Enabling the SendGrid integration

In this article, you will find out how to enable the SendGrid integration in Synerise which will let you send text messages to your profiles (for example, customers).

Prerequisites

• Create an account in SendGrid.
• In the SendGrid documentation, check the message limits imposed by SendGrid. While planning email campaigns and sending email batches, take these limits into consideration.

Enabling integration

1. Go to Settings > Apps & Services.
2. In the list of integrations, find Sendgrid and next to the integration name, click Show.
   • If there is a connection, you may proceed to configuring a sender account
   • If there is no connection or you want a new one, proceed to the next step.
3. Click Add connection.
   Result: A pop-up appears.
4. From the Security dropdown list, select one of the following options:
   • No security
   • SSL
   • TSL
5. In the Port field, enter the port number you'll use. If you're not sure which port you use, refer to the SendGrid documentation.
6. In the Password field, enter the password to your SendGrid account.
7. Click Apply.
8. Proceed to configuring a sender account

Tracking bounce events

Follow the instructions below to start collecting the following events in Synerise:

• newsletter.dropped,
• newsletter.hardbounce,
• newsletter.spambounce;

1. In your SendGrid account, perform the Enable the Signed Event Webhook procedure.
2. Provide the key to the Synerise support.
3. In your SendGrid account, proceed to Settings > Mail Settings > Event webhook.
4. In the HTTP POST URL field, enter https://{SYNERISE_API_BASE_PATH}/webhook-handler/sendgrid. Depending on the cloud where your workspace is hosted, replace {SYNERISE_API_BASE_PATH} with:
   • https://api.synerise.com for Microsoft Azure
   • https://api.geb.synerise.com for Google Cloud Platform
5. Select Event notifications.
6. Select dropped, bounced, and spam reports. These are the only possible options.
7. Save the settings.