to toggle visibility of grid lines in all line and column charts in analytic dashboards.
2021-11-10 — Conditional approval based on location Require an approval for all log-in attempts from unknown devices outside the country chosen in the settings. This is perfect for preventing accounts from being hacked when devices which are used to log in are not physically located within the location defined in settings.
2021-11-09 — Event Settings improvements Improved view of the 'Event settings' to ensure clarity of what exactly these settings change and how this impacts rest of the platform. Updated documentation, validations and naming should make this process much more user-friendly. Additionally, users are now able to view all changes done…
2021-11-08 — Magento plugin Boost integration process with Magento 2.x platform. Run plugin to automatically collect data including online events tracking, customer data & consents, transactions, item catalogs and more).
2021-11-02 — Additional currency symbols in dashboards We have added additional currencies that may be selected when formatting data as currency in dashboards: AED, EGP, BHD, OMR, HUF, RUB, RON, UAH, SEK, CHF.
2021-11-02 — Analytics conditions not displayed correctly in read-only preview Some users were unable to view underlying metrics when viewing analytic conditions from another metric. This has now been fixed, and the correct screens are displayed in the correct order.
2021-10-29 — Spanish version of the platform Hemos agregado la versión en español de la plataforma Synerise. Ahora puede seleccionar el idioma español en la configuración de su cuenta.
2021-10-27 — Removed unnecessary popup when exiting analytics We have removed the pop-up with message 'Are you sure you want to leave without saving? All changes will be lost.' that occurred each time user entered any analytic and then exited even without making any changes.
2021-10-19 — "Use recommended date" is not working Some users were unable to schedule communication using AI recommended date. This has now been fixed.
2021-10-18 — Comma symbol in expressions Users are now able to use comma symbol in expressions
2021-10-18 — Predefined dashboards - moved to the end of the list To enhance user experience, Predefined dashboards have now been moved to the very end of the list, in a similar way that predefined metrics are displayed.
2021-10-18 — Silence Hours - skip messages option. The Silence Hours feature limits the hours when a customer can receive a message. In this release, we added option to skip massages which overlap Silence Hours.
2021-10-13 — Account confirmation via PIN IAM module now has a new feature: Account confirmation with PIN. During registration process, an email with PIN is sent via email. You can manage length of PIN and it's time to live.
2021-10-13 — No possibility to select more than 10 visible automation on the list. Some users may have experienced some difficulties with display more than 10 items on automation list. The source of the issue has been detected and removed - sorry for the inconvenience!
2021-10-12 — Incorrectly displayed value in Aggregate Some users reported incorrect aggregate values displayed in analytics, if these had leading zeroes.
2021-10-12 — Customer Properties - display edit screen We have added option to edit Customer properties in Params Manager under Data Management section. Users can now use the context menu on the right-hand side to display the edit pop-up screen
2021-10-12 — No hints in analytics Some users reported missing hints in analytics, in the segment definition conditions. It is now fixed and the list populates correctly.
2021-10-01 — Feature Store - offline features Feature store is a central base that enables management of the model agnostic features for inference and batch like ML applications. It allows also to automate feature engineering, manage feature versions, serve features to models and document features definitions. In the first iteration we will en…
2021-10-01 — Find template by name in Action Nodes. If you work so much on communication with your customers, sometimes the amount of your templates may be overwhelming. Searching by a template name is now available for all automation Action nodes. Now, you can quickly find the right template whenever you have a lot of them.
2021-09-28 — User can't add event to black list Some users may have experienced some difficulties with adding events to blacklist in event settings section. The source of the issue has been detected and removed - sorry for the inconvenience!
2021-09-21 — Additonal metric types for Top Item recommendation campaigns Additional types of metric types in Top Item recommendation campaigns, including more granular metric periods.
2021-09-15 — The plus icon added to denote a field which you can provide a dynamic value Inserts are variables that can be used in input fields as dynamic values. They can be used as a quick way to personalize your item descriptions. From now on, all inputs in which you can use dynamic values (jinja) are marked with "+" icon. Additionally, click on plus icon returns a list of…
2021-09-13 — One-off training option in model creator and settings It is now possible to run model one-off. This feature is very useful especially in case of having to test many variants of models, before deciding to go further with the ultimate one. Of course scheduled training is also available.
2021-09-13 — Add model deleting to context menu in Predictions No more mess on the models list. It is now possible to delete unnecessary models in the AI prediction module.
2021-09-13 — Enable to choose 5 or 2-points scale in Predictions It is now up to user’s discretion to decide whether algorithm has to divide scores into 2 (low, high) or 5 score labels (very low, low, medium, high, very high). Regardless of the option chosen, an assignment to specific score label is being done automatically and it is always visible as an attribu…
2021-09-13 — Add new statuses to the list of predictions In order to oversee your models easier, we implemented more informative model statuses. Since now you won’t have more doubts what’s going on with your models.
2021-09-07 — Add percentiles to prediction events In order to make easier to select right clients for desired campaign or automation journey, it is now possible to use also percentiles to do so. Percentiles are added automatically for single prediction event snr.prediction.score in the percentile attribute.
2021-09-07 — Synerise Certification Program Ability to follow certification paths and complete exams to become Certified Synerise User. Good luck!
2021-09-02 — Configurable resign link Some users may have experienced problem with defining custom redirect URL in resign links. We have fixed it, so you can define any custom URL for your resign link without any issues.
2021-08-20 — User editing in Settings. Some users may have experienced problem with editing users data in Settings. We have fixed it, so you can edit users data without any issues.
2021-08-12 — Managing slots in recommendation campaigns Ability to define different filters for each slots in recommendations campaigns
2021-08-11 — Google Analytics labels in mobile notifications If you frequently send mobile push notifications and use Google Analytics we have great news for you! We wanted to make things convenient for you, so we add labels to the mobile push campaigns (by default), so you can quickly preview their performance in your Google Analytics panel. We add 3 labels…
2021-08-09 — Search preview upgrade A new and improved view of the Search Engine preview. It is now possible to define preview attributes. Also previewing listings is now possible. A listing is a form of searching without a query, where the type of products shown can be narrowed down by filters, useful for brand or category pages as…
2021-07-29 — Ability to restrict access to schemas and objects by applying permission rules Ability to define access for individual users or user groups as well as scope of actions (execute, read, edit, delete) that user can perform while managing schemas and objects in Schema Builder
2021-07-23 — Managing slots in personalised promotions campaigns Ability to introduce merchandising rules by managing slots for personalised promotions campaigns.
