Expired capping blocks sending other messages
If an event from the following table is saved to a profile’s card after sending email/SMS/web push/mobile push communication, your message wasn’t sent due to capping.
| Event name | Description |
|---|---|
newsletter.capping |
An email wasn’t sent due to limit of emails that can be sent to a customer in a defined time frame. |
push.capping |
A mobile push wasn’t sent due to limit of mobile pushes that can be sent to a customer in a defined time frame. |
sms.capping |
An SMS wasn’t sent due to limit of SMSes that can be sent to a customer in a defined time frame. |
webpush.capping |
A web push wasn’t sent due to limit of web pushes that can be sent to a customer in a defined time frame. |
If an expired capping (for example, capping was set to 24 hours, but blocked a message that you wanted to send after more than 24 hours since the last message) is blocking your messages, contact Synerise Support.
