Action nodes explained
This type of nodes allows users to define what kind of actions happen in response to circumstances defined in a workflow.
- Actions cannot be used as a starting point of a workflow.
- Actions are not tracked in automations by default. If you want to have statistics or include information about the movement of a customer to a specific action on a customer’s profile, you need to turn this option on in the settings of an action.
- You can define how many times an action can be repeated when a customer goes through the same path again.
Actions can be divided into three categories:
These nodes allow sending messages to customers in an automated way in four communication channels.
- Send Email
- Send SMS
- Send Mobile Push
- Send Webpush
Data management and integrations
These nodes allow updates of customer attributes, generating events for customers, and send requests from Synersie to external systems.
- Update Profile
- Generate Event
- Outgoing Integration
These nodes allows sending text messages or emails to the chosen phone numbers and emails.
- Email Alert
- SMS Alert
"Update Profile" node
It changes the attributes of a customer
"Email Alert" node
Send email alerts to defined email addresses
"SMS Alert" node
Send SMS alerts to defined phone numbers
"Generate Event" node
It generates a new event for a customer
"Send Mobile Push" node
Communicate with your customers automatically by sending them mobile pushes
"Send SMS" node
Communicate with your customers through text messages
"Send Webpush" node
Communicate with your customers through web pushes
"Outgoing integration" node
Send requests from Synerise to external systems