2021-07-13 — CRM Improvements: handling none-unique email attributes Customer profiles are currently uniquely identified by email address. In our improvements, users will be able to mark email addresses as non unique fields. This will allow customer profiles to share the same email address in for example, the case of family accounts.
2021-07-13 — Client's recent searches The search engine will now keep record of user's search history. The user's search history can be now displayed to her or him to avoid redundant typing to find the same items. The user's history can be wiped completely, or specific entries can be deleted.
2021-07-13 — Recent interaction recommendation campaign Ability to recommend items based on client recent interactions
2021-07-09 — New types of aggregates From now on, you have the possibility to create aggregates that return the most popular (TOP) or the rarest occurrences (BOTTOM) of an event value in the context of a specific user. You no longer need to do it through reports! Use TOP while creating an aggregate and get to know the most often visit…
2021-06-25 — Validation for API key names Until now, the Synerise users could create any number of API keys with the same name. For greater convenience in the further usage of API keys, from now on, the users can use only unique names for each API key they create.
2021-06-24 — Issues with irrelevant password policy for users As a result of the issue, the default password policy displayed in the sign-in process for all business profiles in Synerise required 6 to 48 characters. From now on, the password policy will be displayed in accordance with the password policy configured for a business profile.
2021-06-22 — Issues with the login page Some users may have experienced some difficulties with reaching the login page as they received the 500 error. The source of the issue has been detected and removed - sorry for the inconvenience!
2021-06-18 — Issues with selecting the checkboxes Some users may have noticed issue while selecting checkboxes within a specific group with selectable items (for example, in the Permission matrix for API keys). The main group checkbox wasn’t selected when the items of the group were selected. This issue has been solved - sorry for the inconvenienc…
2021-06-09 — New recommendation type - Item comparison The range of the recommendation (v2) types has been enlarged with Item comparison. This recommendation type allows you to display products similar to the currently viewed product and on the top of that, it includes a comparison of attributes and parameters of these recommended products to the viewe…
2021-05-26 — Possibility to authorize as a business profile for several methods Recently, we have added authorization as a business profile in the following services: Schema Builder, Documents and Screen views. Check the list of the methods: https://developers.synerise.com/AssetManagement/AssetManagement.html#operation/generateContentDocumentGet. https://developers.synerise.co…
2021-05-26 — Issues with using the recommended date while scheduling messages Recently, while scheduling their messages, the Synerise users couldn’t use the Use recommended date button due to an issue which is already fixed - sorry for the inconvenience!
2021-05-25 — Issues with editing landing pages Recently, the Synerise users may have experienced the issues with editing their landing pages. The cause of the issue was removed - sorry for the inconvenience!
2021-05-25 — New option in the web push notification wizard The Synerise users have now the possibility to create web push notifications that remain active until a browser users closes it or dismisses it.
2021-05-24 — Issues with 2FA setup process initiation We have fixed an issue that some users encountered when trying to setup their 2FA authenticators that resulted in error.
2021-05-21 — Changes to the URL while changing the user's password To increase the security, the user’s email is no longer available in the URL during the process of internal password change.
2021-05-21 — Improvements to the two-factor authentication set-up MFA setup process has been refactored and is now available directly within MFA card in the Account Security section in Settings, instead of full-screen process.
2021-05-21 — User management improvements We have brought back user profile details view to User Management in the Settings module.
2021-05-17 — The request ID header added to webhooks From now, each outgoing webhook (send through the Automation module) includes the X-Uniq-Request-id header. This header contains unique request ID so the recipients of these requests can deduplicate them based on the request ID.
2021-05-14 — Issues with a validation for too short email addresses in user invitations We have extended the limits of characters for email addresses in user invitations. This solution is introduced to support any existing top level domain names and eliminate situations when users couldn’t be invited due to too short email address.
2021-05-14 — Supply the message.notSent event type with more information We have enriched the events that are generated when a message wasn’t sent (for example, the message.notSent, sms.notSent, and so on) with information about the causes it failed to be sent such as issues with rendering missing data for the dynamic parameters and issues with the provider’s integratio…
2021-05-12 — Phone validation improvements From now on, the maximum number of digits in the Phone number field in the Campaign module amounts to 15. This is a significant change for the customers who send text messages in region where the phone numbers are longer than 9 digits.
2021-05-12 — Change of the HTTP status code for email and password change requests In the case of unsuccessful authentication for email change request or password change will result in HTTP 403 instead of HTTP 400.
2021-05-10 — Issues with double scripts in the landing page Recently, it has been reported that external JS scripts were added twice to a landing page. We solved that issue - sorry for the inconvenience!
2021-05-10 — Extended search query within Tracking Codes Search query now looks through all fields of Tracking Codes making search easier for those of you who have a lot of them.
2021-05-07 — Issues with improper avatar size on the list of business profiles We have fixed behaviour where some users may have seen improper avatar sizes in profile listing in profile switcher.
2021-05-07 — Possibility to restrict email confirmation from authenticated accounts only We have implemented optional feature to set email confirmation restriction so that only same authenticated account is allowed to perform the operation.
2021-05-06 — New interface for API Keys settings section We are bringing updated API Keys section to the platform, for easier and more convenient use.
2021-05-04 — Buy one, get one [BOGO(F)] promotions From now on the users can set up a buy one, get one [BOGO(F)] promotions. This feature lets them execute the following business scenarios: 1) buy the n product, get k products for free; 2) buy the n product, get k products with percentage discount; 3) buy the n product, get k products with amount d…
2021-05-04 — Best time for campaign types - AI Time optimizer Optimizing communication time for different campaign types: mail, sms. web or mobile push. Enabling to send marketing message at the very best time, taking into account channel specificity
2021-04-28 — New SMS provider - Redlink The Synerise users can make use of the new SMS gateway - Redlink. You can find this integration in the App&Services section.
