Managing Personalized Promotions

You can perform operations on existing personalized promotions.

Editing personalized promotions

  1. Go to Communication menu icon AI Hub > Personalized Promotions.
  2. In the list of personalized promotions, click the name of the personalized promotion that you want to edit.
  3. Edit the settings in the same way as when creating an AI promotion.

Publishing personalized promotions

  1. Go to Communication menu icon AI Hub > Personalized Promotions.
  2. In the list of personalized promotions, click the name of the personalized promotion that you want to publish.
  3. In the upper-right corner of the screen, click Publish.
  4. In the pop-up that appears, click Confirm.
    Result: The AI promotions become available to the customers. The status of the personalized promotion changes to ACTIVE.

Unpublishing personalized promotions

  1. Go to Communication menu icon AI Hub > Personalized Promotions.
  2. In the list of personalized promotions, click the name of the personalized promotion that you want to publish.
  3. In the upper-right corner of the screen, click Unpublish.
  4. In the pop-up that appears, click Confirm.
    Result: The AI promotions are no longer available to the customers. The status of the personalized promotion changes to INACTIVE.

Duplicating personalized promotions

  1. Go to Communication menu icon AI Hub > Personalized Promotions.
  2. On the list of personalized promotions, find the personalized promotion that you want to duplicate and click Three dots icon.
  3. In the list that opens, click Duplicate.
    Result: An exact duplicate of the personalized promotion is created. The name of the duplicate is <original name> - copy and its status is DRAFT.
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