Communication

The list below contains the most common issues the Synerise user encounters. You can find instructions how to get to the core of the issue by yourself.

Before you proceed to the articles, check the application status.

Note: If you didn’t find the answer to your issue, please collect all relevant information and provide our help desk with examples or screenshots.

Check the solutions to the most common issues related to sending emails
Email can't be sent
Check the solutions to the most common issues related to dynamic content display
Dynamic content isn't displayed
Check the most popular issues that causes failures in the display of dynamic elements in messages
Dynamic elements don't display in the messages
Check the solutions for the capping issues
Expired capping blocks sending other messages
Check the most common causes of the issue
I can't send SMS with a custom sender name
Check out the possible causes of the issue
I received the push.notSent event
Check the cause of the issue
I received the sms.notSent event with error message
MacOS devices display only images added as icons to push notifications
Images don't display in web push notifications on MacOS devices
Learn more about source of the issues connected with lack of this event
Lack of dynamicContent.show event on customer’s profile after a page visit
Check the solutions to the most common issues related to landing page display
Landing page doesn't display
Learn how to debug issues connected with sending mobile push notifications
Mobile push wasn't delivered
Choosing the wrong protocol or port may cause a timeout
Read timed out error for the message.notSent event
Learn about the common issues that affect the delivery of text messages
SMS campaign wasn't delivered
This may be caused by configuration of the test
The "preview in browser option" doesn't work in a test email
Solve issues that prevent the event from being sent to Synerise
The form.submit event isn't sent sometimes
Check the most common causes of this issue
Time in the Optimal sending time option changes after selecting it
Learn how to debug this kind of issues
Web push didn't reach all recipients
Learn how to debug issues connected with sending web push notifications
Web push doesn't display
Debugging of issues connected with displaying web push notifications in Safari
Web push doesn't display in Safari

Communication

Check the solutions to the most common issues related to sending emails
Email can't be sent

Check the solutions to the most common issues related to dynamic content display
Dynamic content isn't displayed

Check the most popular issues that causes failures in the display of dynamic elements in messages
Dynamic elements don't display in the messages

Check the solutions for the capping issues
Expired capping blocks sending other messages

Check the most common causes of the issue
I can't send SMS with a custom sender name

Check out the possible causes of the issue
I received the push.notSent event

Check the cause of the issue
I received the sms.notSent event with error message

MacOS devices display only images added as icons to push notifications
Images don't display in web push notifications on MacOS devices

Learn more about source of the issues connected with lack of this event
Lack of dynamicContent.show event on customer’s profile after a page visit

Check the solutions to the most common issues related to landing page display
Landing page doesn't display

Learn how to debug issues connected with sending mobile push notifications
Mobile push wasn't delivered

Choosing the wrong protocol or port may cause a timeout
Read timed out error for the message.notSent event

Learn about the common issues that affect the delivery of text messages
SMS campaign wasn't delivered

This may be caused by configuration of the test
The "preview in browser option" doesn't work in a test email

Solve issues that prevent the event from being sent to Synerise
The form.submit event isn't sent sometimes

Check the most common causes of this issue
Time in the Optimal sending time option changes after selecting it

Learn how to debug this kind of issues
Web push didn't reach all recipients

Learn how to debug issues connected with sending web push notifications
Web push doesn't display

Debugging of issues connected with displaying web push notifications in Safari
Web push doesn't display in Safari

We are sorry to hear that

Awesome!

Communication

Check the solutions to the most common issues related to sending emailsEmail can't be sent

Check the solutions to the most common issues related to dynamic content displayDynamic content isn't displayed

Check the most popular issues that causes failures in the display of dynamic elements in messagesDynamic elements don't display in the messages

Check the solutions for the capping issuesExpired capping blocks sending other messages

Check the most common causes of the issueI can't send SMS with a custom sender name

Check out the possible causes of the issueI received the push.notSent event

Check the cause of the issueI received the sms.notSent event with error message

MacOS devices display only images added as icons to push notificationsImages don't display in web push notifications on MacOS devices

Learn more about source of the issues connected with lack of this eventLack of dynamicContent.show event on customer’s profile after a page visit

Check the solutions to the most common issues related to landing page displayLanding page doesn't display

Learn how to debug issues connected with sending mobile push notificationsMobile push wasn't delivered

Choosing the wrong protocol or port may cause a timeoutRead timed out error for the message.notSent event

Learn about the common issues that affect the delivery of text messagesSMS campaign wasn't delivered

This may be caused by configuration of the testThe "preview in browser option" doesn't work in a test email

Solve issues that prevent the event from being sent to SyneriseThe form.submit event isn't sent sometimes

Check the most common causes of this issueTime in the Optimal sending time option changes after selecting it

Learn how to debug this kind of issuesWeb push didn't reach all recipients

Learn how to debug issues connected with sending web push notificationsWeb push doesn't display

Debugging of issues connected with displaying web push notifications in SafariWeb push doesn't display in Safari

We are sorry to hear that

Awesome!

Check the solutions to the most common issues related to sending emails
Email can't be sent

Check the solutions to the most common issues related to dynamic content display
Dynamic content isn't displayed

Check the most popular issues that causes failures in the display of dynamic elements in messages
Dynamic elements don't display in the messages

Check the solutions for the capping issues
Expired capping blocks sending other messages

Check the most common causes of the issue
I can't send SMS with a custom sender name

Check out the possible causes of the issue
I received the push.notSent event

Check the cause of the issue
I received the sms.notSent event with error message

MacOS devices display only images added as icons to push notifications
Images don't display in web push notifications on MacOS devices

Learn more about source of the issues connected with lack of this event
Lack of dynamicContent.show event on customer’s profile after a page visit

Check the solutions to the most common issues related to landing page display
Landing page doesn't display

Learn how to debug issues connected with sending mobile push notifications
Mobile push wasn't delivered

Choosing the wrong protocol or port may cause a timeout
Read timed out error for the message.notSent event

Learn about the common issues that affect the delivery of text messages
SMS campaign wasn't delivered

This may be caused by configuration of the test
The "preview in browser option" doesn't work in a test email

Solve issues that prevent the event from being sent to Synerise
The form.submit event isn't sent sometimes

Check the most common causes of this issue
Time in the Optimal sending time option changes after selecting it

Learn how to debug this kind of issues
Web push didn't reach all recipients

Learn how to debug issues connected with sending web push notifications
Web push doesn't display

Debugging of issues connected with displaying web push notifications in Safari
Web push doesn't display in Safari