2021-04-26 — Issues with activating mobile push notifications (banners) Recently, the Synerise users might have experienced issues with activating mobile push notifications (the banner type). The cause of the issue has been removed and the users can launch this type of push notifications - sorry for the inconvenience!
2021-04-26 — Issues with the configuration of web push notifications Recently, the Synerise users weren’t able to configure the settings of web push notifications. The cause of the issue has been removed and the web push settings accessible to all users - sorry for the inconvenience!
2021-04-26 — Possibility to use the recommendation Jinjava tag in Automation From now on the Synerise users can use the Jinjava tag that adds the AI recommendations (v2). All they have to do is add the {% recommendations3 campaignId=identifierofrecommendations %} tag in the settings of the node. One of the benefits is the possibility to send the AI recommendations in all ch…
2021-04-23 — Fix deviceId check for SOFT unknown device Situation where some of your users may have received too many notifications about unknown authentication is now fixed.
2021-04-22 — Issues on password change for some users We have fixed situation where some of users may have received errors on password changed due to CSRF.
2021-04-20 — The list of inserts added to the webhook payload text field Since the release of the new Automation module, the users can make use of inserts in the webhook payload. To make it more convenient, we introduced a list of available inserts. Instead of typing the insert formula, it is only a few clicks away.
2021-04-19 — Possibility to select the diagram type for event consumption and API request usage The Reporting section in the Settings module allows you to monitor the consumption of events and API requests for your business profile. You can select there the type of diagram according to your preference.
2021-04-19 — Possibility to download report of event consumption and API request usage The Reporting section in the Settings module allows you to monitor the consumption of events and API requests for your business profile. You can download the report and additionally choose the format of the report.
2021-04-19 — Enhanced preview of AI recommendations From now on, you can define the item attributes which are visible in the preview of AI recommendations.
2021-04-19 — Post search setting changes to Audit Log Now when changes in the search settings are made, they are posted in the Audit Log
2021-04-14 — Issues with the preview of active dynamic content Recently, when the Synerise users wanted to get into details of their active dynamic content, they were redirected to the editing mode instead of the preview of dynamic content. This issue prevented them from checking the statistics of their dynamic content. The issue is already solved - sorry for…
2021-04-12 — Business Filter node We enriched the library of the nodes dedicated to the business workflows. Our latest addition, the Business filter node serves exactly the same purposes as the Business event trigger - it waits for the incoming requests. Business filter lets the Synerise users build workflows which progression depe…
2021-04-08 — Issues with incorrect sequences of events Recently, the events generated by the Automation module may have been presented on the listo of activity on the customer’s profile in an incorrect order. This fix eliminates this issue and these events will be shown according to the time of their occurrence. Sorry for the inconvenience!
2021-04-07 — Self-Service configuration for IAM for Applications We bring new options that allow self-service configuration of Identity and Access Management features for use in your applications, including password policy, template management, loyalty card assignment and oauth configuration.
2021-04-07 — Increased sign limit for URLs in mobile push wizard We have good news! We increased the character limit for the Deep linking and Open URL options in the drag & drop wizard for the mobile push notifications! From now on, users can paste links which are 500 characters long.
2021-04-07 — Issues with the action type sections in drag&drop wizard Recently, the Synerise users may have experienced some issues with the drag&drop wizard while creating a banner (mobile push). The issue concerned the Action type section, in some cases it didn’t roll and the visibility of the options was limited. It’s already solved - sorry for the inconvenien…
2021-04-07 — Issues with saving mobile push notifications Recently the Synerise users may have experienced issues with saving the walkthrough notification. The issue is already solved - sorry for the inconvenience.
2021-04-07 — Issues with selecting banner content Some Synerise users may have experienced issues with selecting a banner template for their mobile push notifications. The issue is already solved - sorry for the inconvenience!
2021-04-06 — Priority added to test SMS send through Tide We added a prioritization of test SMS to the SMS Tide integration. What does this mean for the Synerise users? Test SMS is marked as a message of high priority, so it is sent as first regardless of the queued messages at the provider’s.
2021-03-30 — New method for email change We have implemented Client.requestEmailChange method that enables you to initiate email change for customer no matter of authentication type. That method replaces previous methods for email change process.
2021-03-30 — Client.getScreeView method We have added Client.getScreenView method to our SDKs that enables you to fetch screen view from the backend and method automatically generated screen.content event with screen view metadata for you to utilise in any analytics around application usage.
2021-03-24 — Extended scope of personalization - refer to JSON values in catalogs We know how important content personalization is for the Synerise users that is why we constantly work on extending these possibilities. From now on, you can refer to the elements from catalogs in the Communication and Automation modules. Additionally, you can refer to data from catalogs in the JSO…
2021-03-24 — Issues with Jinjava in push messages Recently, Synerise users may have experienced issues with rendering of dynamic tags in push messages. The cause of the issue is already solved and users can prepare advanced personalization of their push messages again!
2021-03-23 — Suggestions validation option There now is an option to validate the query phrases before indexing them in the suggestions index. If you want the suggestions to be automatically verified before they are indexed you can toggle the "Verify suggestions" switch on - if any word from the searched phrase does not appear in…
2021-03-22 — User friendly service names in audit log We have added user friendly service names for easier navigation through Audit Log.
2021-03-19 — Business Profile Settings in top bar are navigating to user settings and not Profile We have fixed issue with Business Profile settings link in top right navigation that was leading to user settings instead of BP ones.
2021-03-19 — Date validation while scheduling messages You do’t need to worry that you select a past date while scheduling communication. From now on, the Synerise system will warn you if you about that!
2021-03-19 — The refresh button on the activity list in Profiles If you want to preview the latest events on the customer's profile in the Profiles module, you don't need to refresh the whole page. We added the Refresh button above the activity list, so you can use it whenever you want to see the most recent activity of a customer.
