Enabling the TideMobile integration — Synerise Documentation

In this article, you will find out how to enable the TideMobile and/or TideMobile Premium integration in Synerise and how to create an SMS sender account in Synerise which will let you send text messages to your profiles (for example, customers).

TideMobile Premium serves as an extension of the existing TideMobile integration by adding support for API v2, referred to as the premium connection. While the legacy integration remains operational, clients who have received the package for the API v2 can integrate using TideMobile premium. The selection of the connection type and the associated package is determined through direct negotiation between you and TideMobile.

Prerequisites

Create an account in TideMobile.
In the TideMobile documentation, check the text message limits imposed by TideMobile. While planning SMS campaigns and sending SMS batches, take these limits into consideration.

Enabling the integration

Go to Settings > Apps & Services.

TideMobile integrations on the list of integrations in Settings > Apps & Services
In the list of integrations, find TideMobile or TideMobile Premium, and next to the integration name, click Show.
- If there is a connection, you may proceed to Creating TideMobile account in Synerise
- If there is no connection or you want a new one, proceed with the integration settings.
  1. Click Add connection.
    Result: A pop-up appears.
  2. On the pop-up, switch the Enable integration toggle.
  3. In the Client ID field, provide the OAuth client ID.
  4. In the Client secret field, provide the OAuth client secret.
    
    To learn more, visit TideMobile documentation.
  5. Click Next.
  1. Click Add connection.
    Result: A pop-up appears.
  2. On the pop-up, switch the Enable integration toggle.
  3. In the User ID field, provide the ID of the TideMobile user account.
  4. In the Password field, enter the password to the TideMobile user account.
  5. In the Customer ID field, provide the ID of the customer. You can access it in the TideMobile platform.
  6. Click Next.
In the Connection name field, enter the name of the connection which will be visible on the list of TideMobile integrations in Synerise in Settings > Apps & Services.
Click Apply and confirm by clicking Yes.
Proceed to creating a sender account.

Creating TideMobile SMS account in Synerise

After enabling the connection, you need to create a sender account in Synerise, which can be used in communication.

Go to Settings > SMS > Add account.
In the Account name field, enter the name of your SMS account. It's used only on the list of SMS accounts in Synerise.
In the From name (SenderId) field, enter the telephone number or alias (if supported by your plan) which will be shown to the recipients.
From the SMS provider list, select TideMobile.
From the TideMobile integration dropdown list, select the connection you created in the previous part of the process.
Finish by clicking Apply.

Result: You can now use this sender when configuring SMS communication.