The list below contains the most common issues the Synerise user encounters. You can find instructions how to get to the core of the issue by yourself.  

Before you proceed to the articles, check the [application status](https://status.synerise.com/).



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If you didn't find the answer to your issue, please collect all relevant information and provide our [help desk](https://hgintelligence.atlassian.net/servicedesk/customer/portal/1) with examples or screenshots.

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