2021-03-19 — API Key selector in outgoing webhook and outgoing integrations We have improved the experience for the users who have access to API keys section - they can select API keys from the the dropdown list in Outgoing integration and Outgoing webhook in the Authorization section.
2021-03-17 — Issues with switching the message variants Some users may have experienced issues with the template variants of a message. The issue occurred when one of the template variants was large in comparison to the other. In such case, the variants were switched - the A variant took place of the B variant and the other way round. The issue is alrea…
2021-03-17 — Improved time of reloading changes in dynamic content We have good news for you! We have speeded up the process of publishing the modifications to your dynamic content. Before the changes, it took even several minutes for the dynamic content to display the modified material. From now on, these changes are visible almost immediately. A few seconds to r…
2021-03-16 — Fixed avatar display within audit log We have fixed an issue that may have caused avatars to be displayed incorrectly within Audit Log.
2021-03-09 — Possibility to send dynamic content campaigns for empty recipient groups Until now, the dynamic content campaigns couldn’t be sent when the audience of the campaign was equal to 0. This solution was sensible, however it prevented us from sending campaigns in situations when the audience number increased. From now on, the Synerise users can launch dynamic content campaig…
2021-03-08 — Autofocus on search on profile listing We have added search autofocus feature on Business Profile listing enabling you to type in profile name for search straight away when you visit that area.
2021-03-04 — Issue with determining the web push lifespan longer than 28h Recently, the Synerise users may experienced some issues while determining the lifespan of the web push notification in the Send Web push node in the Automation module. For the hour range, the users weren’t able to set the lifespan longer than 28. The issue is already solved - sorry for the inconve…
2021-03-04 — Issues with selecting dynamic comparison in aggregates Recently, the Synerise users may have experienced some issues while building analyses that used either aggregates or expressions as the values after the logical operator. Despite selecting these types of analyses, the placeholder remained empty. The issue is already solved - sorry for the inconveni…
2021-02-26 — Changes in passing Client ID in events sent by using client token authorization For events sent by using client token authorization, the information about client ID is deleted from these events. Validation if a customer belongs to a business profile is handled in a different way.
2021-02-24 — Issue with the names of expressions while selecting them in the metric formula Some users may have experienced some issues with selecting an expression in the metric formula. Instead of the name of the expressions, the interface displayed their UUID. The issue is already solved - sorry for inconvenience.
2021-02-22 — Unique attributes values filter in recommendation campaigns Ability to increase variety od recommendations by filtering using distinct values of selected attributes
2021-02-22 — Issues with AI Search Engine Recently, the Synerise users who make use of AI Search Engine may have experienced issues with the autocomplete in search box and the search results. The issue is already solved - sorry for inconvenience!
2021-02-19 — Visible audience configuration in active campaigns and automations. You can quickly get the preview of segmentation conditions in your campaigns and automations as well as go to the editing mode of the segmentations.
2021-02-18 — Catalogs Refactor We refactored the service responsible for the Catalogs feature. The works included migrating the service to a separate database and refactoring some parts of the code. As a result, the performance of this service increased by 500%. This is most visible at times when the service receives numerous im…
2021-02-16 — Issues with the Send event node Recently, some users experienced issues with the errors in the correct body inside the Send event node in the Automation module. It is already solved - sorry for the inconvenience!
2021-02-16 — Changes in Jinjava variables in Dynamic Content We have just brought some changes over the Jinjava variables. As a result, from now on, use client instead of customer in the variables in Dynamic Content, for example {{ client.email }}, {{ client.phone }}.
2021-02-16 — Issues with rendering a dash in Jinjava tags Recently the Synerise users experienced issues with the Jinjava tags that included a dash. From now on, the Jinjava tags that include this character (-) are properly rendered.
2021-02-16 — Optimized loading time of statistics in Campaigns and Dynamic content Statistics are crucial for monitoring and measuring the campaign performance and without doubt its instant display is necessary for that. We are pleased to inform you that we optimized the loading time of general Campaign statistics and the list in the Dynamic content section.
2021-02-16 — Campaigns created through Marketing calendar not visible in the calendar Recently, the Synerise users may have encountered some issues with the Marketing Calendar. Campaigns created through a marketing calendar weren’t visible in the calendar. This issue is already solved - sorry for the inconvenience!
2021-02-15 — No firebase registration after api-key change We have fixed situation where users firebase token haven't been synced after api-key change through changeClientApiKey method.
2021-02-11 — Relations in Schema Builder Schema Builder allows you to prepare schemas for working with different kinds of data. They define a layout for data. That layout instructs what kind of data can be saved to a record and also how it should be displayed by a GUI. As an improvement to the existing feature, we introduce relations whic…
2021-02-11 — Issues with the Merge paths node Recently, the Synerise users experienced issues in the Automation module with the Merge paths node. While saving the automation, users received a warning about missing connections for the Merge path node although the node was connected with other nodes. The issue is solved - sorry for the inconveni…
2021-02-11 — Choosing SMS accounts in the Send SMS node Until now, the Synerise users could only use the default account to send SMS campaigns through Automation. We wanted to give our users wider choice, so from now on, in the Send SMS node, the users can select a SMS account from which the campaign will be sent.
2021-01-27 — UTM parameters skipped in dynamic content campaign when they are undefined From now on, when you leave the UTM parameters section empty while creating a dynamic content campaign, these parameters won’t be added to your campaign.
2021-01-26 — Improvement for User Session We bring improvements in connection with user sessions that optimize the time of signing into the platform.
2021-01-20 — Recommendations v2 We are proud to announce the new version of AI Recommendation module. The recent update brings ability to define and train models based on multiple different items catalogues for each Business Profile, ability to work on different types of item feeds, self-service model training & configuration…
2021-01-20 — Issues with saving Sankey diagrams The Synerise users may have experienced some issues while creating Sankey diagrams. Users weren’t able to overwrite changes made to their diagrams. The issue is already solved - sorry for the inconvenience!
