Communication statuses
This article describes the statuses the following message types:
This article doesn’t cover promotion and recommendation statuses. You can find them in:
Statuses
| Status | Description | Message types |
|---|---|---|
| Draft | A communication has been created but not finalized yet. It indicates that it is still being worked on, edited, or reviewed. | All |
| Scheduled | A communication has been created, finalized, and scheduled to automatically start at a specific date and time. This means that the campaign will launch according to the set schedule without requiring manual intervention at the start time. | All, except landing page |
| Sending | A communication is in the process of being distributed to its intended recipients. This status typically means that the communication has been activated and is actively sending out messages, such as emails, SMS, push notifications to the target audience. | Email, SMS, Web push, Mobile push |
| Active | An active status indicates that the communication is currently live and engaging with the target audience; you can monitor and optimize its performance in real-time. Communication in this status can be paused or stopped. | Dynamic content, in-app messages, screen views |
| Paused | A paused status indicates that the communication is temporarily not shown to the recipients, so they can’t interact with it and the statistics are not collected. Communication in this status can be resumed. | Dynamic content, in-app messages, screen views |
| Published | A landing page in published status is currently live and engaging with the target audience. | Landing page |
| Finished | The process of queuing messages for sending has finished. Single messages can be still sent out despite this status. | All, except landing page |
| Stopped | The process of sending the messages has been stopped. This status is permanent. | All, except landing page |
| Error | The process of sending the messages has stopped due to an error. | All |
Stopping active communication
You can stop sending out email, SMS, web push and push communication in the following statuses:
- Sending - You can stop the process of sending out email, SMS, web push, and push communication on request when the campaign is in this status. This option is useful when you discover errors in the campaign and you want to stop the rest of the messages which haven’t been sent yet.
- Finished - When a campaign reaches this status, it may still be in the process of sending messages to the provider. To prevent any unintended communication, you have the option to stop campaigns with this status, ensuring control over the messaging process.
Important: This option is not available for messages sent through the Automation.
As a result, the following events may be generated for the recipients (it depends on the progress stage of the sending process):
- for emails: message.notSent
- for SMS: sms.notSent
- for push notifications: push.notSent
- for web push notifications: webpush.notSent
