Read timed out error for the message.notSent event

A message.notSent event with the description:

An exception occurred: Exception reading response cause java.net.SocketTimeoutException: Read timed out

occurs when you select the SSL protocol. In your SMTP integration settings, change the protocol to TLS and verify that the correct port is entered.

Canonical URL: https://hub.synerise.com/troubleshooting/campaign/message-not-sent-error