2021-01-19 — Schema Builder performance tests and optimization Performance tests of the Schema Builder service measured the potential throughput. After modifying the way of saving relations between records, read performance increased by about 20%. Write and update performance increased by up to 100%.
2021-01-18 — Issues with UTMs in Dynamic Content campaigns Recently some users may have experienced some issues with the UTM parameters in the dynamic content. Sorry for the inconvenience! Additionally, the UTM parameters are not added when the UTM parameters section is left unconfigured while preparing dynamic content campaign.
2021-01-15 — Managing goals in A/B automatic experiment allocation Ability to define flexible goals for automatic A/B test allocation
2021-01-15 — Step discount in promotions Ability to set up multible level of discount depending on number of usage of given promotions.
2021-01-14 — Increased limits of the number of characters in the event action names From now on, users can use up to 64 characters in the name of the action name while configuring the settings of the Outgoing webhook node in the Automation module.
2021-01-14 — Search Engine Configuration Wizard Simplified setup of AI Search Engine indices by introduction of step-by-step configuration wizard
2021-01-13 — Adding recommendation campaigns-related actions to Audit log
From now on all activities connected with creating, editing and removing recommendation campaigns are visible in the audit log, which is a place where all activities of users in a business profile are monitored and listed.
2021-01-13 — Searching items by ID From now on, the Synerise users can find the campaigns and journeys by typing their ID in the search box. This improvement concerns only the Campaigns and Automation modules.
2021-01-13 — Issues with adding tags on a customer's profile Recently, the Synerise users exerienced issues while adding a new tag on a customer's profile. The issue has already been solved - sorry for the inconvenience!
2021-01-13 — Inviting users and user role management available only for admins and managers Inviting users and role management capability is currently limited to Admin and Manager roles in order to tighten up configuration towards stricter security policies of our partners.
2021-01-13 — Issue with the Back button in Imports Some users who worked in the Import module experienced issues with the Back button. Clicking it resulted in displaying a tooltip only, the button itself didn’t invoke the action. The issue is already solved - sorry for the inconvenience.
2021-01-13 — Issue with turning off imports Recently, the Synerise users experienced issues with turning off the imports. After a warning pop-up, the toggle that turns on and off the import is greyed out. The issue is already solved - sorry for the inconvenience.
2021-01-12 — Validation of time in the Delay node When preparing a configuration for the Delay node in the Automation module, remember that you can set 60 days as the the maximum delay time. If you set a higher value than 60 days, you’ll be reminded about the restrictions while submitting the settings of the node.
2021-01-12 — Event name validation in the Send client event node When preparing a configuration for the Send client event node in the Automation module, remember to stick to the rules for event names - an even name can contain up to 32 characters and you can use characters defined in this regular expression: ^[a-zA-Z0-9\.\-_]+$. We also added a validation, so ea…
2021-01-12 — Sending SMS without consents From now on, the Synerise users can send SMS through the Automation module without the marketing agreement. You need to select this option in the settings of the Send SMS node.
2021-01-11 — Automated recommendation launch and model training From now on the users can all by themselves the possibility to configure and launch recommendation engine to be able to create a variety of recommendation campaigns. This new feature also allows users to monitor the status of the recommendation engine as well.
2020-12-16 — Issues with adding and deleting test lists of mails/phones in campaigns Recently, the users may have experienced issues while adding or removing email addresses or phone numbers in the Test section in email and SMS campaigns. The issue is already solved - sorry for the inconvenience!
2020-12-16 — Improved validation for Client Event Filter node We improved the validation communicates for the Client Event Filter node. From now on, if you want to save a journey with the incorrect Client Event Filter node configuration, you get information about what to do.
2020-12-16 — Batch delivery improvements We improved the batch delivery option in the email campaigns. You can find this option while selecting the audience for your email campaign. Now, you can select greater number of batches and additionally, you get information about the number of recipients in the batch.
2020-12-15 — Issues with the campaign template styles Recently some users may have experienced difficulties with styles in the email template wizard. The issue was detected in a few browsers and it has already been solved.
2020-12-09 — Email campaign preview in email code editor While creating email templates in the code editor, the users have the possibility to preview both static and dynamic values for a customer they select. An example of a dynamic parameter is {{client.firstname}}, in this case, the Jinjava attribute is replaced with the name of a selected customer in…
2020-12-08 — Reset password for user We have added option to reset users password in user management. It works only for managed users.
2020-12-08 — Access restrictions to show when user meets conditions Profile listing will now display differently when users meets access restrictions set in order not to confuse users around access restriction.
2020-12-08 — User able to access own account details without choosing profile first We have changed account details functionality so that user will be able to access own account details without choosing profile first.
2020-12-08 — Adding campaign-related actions to Audit log From now on all activities connected with creating, editing and removing campaigns are visible in the audit log, which is a place where all activities of users in a business profile are monitored and listed.
2020-12-08 — Single Sign-On through SAML based Identity Provider We are introducing Single Sign-On based on SAML protocol to enable authentication through Identity Providers like Azure Active Directory, Google Workspaces and many more.
2020-12-07 — UTM & URL parameter section added to the Send email node From now on, the Synerise users can define the UTM parameters for the email campaigns they send through the Automation module. This improvement tops out the work over the Send email node which from now on lets user go through a complete configuration of email campaign in the Automation module.
2020-12-07 — Issues with saving journeys that contain Send email node Recently, the users may have experienced issues while attempting to save the journey that contained the Send email node. Despite filling out the UTM & URL parameters section, the users were not able to save the journey. The issue is already solved - sorry for the inconvenience!
2020-12-07 — The possibility of selecting a timezone in the Audience node The Synerise users have now the possibility of selecting the timezone for scheduling the Audience node repetitions. All users need to do is create a journey in the Automation module, start the journey with the Audience trigger and select the repeatable option in the settings of the node.
