## Workspace or Your Account


<details class="accordion"><summary>I can't add another user or contact</summary><div class="accordion-content"><p>Contact the administrator of your account for additional permissions.</p></div></details>



<details class="accordion"><summary>I invited a new user, but they did not get an invitation email</summary><div class="accordion-content"><p>Make sure you&#39;ve entered the proper email address. If the email address was correct, describe your problem to our <a href="https://hgintelligence.atlassian.net/servicedesk/customer/portal/1">support center</a>.</p></div></details>


## API key

<details class="accordion"><summary>API key is not working</summary><div class="accordion-content"><p>Check the access scope of the given API key. The API key menu is available <a href="https://app.synerise.com/spa/modules/settings/apikeys/listadd">here</a>. To add an API key, you need to specify the name, audience, scope, and roles.</p></div></details>


## Authentication for mobile apps


<details class="accordion"><summary>I receive `Template does not contain one of required data insert error` message</summary><div class="accordion-content"><p>Whenever you receive that error, the error indicates that the selected email templates do not contain one of required data inserts (Jinjava tag) that is mentioned in <a href="/docs/settings/tool/iam-for-apps/general#templates">this article</a>.</p></div></details>



<details class="accordion"><summary>I have configured OAuth endpoint but my users receive HTTP 400 error</summary><div class="accordion-content"><p>In case of OAuth authentication, an HTTP400 error is usually the result of incorrect data mapping. If this is the source of the issue, under the <code>message</code> key there will be information such as <code>&quot;Key email not found in oauth data&quot;</code>, and usually it means that the response from the endpoint you have configured did not contain that key.</p> <p>In all other cases, verify input data coming from your application.</p></div></details>



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If you didn't find the answer to your issue, please collect all relevant information and provide our [help desk](https://hgintelligence.atlassian.net/servicedesk/customer/portal/1) with examples or screenshots.

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