Web push didn't reach all recipients

A customer receives a web push notification only if they agreed to receive such notifications (through an agreement form) and they must have an active token. To verify the number of customers who will receive the notification, perform the following steps:

  1. Create a segmentation.
  2. In the first condition, use a receive_webpush_messages attribute set to true.
  3. In the second condition, use a snrs_has_webpush_devices attribute set to true.
  4. Define the dependency between two conditions as AND.
  5. Click Save and check the preview.

Canonical URL: https://hub.synerise.com/troubleshooting/campaign/web-push-failed-delivery