2020-12-07 — Organizing journeys by assigning tags and adding descriptions to them in the Automation module Just like in the Campaign module, the Synerise users have the possibility of assigning tags to their journeys which in the near future will let the users use them to filter out the journeys. Additionally, they can also add short descriptions to their journeys to let their fellow users know what the…
2020-12-07 — Extended list of system system attributes that are not accepted for clients We have just extended the list of the unaccepted system attributes with the 'system' attribute. The attribute is not accepted for client operations as it is incorrectly passed and improperly handled within the system.
2020-11-26 — Extended User management Just to sort the organizational matters out, we want to bring an extended user management. First of all, the users will be bound to a particular business profile through managed domains and this in turn will allow users with admin permissions to delete and block, activate, deactivate users, reset p…
2020-11-26 — Possibility to reset users 2FA state Within the extended user management, we added an option that allows resetting the configuration of two factor authorization for the managed users only.
2020-11-26 — Changes in users' account deletion Thanks to the improvements within user management, there is a possibility to delete users’ account (it works only for the managed accounts) and revoke access to a business profile for guest users.
2020-11-26 — Feature change around user role updates We have introduced updated feature related to user role assignments.
2020-11-26 — Extend user list with info about managed users We have updated user listing to filter by managed and guest accounts.
2020-11-25 — Allow developer to take over walkthrough campaign data frame We are now allowing developers to take over walkthrough data frame to be handled by the app and not SDK.
2020-11-25 — Move root detection info to client.applicationStarted event We have removed device.rootDetected event and data about device being rooted is now part of client.applicationStarted event.
2020-11-25 — Method to control if backend time sync is required We have added setting to define if backend time sync if required or not for events to be time synced with the backend.
2020-11-25 — Kill customers session on HTTP 410 from the backend We have implemented mechanizm to logout customer on all devices on account deletion, so whenever you delete your customer all sessions will be logged out.
2020-11-25 — New delete account method We have implemented one consolidated account deletion methods that can be used no matter of authentication method used. This method passes account.delete event on profile, turns off consents for communication.
2020-11-19 — Removing firstname from emails Before, when users send emails to customers, the header „to:" always displayed the first name of the recipient of the message. From now on, instead of passing the dynamic value (first name), the „to:" header will display the email address of the recipient or the value enforced by the emai…
2020-11-17 — Promotions for entire category Promotions for an entire category allows you to prepare special offers with regard to all products that belong to a specific category.
2020-11-17 — Promotions for entire basket - excluding products Ability to exclude segments of products (eg Alcohol, Cigarretes) while calculating value threshold for basket promotions
2020-11-05 — Issues with displaying the metric list while creating a histogram Recently, the Synerise users may have experienced a peculiar issue that made it impossible to open a list of metrics while creating a histogram. We solved it already - sorry for the inconvenience!
2020-11-03 — Improvements on Synerise status website Synerise allows its users to check the status of the application on: https://status.synerise.com/ . Recently, we have introduced some changes with regard to the number of modules available on the website - New automation was replaced with two new sections named Automation Zones. Each section consis…
2020-11-02 — Issues with the variants in Dynamic content campaign Recently, the Synerise users may have observed variant swap in dynamic content campaign - in the place of the Variant A is Variant B and the other way round. We have detected the cause of the issue and it’s already solved - sorry for inconvenience!
2020-11-02 — Limits on the number of test message recipients We introduced a limit on the number of recipients to which users can send messages. The limits apply to test emails and test SMS - it allows to add up to 10 recipients for each type of a test message.
2020-11-02 — Content available and Mutable content options in Mobile campaign wizard We introduced two new options in a mobile campaign: mutable content and content availability. It’s dedicated for the users integrated with Firebase v1. Toggling the switch on adds a flag to the message which lets mobile apps process and display the content of the message.
2020-11-02 — Additional restriction options in the Campaign module We have extended the possibilities of limiting access to the Campaign module. From now on, users can define specific campaign types to be unaccessible or accessible under certain conditions. Until now, users could limit it to the whole Campaign module.
2020-11-02 — Issues with HTML and JS sections in the code editor Recently, the Synerise users experienced difficulties with code editors in Email and Dynamic content campaigns. They weren’t able to type anything in the HTML and JS sections. The issue is solved already - sorry for the inconvenience!
2020-11-02 — Possibility to define a goal for a dynamic content campaign From now on, the Synerise users can make use of the Goals in the Dynamic content campaigns! For the time being, it’s available only in the Insert object type of the campaign. Users can define whether they want to increase or decrease a particular customer activity and the AI engine comes in handy a…
2020-11-02 — Issues with adding emojis to email subjects Recently, the Synerise users weren’t able to add emojis to the subject of an email - the icon that makes it possible was unavailable. It’s back again and once again users can make email subjects more fun! Sorry for the inconvenience!
2020-11-02 — Issues with selecting a template wizard in Mobile campaigns Recently, the Synerise users may have experienced some issues while choosing a template wizard in the Mobile campaign. After users selected the visual builder, they were redirected to a blank page. The issue is already solved - sorry for the inconvenience!
2020-11-02 — Issues with duplicating dynamic content campaigns Recently, the Synerise users may have experienced difficulties with duplicating dynamic content campaigns. The issue is already solved - sorry for the inconvenience!
2020-11-02 — Possibility to change variant names in Campaigns We have good news for the users of the Campaign module! When users want to perform A/B tests, the versions of the messages have default name, namely: Variant A, Variant B, and so on. The news is that users can change these default names, and they will be displayed in the events related to sending m…
2020-11-02 — Issues with the template banner builder Recently, the Synerise users may have noticed some inconsistencies in banner wizard in Mobile campaigns. The builder displayed the same set of inputs for all banner types, which was incorrect. We have solved this issue - sorry for the inconvenience!
2020-10-21 — Issues with the preview of emails Some users may have recently experienced issues with the preview of email templates. It was caused by technical issues in a service responsible for rendering jinjava. It is already solved - sorry for inconvenience!
2020-10-19 — Issues with the End node in journey analyses Some users may have experienced some issues while working in the Automation module. When a user clicked on the End node in the Analytics tab, the user was redirected to a blank page. This issue is solved - sorry for the inconvenience!
