Action nodes explained
This type of nodes allows users to define what kind of actions happen in response to circumstances defined in a workflow.
Usage guidelines
- Actions cannot be used as a starting point of a workflow.
- Actions are not tracked in automations by default. If you want to have statistics or include information about the movement of a customer to a specific action on a customer’s profile, you need to turn this option on in the settings of an action.
- You can define how many times an action can be repeated when a customer goes through the same path again.
Actions can be divided into three categories:
Communication
These nodes allow sending messages to customers in an automated way in four communication channels.
- Send Email
- Send SMS
- Send Mobile Push
- Send Webpush
Data management and integrations
These nodes allow updates of customer attributes, generating events for customers, and send requests from Synersie to external systems.
- Update Profile
- Generate Event
- Outgoing Integration
Alerts
These nodes allows sending text messages or emails to the chosen phone numbers and emails.
- Email Alert
- SMS Alert
Contents
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"Update Profile" node
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"Email Alert" node
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"SMS Alert" node
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"Send Email" node
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"Generate Event" node
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"Send Mobile Push" node
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"Send SMS" node
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"Send Webpush" node
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"Outgoing integration" node
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Synerise collection