Questions about Data Management

No, you can create as many of them as you wish.

When you translate the event names, you can start searching the system using the new names. The names will also be replaced in all existing events.

Enrichment of events is especially useful when you want to limit your data usage.

You can use blocks of code in message templates: emails, dynamic contents, landing pages, etc…

In order to use the block content, go to your template creator and click the “Insert” button.

No. If you update the block content, you also need to update it in every template where it was used previously.

A Catalog of products is created automatically based on the site’s og:tags. Make sure the og:tags contain product:retailer_part_no (identical to the product SKU in the product feed) and og:type.

Also, note that you can upload a CSV file to create a product catalog. However, in this case, you have to remember that the content of the file should be the same as the og:tags on your website. You need to provide a CSV (comma-separated values) file that is UTF-8 encoded. The file must contain the column names and during the import, you need to set one of the columns as a primary key. Each row can then be identified by this key while using the catalog content in your template.

You can read more about catalogs here.

You cannot edit your catalog, but you can overwrite it by importing a CSV file with new content.

You can do it by using inserts in the templates of emails, dynamic content, and so on.

The webpush.subscribeBlock event is related to web push communication in Synerise. The event is generated when a customer subscribed for notifications, but the browser is blocked from displaying them.

The webpush.permissionBlock event is related to a browser and it is sent to Synerise when a customer denied permission to display notifications from this website. If the customer uses multiple browser, it is possible that only some of them block notifications from the website.

Unfortunately, you cannot import files with .mp4 or .gif extensions.

Unfortunately, this is not possible. To change the name of the file, delete it from the file explorer and upload it with a new name.

Reports downloaded from this section contain exported profile attributes (email, name, surname, custom attributes, etc.).

The file must be a single column representing the list of coupons (strings). Please make sure that each coupon is unique. Your CSV file must be UTF-8 encoded.

No, this is not possible. You can delete a code pool and upload a new one to replace it.

You can display the full view by clicking the code pool name in the list. Each coupon has information about assignment status, assignment date, and when it was redeemed.

Yes, you can sort the coupons by each of their attributes - assignment date, date of use, etc. To do so, click the arrow icon next to the chosen attribute.

A barcode is a visual, machine-readable representation of data; the data usually describes something about the object that carries the barcode. Synerise supports the following barcode types: UPC, EAN-13, CODE-39, CODE-128, ISBN, ISSN, QR-CODE.

The most popular way is to assign one is via automation, after the user performs some action. You can find the full description here. You can also assign a coupon by inserting it in your template (click “Insert” and choose a coupon from the list of available fields).

When you insert a coupon into your message template, it is automatically assigned to the user who receives the message and marked as “assigned” in the code pool. Each coupon can only be assigned to one customer.