2020-10-14 — Issues with date ranges in analytical dashboards Some users may have noticed issues with date ranges in the Analytics modules. Some analyses in analytical dashboards displayed incorrect date ranges, however, this issue concerned only the interface level. It is solved already - sorry for the inconvenience!
2020-10-13 — Highlighting the data report It’s time to stir some things up in CRM reports in Synerise. So far, generated reports had default names that were composed of two parts: „export” and the full date of generating a report. In these circumstances, finding a report you wanted to download could be a toughie, especially if the list con…
2020-09-30 — Issues with the node analyses in Automation Synerise users may have recently experienced issues while working with the Automation module. When a user opened an active journey that included the Audience node, went to the Analytics tab and double clicked the Audience node, the user was left with a blank page. We solved this issue - sorry for t…
2020-09-29 — Average option in the reports preview From now on, the Synerise users can use our reinvented average option in the report preview. It returns the average value of the event parameter in metrics selected in reports. This option is available in the preview of reports.
2020-09-29 — Attribution: New advanced tab Attribution is a tool available in the Analytics modue and it helps with the visualization of conversion paths for several types of models available in the system. This way you receive a preview of the effectiveness of marketing campaigns you lead, identify the soft spots and optimize your campaign…
2020-09-28 — Issues with saving journeys in Automation Recently, the Synerise users may have experienced issues while saving the journey in Automation. We have detected and eliminated the source of the issue which at the same time will prevent such incidents.
2020-09-25 — Issues with the IfNull function in expressions We have been working over fixing the cause of the issue that made the IfNull function out of order. We’re happy to report that it’s up and running - sorry for the inconvenience!
2020-09-25 — Issues with generating a histogram preview Some users may have experienced recently issues with displaying the preview of histograms after clicking the Preview option on the list of histograms. We removed the cause of the issue - sorry for the inconvenience!
2020-09-25 — Issues with generating data in dashboards shared with non-Synerise users Synerise users can share analytical dashboards with non-Synerise users. But recently, we have experienced issues with generating data in those dashboards. We solved this issue - sorry for the inconvenience!
2020-09-24 — HTTP Headers for Landing Pages In the Synerise application you can create your landing pages. As a new enhancement to this feature, users are able to enter HTTP headers which allow them and the server to pass additional information with the response to the user.
2020-09-24 — Issues with inconsistent interface messages Some users may have observed inconsistencies in communicates. After activating an email campaign, it could still has the draft status, but user received info about the success. The issue is already solved - sorry for the inconvenience!
2020-09-24 — Android SDK drops support for Android 4.x We are now supporting Android API 21+
2020-09-18 — Updated password policy view There is improved password policy configuration section available in Settings.
2020-09-18 — IP Allow-list feature to limit access to Business Profile We have added IP allow-list feature that enables you to define list of IP addresses that are allowed to access your Business Profile, from now on you'll be able to limit profile access only to your trusted locations.
2020-09-11 — Updates in tracking activities in Automation In situations when the Automation module is overloaded, the start, end and passage through individual nodes events may appear in CRM in the customer profiles and the Analytics module with a slight delay. This delay does not affect the operation of the automation which still performs the defined wor…
2020-09-09 — Logic for push payload decryption Within the push encryption works, we implemented the logic for automatic decryption of push payload received by a mobile device from our backend.
2020-09-09 — Push encryption keys generation for user Push notifications gained a great popularity as a communication channel with customers. To ensure the highest level of safety of information carried in push notifications, we started working on push encryption. We are happy to announce that we implemented the logic responsible for automatic key gen…
2020-09-08 — Full password policy is not visible on signup We have fixed a case where not every password policy requirement has been displayed upon account creation.
2020-09-08 — Activate 2FA code input box directly after previous step 2FA code entry input box is now automatically active after previous step enabling you to enter code straight away.
2020-09-08 — Added search boxes in Automation nodes To make creating journeys more convenient we have added search boxes in Email alert and SMS alert action nodes. This way the users don’t have to search through the whole list of templates as they now can type its name and find it right away!
2020-09-08 — Issues with choosing a folder in Automation Recently, the Synerise users may have experienced issues in the Automation module. In the editing mode of the journey, the folder dropdown list next to the name of the journey didn’t respond after clicking it. This issue is solved - sorry for the inconvenience!
2020-09-08 — Added the Not equal operator in Automation We have added a new operator for the numerical input - Not equal. So from now on, when users define the details of event in the Automation module, they can make use of the Not equal operator.
2020-09-08 — Issues with journey count in folders in Automation Recently, some users may have noticed an incongruent number of journeys in the journey folders. The source of the issue caused an incorrect journey count, which is solved already. Sorry for the inconvenience!
2020-09-08 — OAuth: Nested json data support OAuth for customer authentication now supports nested JSON data structures.
2020-09-07 — Distinguishing final and test campaigns in message.send events Let us introduce the upcoming improvement inside the message.send event. The event itself describes an action of sending an email campaign to a customer. Previously, this event didn’t distinguish between sending a final and test campaign. We want to fix this and add a testDelivery parameter that in…
2020-09-01 — Search rules 2.0 Enhancement of Search Rules , which enables creating rules for all queries, building contextual rules, additional condition types (filters, contexts), additional consequence types (custom data, sorting options)
2020-09-01 — Limits for a response body size in Automation Successful responses from Outgoing webhook nodes are available in the form of events on the activity list on the customer’s profile. From now on, the responses whose size is larger than 0.5MB won’t be displayed on the activity list at all, however, such a successful response will be still added to…
2020-08-26 — Issues with removing tags Recently, some users may have experienced issues with removing tags assigned to customers. We observed the issue occurred after importing customers with tags assigned. In these circumstances, it was impossible to remove tags in the Tags section in Data Management module. This issue is fixed already…
2020-08-18 — Issues with previewing the list of recent, paused and all campaigns Recently, the Synerise users could have experienced issues in the Campaign section. The issue made it impossible to preview the list of recent, active, and paused campaigns (it concerned all campaign types). It’s already solved - sorry for the inconvenience!
2020-08-14 — Changes in importing product feeds From now on, if users want to upload a product feed or make changes to it for the needs of AI recommendations, please contact the support. Those who are happy with using product feed for the regular campaigns only, you can still upload your feed all by yourself (instructions are available here: htt…
2020-08-12 — Issues with extending the expiration date of a dashboard While preparing a dashboard, users can take advantage of the Share by link option. It generates a link to the dashboard accessible for the non-Synerise users. Recently, we have experienced an issue that prevented the dashboard author to set the expiration date of the dashboard to be longer than 14…
2020-08-10 — Issues with overwriting the content of web push templates Recently, the users who have trying to create web push campaign may have observed abnormal results of the template changes. It was caused by the issue of overwriting - every new campaign overwrote the content of the previously created and unused campaigns. This issue has been solved.
2020-08-07 — Top 100 and Last 100 results in Reports We added a new range of report results! From now on, you can set top 100 or last 100 results to display in the report. We think it’s happy medium between 20 and 1000 top/last results, we hope you think so too!
2020-08-07 — Issues with previewing metrics while creating histograms Recently the Synerise users may have experienced difficulties with previewing a metric while creating a histogram. Clicking the metric preview icon, as a result the application displayed a blank page. We took care of that - sorry for the inconvenience!
2020-08-07 — Issues with the Frequency option in the display settings in Dynamic content campaigns We have had some issues with the display settings in the Dynamic Content campaigns. Similarly to the situation reported here on the 20th of July, we detected an incorrect functioning of the Frequency option. On the interface users set first the frequency and then time interval (5 times in 1 hours)…
2020-08-07 — Template search boxes in Send SMS and Send Web Push nodes in Automation We have added a search boxes in the Send SMS and Send Web Push nodes so you can find templates much faster possibility of searching templates. We hope it make preparing journeys more convenient!
2020-08-07 — Same e-mail accounts with different config are indistinguishable in campaign editor In the case of two identically configured accounts, there could be an issue in which two identically configured accounts were not distinguishable by the backend. As a result, the message always came out from account the first account. From now on, such accounts are differentiated on the list of acc…
2020-08-03 — Issues with the duplicated attachments in test emails Recently the Synerise users have been experiencing some issues while sending test emails. When sending a test email with attachments, the attached file was duplicated. We detected the cause of the issue and it’s already solved - sorry for the inconvenience!
2020-07-30 — Improved searching on the CRM list Until now, the users who searched through the CRM list with the client filter were not able to use a regular search. We have made some technical arrangements in the backend so they can use both types of filters at the same time. From now on, when the client filter is used, the users can search for…
2020-07-29 — Issues with adding email campaigns through a marketing calendar Recently some users experienced issues with adding email campaigns through a marketing calendars. The cause of issues was caused by frontend anomalies. It has been solved - sorry for the inconvenience!
2020-07-29 — New statistics on the list of email campaigns We have great news for the statistics aficionados! From now on, the users can preview how many of the sent emails have been blocked due to the capping. Just go to the list of email campaigns and find a hover a mouse cursor over the tooltip next to the number of sent messages.
2020-07-29 — Issues with setting the display frequency in the Dynamic content campaigns Recently some users experienced some difficulties with defining the display settings for the dynamic content campaigns. The issue concerned the element that sets the frequency of the pop-up display in a defined time range. It has just been solved - sorry for the inconvenience!
2020-07-28 — Issues with saving dashboards that contain empty analyses Recently some users may have experienced some difficulties while saving a dashboard after adding empty analyses. Such dashboard couldn’t be saved. The issue has just been solved.
2020-07-28 — Issues with setting 0 as a value in the Metric filter node We have took care of an issue that made it impossible to enter 0 as a value in the Metric filter node in Automation. Sorry for the inconvenience!
2020-07-28 — Segment update management From now on Synerise users can make use of the option for including changes in the audience while sending a campaign. The option counts changes in a segmentation until the date of sending. As a result, the final number of recipients can be higher or lower. It’s only available for planned campaigns.
2020-07-23 — Context help in nodes in Automation The Automation documentation has been available on our site since the implementation of the feature. To shorten your path to documentation, we added references to it all over the Automation module, so the help materials could always be close at hand when needed.
2020-07-22 — Optimizing marketing agreement updates To optimize the updating of the mobile push agreements, we have added a new feature that removes a special attribute when customers don’t have a device assigned to them while sending a campaign.
2020-07-21 — Issues with the visibility of the time zone in the business profile settings We have had a closer look at the issue connected with the time zones in settings of a business profile reported by the users. They weren’t able to check the selected time zone for a specific business profile. We have brought back information about the selected time zone for a business profile.
2020-07-21 — Issues with displaying full list of aggregates and expressions on a client card Recently, the Synerise users weren’t able to access all expressions and aggregates a customer falls into on the client card. The client card displayed a fixed number of these two types of analyses. We have brought back a missing component that allows to display a full list of aggregates and express…
2020-07-20 — Possibility to define campaignName of email campaigns sent through Automation In response to the requests for differentiating email campaigns sent through Automation from email campaigns sent in a traditional way, the name of the Send email node is used as the campaignName parameter in the details of the message.sent event on the list of activity on the client card. If the n…
2020-07-20 — Issues with the initial value in the batch delivery option Recently we have observed the undesired behavior while setting the Batch delivery option (available in the Campaign module while creating a campaign). When a user wants to save the default Batch delivery setting (send 1 batch every 5 minutes), the database receives the null values. The issue is fix…
2020-07-20 — Issues with the Display settings in Dynamic Content campaigns Recently we have observed an incorrect functioning of the Frequency option in the Display settings in Dynamic Content campaigns. This option defines how often a dynamic content should be displayed. So far, such schedule setting: Maximum 5 times in 1 Hours worked the other way round. Now, after the…
2020-07-20 — Removing the batch delivery option in the Dynamic Content campaign So far the Batch delivery option has been available in the Dynamic content campaign. It allows to send messages in batches to avoid overloading service providers. This option, however, couldn’t be used at all in the dynamic content campaign due to the way it works, and that is why we decided to rem…